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Lexus of Maplewood

Maplewood, MN

Overview
Reviews
Vehicles
4.6
1,101 Reviews
We promote customer satisfaction in everything we do, an attitude reflected by our designation as an Elite of Lexus dealer. As part of the Napleton Automotive Group, Lexus of Maplewood has a wide selection of New & Pre-Owned luxury vehicles. View our vehicle inventory online or visit our showroom to see our fine selection in person. Lexus of Maplewood is located right off HWY 61 and just south of I-694. Please view our model showcase to compare features on new Lexus luxury sedans, SUVs and hybrids.
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3000 US-61

Maplewood, MN

55109

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Showing 1,101 reviews

July 13, 2024

Very helpful & answered all our questions. They are very professional but also very friendly. It was a pleasure to work with them. More

by jtkennedy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Heimsness, Jakob Johnson, & Caitlyn ? New finance person.
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Jul 15, 2024 -

Lexus of Maplewood responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

July 13, 2024

Excellent job and good advise. Doug gave us good recommendation about the tire alignment and we loved working with him. More

by Sonia Morales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Pfeffer Service Advisor
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Jul 14, 2024 -

Lexus of Maplewood responded

Hi Sonia, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know Doug was so helpful! We do hope we can be of assistance in the future. Take care!

June 23, 2024

I lost all trust when I was told it was imperative I get new wiper blades and I had just put high quality blades on the week before. Total scam! More

by annelichty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
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Jun 24, 2024 -

Lexus of Maplewood responded

Hi Annelichty, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please contact our General Manager, Jeremy Mertes at jmertes@lexusofmaplewood.com or at 651-415-2404 so we may assist you in moving forward towards a resolution.

June 15, 2024

Very attentive and helpful for all aspects of the purchase and delivery. Everything was professional. More

by eric
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clint, Israel and Silvio
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Jun 16, 2024 -

Lexus of Maplewood responded

Hi Eric, thanks for your great review, and for giving our dealership such a five star rating! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 13, 2024

Great deal on my new lease. Clint Gage is a great salesman who has sold us 3 cars. He does a great job and cares about his customers! More

by Alinner0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clint Gage
Report | Print
Jun 14, 2024 -

Lexus of Maplewood responded

Hello, we're happy you found our staff to be supportive during your experience here at Lexus of Maplewood. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 12, 2024

Very good for the many years I’ve worked with them & bought & leased cars. Always efficient & polite. I trust it will continue ! More

by scanlant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali
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Jun 13, 2024 -

Lexus of Maplewood responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 05, 2024

Paul Vang is a great advisor to work with. I recommend him to anyone. Thank you More

by Lexus GX460 beast
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
Report | Print
Jun 07, 2024 -

Lexus of Maplewood responded

Hi, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.

June 04, 2024

Very friendly and knowledgeable group. Great to work with. Think this is my 3 lease with Lexus. Enjoy driving the Lexus. More

by Pete and Dorothy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Hobbs
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Jun 07, 2024 -

Lexus of Maplewood responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

May 31, 2024

Very attentive to my needs, and a very comfortable waiting area while my car was worked on. More

by crnobrna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul & Mike
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Jun 02, 2024 -

Lexus of Maplewood responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

May 28, 2024

Perfect service at a bad time of the day was given us by Michael Mullen and the service staff at Lexus of Maplewood. At 4 PM on Friday of a holiday weekend we came in with a leaking rear tire. Thanks to e More

by druscit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mullan
Report | Print
May 29, 2024 -

Lexus of Maplewood responded

Hello, we're glad to hear that everything was completed to your satisfaction, please let us know if there is ever anything else we can assist you with.

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