Lexus of Mobile - Service Center

I recently drove 2 and a half hours to Lexus of Mobile on Goverment Street owed by Cal Baker. The top on my vehicle was not working. Came in to dealership needing a diagnostic ran. The parts needed to d Goverment Street owed by Cal Baker. The top on my vehicle was not working. Came in to dealership needing a diagnostic ran. The parts needed to do the repair where ordered, but, could not be replaced do to no power going to the top. Now the dealership is wanting me to leave my vehicle for three days so they are able to do a diagnostic exam of what is wrong.... which is what I went to them for the first place!! I believe the employee are under heavy pressure to make every penny they can per service. POOR CUSTOMER SERVICE. I had the fact pointed out to me that on the diagnostic exam that STEP ONE, had been used in the wording of what repairs where needed. After talking with 3 other so called customer service reps, I finally spoke with Mr. Walter Hammock I believe that as a woman, I am trying to be taking advantage of. Now the Lexus dealership is wanting me to drive back the 2 and a half hours and leave my car for three days. I was never going to leave with just the initial $2,000 quoted to me from their diagnostic exam. Please note always check with other mechanics before using one. I had 2 other mechanics check the issue with my top before having it diagnostic exam at Lexus dealership on Government Street, Mobile Alabama. And, there was no problem with power going to my cars top. More

we own a 2018 lexus gx 460. It is my car as my husband drives a pickup truck. Recently while he was working in the garage, the winshield wiper container burst. He took it Lexus of Mobile to get repaired drives a pickup truck. Recently while he was working in the garage, the winshield wiper container burst. He took it Lexus of Mobile to get repaired. the mechanic who looked at it said that it was hit by someone or something. My husband replied that the car had not been driven for several days before the breakage occurred. he asked the mechanic to show him why and where he thought the car had been hit, and the mechanic was unable to provide evidence. we have always had such good service and never encountered an incident where the lexus employee implied that we were not telling the truth. We will never again go to that dealership for anything. More

I have a 2016 RX 350 I bought in Atlanta, I live in Pensacola and I was not able to start it. After I called the Atlanta dealership and received no help, I called Mobile’s Dealerships , I talked to Cr Pensacola and I was not able to start it. After I called the Atlanta dealership and received no help, I called Mobile’s Dealerships , I talked to Craig in the service department he did an excellent job answering my questions over the phone and Followed through with excellent service once I arrived in mobile More

Abuse Lexus "repaired my car" and while in their possession for 6 days someone decided to replace interior parts and damaged other areas. They refused to re Lexus "repaired my car" and while in their possession for 6 days someone decided to replace interior parts and damaged other areas. They refused to repair or accept the responsibility. I know what my LS460 looked like before they got it. But a 68 year old female gets no justice. It ain't over believe me when I tell you. Its disgraceful and demeaning. More

Great First Visit Drove from Gulf Breeze, Florida and are exceedingly pleased with the care and service provided by Saline Kirkland in the service department. Also, th Drove from Gulf Breeze, Florida and are exceedingly pleased with the care and service provided by Saline Kirkland in the service department. Also, the very nice lady attending to service customers was a pleasure. Thank you. More

At this dealership I had terrible service. The charged me for things that I already had done to my car. When you make an appointment several days in advace they will can you an hour before the appointment to for things that I already had done to my car. When you make an appointment several days in advace they will can you an hour before the appointment to cancel or re-scheduel. More