Lexus of Maplewood

Brought my ES350 in for tire pressure sensor problems caused by an independent tire dealer. Told them to save any old sensors as the tire shop would refund my $90 if I brought them back. Maplewood forgot caused by an independent tire dealer. Told them to save any old sensors as the tire shop would refund my $90 if I brought them back. Maplewood forgot. I have $90 credit now. A few weeks later, brought the car back for a front end vibration. 10+ year Lexus tech spent a day and half only to determine I needed a $6400 transmission. So I bought my wife a certified pre-owned RX 350. Then brought the ES350 to my independent shop and in less that 2 hours they determined the right front CV axle had a bad bearing. Fixed for less that $300. Perfect now. Saved $6400 on a non-fix. Got all my money back for that mess from Maplewood. But I now own an extra vehicle. Got the certified pre-owned RX home and found: Oil was changed but overfilled (and they forgot to reset the dash light indicator which lit after one week). Left rear tail light was out. Washer fluid was nearly empty. Hood and rear hatch gas springs needed to be replaced. No key for the locking lug nuts. Two tire pressure sensors had low battery and needed to be replaced. Car's battery was weak and needed replacement. I paid the premium price for "Certified" pre-owned. All I got was an oil change and car wash. Horrible experience! They just don't care. More

Andy Solomson is great! Great customer service, very friendly and wasn’t pushy. You can tell he really works hard to ensure his customers have a great experience. Great customer service, very friendly and wasn’t pushy. You can tell he really works hard to ensure his customers have a great experience. More

Even though my issues were a bit challenging, the team and Rheem came up with creative solutions to assist me. and Rheem came up with creative solutions to assist me. More

Tim and Mike were great to work with. They made everything very easy for buying a new car. They made everything very easy for buying a new car. More

Great service and experience! Doug was helped us choose the perfect tire. We love our new tires! Doug was helped us choose the perfect tire. We love our new tires! More

I enjoy the Lexus experience. Everyone knows their business. They get repairs done timely. Loaners are always available Everyone knows their business. They get repairs done timely. Loaners are always available More

Customer service was great. Vehicle service was completed in a timely manner. Thank you Maplewood Vehicle service was completed in a timely manner. Thank you Maplewood More

We were treated very promptly, the staff were very attentive and friendly. Tchu was our salesman and he is the best at explaining all the details and answering all the questions we had attentive and friendly. Tchu was our salesman and he is the best at explaining all the details and answering all the questions we had More

Definitely pleased with the friendly close attention to quality timely work on my 2001 vintage Lexus 470 that required extensive repairs. quality timely work on my 2001 vintage Lexus 470 that required extensive repairs. More

I have gone here almost 8 years. I visit every 5K miles and do all the services they recommend. Felt it was dependable. This visit I am told I need two services that Lexus recomme I visit every 5K miles and do all the services they recommend. Felt it was dependable. This visit I am told I need two services that Lexus recommends at a mileage 40,000 less than my current mileage. I can get services cheaper than the dealership. I come here for because they are supposed to track what is needed and recommend it. What happened? This also raised my service visit from around $250 to $650!! Bad surprise for a person on a fixed income!! . If I have to keep track of each service I need I might as well shop around for lowest price. More