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Lexus of Mobile - Service Center

Mobile, AL

4.9
164 Reviews

164 Reviews of Lexus of Mobile - Service Center

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March 26, 2022

Saline Kirkland is the absolute best! She always make my service experience pleasurable with her great personality! More

by dgirl1010
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Saline Kirkland
Mar 28, 2022 -

Lexus of Mobile responded

Thank you for sharing such excellent feedback about Saline! We are delighted that you enjoy your visits with us at Lexus of Mobile and truly appreciate your continued support.

March 25, 2022

The atmosphere from the time you drive in is nothing but complete professional. The service managers are well trained in customer service. More

by etta9181
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig
Mar 25, 2022 -

Lexus of Mobile responded

Etta, we want the best for our guests, and we're happy to hear our attentive and professional care has proven that to you. Thank you for your support from all of us at Lexus of Mobile, and we look forward to your next stop by!

March 17, 2022

Best customer service I have ever experienced. My device agent is superior to all others, the hostess is filled with hospitality and the service department gets me in and out effectively. More

by tootiegirl52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Saline
Mar 17, 2022 -

Lexus of Mobile responded

Thanks so much for this amazing review! We're thrilled that the team was hardworking and welcoming. See you again next time.

March 16, 2022

My experience was excellent the only problem I had is that, I asked that any parts that was changed be returned to me and they did not do that. They change windshield wiper blades filters compartment fil More

by John Brooks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stan
Mar 16, 2022 -

Lexus of Mobile responded

Thanks for taking the time to leave us some feedback. We're sorry to hear that our team let you down with your service. We certainly want to ensure that everyone is satisfied, yet it's clear that we let you down. We will make a note of this to ensure that we improve moving forward. Best, Peggy Saranthus - Service Manager - 251-445-0450

March 13, 2022

Excellent service. Ernie was extraordinarily helpful. My car malfunctioned; they took me in right away. I was very grateful. More

by Mann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ernie
Mar 14, 2022 -

Lexus of Mobile responded

It was our pleasure to assist you with your vehicle! Thank you for choosing Lexus of Mobile and for stopping by to share your experience. Drive safely until we see you again!

March 08, 2022

Craig was triple a, this is a great dealership, they will take care of your car quick. More

by Louman1947
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig was great and fast
Mar 09, 2022 -

Lexus of Mobile responded

It was truly our pleasure to assist! Thank you for the fantastic review and for choosing Lexus of Mobile - we'll be sure Craig hears your kind words!

February 20, 2022

Great service, especially from the friendly and hospitable person staffing the waiting room and kitchen area. More

by Sarah klavas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't remember names.
Feb 21, 2022 -

Lexus of Mobile responded

Sarah, thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Lexus of Mobile team. Drive safely, and we hope to see you back again down the road!

February 20, 2022

Been using Lexus of mobile for 20 years,they have been fantastic.a special time was when I was stuck in Florida.they put there technical person on phone to get me going. More

by George.dembski1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Saline
Feb 21, 2022 -

Lexus of Mobile responded

George, thank you for taking the time to share! We are so glad to hear that you had such a successful service experience working with the Lexus of Mobile team. Drive safely, and we hope to see you back again down the road!

February 19, 2022

My buying experience was one of the best. The entire staff was very professional and the follow on service was exceptional. More

by y_finch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig
Feb 21, 2022 -

Lexus of Mobile responded

Congratulations on your new car! We are happy to hear that our team made the experience positive and successful. Thank you for choosing Lexus of Mobile!

February 06, 2022

Lexus of Mobile is great to work with on regular service and any other concerns about my car. More

by Longfield
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig
Feb 07, 2022 -

Lexus of Mobile responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Lexus of Mobile team. Drive safely, and we hope to see you back again down the road!