Lexus of Maplewood

Doug Pfeffer at Lexus of Maplewood is a rock star! He’s professional, friendly, and always makes the service process easy and stress-free. Doug doesn't just "check the boxes" of good service - he buil He’s professional, friendly, and always makes the service process easy and stress-free. Doug doesn't just "check the boxes" of good service - he builds trust. He doesn't give excuses; he solves problems. Doug explains the work, offers helpful insights without pressure, proactively communicates updates, and ensures my vehicle is ready & meets my expectations. It’s rare these days to find someone who blends technical expertise with such genuine courtesy. When I drive away, I am confident about the quality of the work & also appreciated as a customer — that’s what keeps me/people coming back. Please extend my sincere thanks to Doug Pfeffer & team. Doug is a big part of why I/we (2 Lexus vehicles) keep coming back — truly top-notch service every visit! More

Disappointed that your car wash was broke, otherwise pleased with your excellent service, Work done in a timely manner as promised pleased with your excellent service, Work done in a timely manner as promised More

I have a 2025 Lexus NX350h that I purchased in Milwaukee, WI. I live in Chisago City, MN so I have my vehicle serviced at Lexus of Maplewood. I brought the car in for its first 5,000 mile maintenance check WI. I live in Chisago City, MN so I have my vehicle serviced at Lexus of Maplewood. I brought the car in for its first 5,000 mile maintenance check today. I went with my wife & we decided to wait at the dealership for the service to be completed. But because this was the first maintenance check, it was going to take an hour & a a half. Oil change, tire rotation, etc. They have a very nice & comfortable customer waiting area. As we were across the street from a Costco, I ask our Service Rep ( Mike ) if they provided shuttle service for waiting customers. He said sure and had someone drive us over to Costco. He would text me when the car was finished or I was to call him when we were done shopping. Whichever came first. We shopped for an hour or so & received a message the car was done & they could come pick us up. The plan was, they’d pick me up, I’d get our car from the dealership & go back & pickup my wife & cart of groceries. To my surprise ( as it was pouring rain outside ) they came with our car & a service vehicle. Mike & associate pulled up to the front door, jumped out & helped my wife ( with umbrella in hand ) into our car. They then helped me with getting our groceries into the back of our car. I thanked them profusely & headed out. I didn’t go to far & in discussing the event with my wife, we decided to go back to the dealership to Thank the guys again & to speak with a Manager about the Awesome customer service we just experienced. Mike brought us to Jeremy Mertes (General Manager) for the dealership. I explained what my wife and I had just experienced & thanked him & his staff for everything! I’ve been told “ Nothing Beats The Lexus Experience “ & it’so true! Thanks guys 👍🏻! Craig & Patti More

They are knowledgeable, clean, accommodating, courteous, and friendly. They really do go the extra mile. and friendly. They really do go the extra mile. More

I had a great experience workin with Maurice in service on a set of custom wheels and new, larger tires! on a set of custom wheels and new, larger tires! More

Simply beyond First Class Service My battery died on an extremely cold day in MN and started talking with Lexus Wayzata and ended up getting battery replaced by MapleWood. Britanni was so kind and was conc extremely cold day in MN and started talking with Lexus Wayzata and ended up getting battery replaced by MapleWood. Britanni was so kind and was concerned with my safety. She followed up with phone calls and texts to ensure I had the battery replaced. Everyone very helpful and considerate of every aspect!! I was amazed thank you so much More

Very responsive and very thorough in the explanation of the problems with why the car was not Also very timely with the repairs, and the ability to borrow a loaner car. Thanks so much, Zach❣️ the problems with why the car was not Also very timely with the repairs, and the ability to borrow a loaner car. Thanks so much, Zach❣️ More

Excellent Good customer service . Bob was courteous and very helpful. Tech support was good. Work performed timely. Bob was courteous and very helpful. Tech support was good. Work performed timely. More

Maplewood Lexus is the Absolute best . I love having Doug Pfeffer take care and service my vehicle. Every At the dealership is very professional. I love having Doug Pfeffer take care and service my vehicle. Every At the dealership is very professional. More

Great experience for the first service with my new Lexus. Thank you. It was too cold to have car washed so they filled my gas. Thank you. It was too cold to have car washed so they filled my gas. More