Lexus of Mobile - Service Center

I am satisfied with the service , and friendly stafff. I would recommend this dealership to all my friends I would recommend this dealership to all my friends More

Great service and great help with my service advisor Mr. Ernie Thanks for all y’all do at Lexus of Mobile. Ernie Thanks for all y’all do at Lexus of Mobile. More

Always dependable, excellent service, car returned ahead of schedule. Worked with Ernie this time; he was knowledgeable, had already researched what was needed for our vehicle and made sure I understood all of schedule. Worked with Ernie this time; he was knowledgeable, had already researched what was needed for our vehicle and made sure I understood all the services included in the 30,000 mile service, and made sure the car was finished when estimated. More

Very professional Service Writer who takes very good care of me as a customer. I would definitely recommend Seline. of me as a customer. I would definitely recommend Seline. More

They were extremely efficient…. Had a loaner car ready and had my car service done when they said it would be. Had a loaner car ready and had my car service done when they said it would be. More

My advisor Craig was extremely helpful. He gave me a way to save a $900 towing bill and get my car to the dealership on my own! I will continue to use Lexus of Mobile!! He gave me a way to save a $900 towing bill and get my car to the dealership on my own! I will continue to use Lexus of Mobile!! More

Completed appt request with a loaner online at least 3 days in advance. Received texts daily reminding me of appt and received a call the evening before from a live person from the dealership only to arri days in advance. Received texts daily reminding me of appt and received a call the evening before from a live person from the dealership only to arrive at Lexus the morning of and told that I didnt have an appt. I was later told that the person I was scheduled with was off. Also told that the online scheduling system doesn’t work. No loaner was given initially bc I made my appt online. So I waited 2 hrs with no updates… texted/called Saline via the # sent to me with no response. After 2.5 hrs, I went to her office asking for an update bc I haven’t heard anything. She gets an attitude and says “whatever”. When I questioned her saying “whatever” to me she just shook her head and called to check on my vehicle. She went to get my keys and paperwork and says… you may need to add 1-2 quarts of transmission fluid. My reply was “I’m about to pay $169 for diagnostic check and you’re not able to tell me if it’s low or not.” Poor customer service. I requested to speak with the manager whom was very professional and helpful; was then provided with a loaner while the manager had them to check to see if I actually needed transmission fluid. Previous encounters there with Stan were great! Not so much with Saline. More

My impression revolves primarily around my experience with my service rep Ernie. He is top notch. with my service rep Ernie. He is top notch. More

Great service, customer focused, except for labor rate which is excessive. Happy with the loaner car and the complimentary car wash. which is excessive. Happy with the loaner car and the complimentary car wash. More

Dealing w Craig in service is always easy and perfect . On time keeps me informed On time keeps me informed More