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Lexus of Mobile - Service Center

Mobile, AL

4.9
168 Reviews

168 Reviews of Lexus of Mobile - Service Center

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August 31, 2024

Staff was easy to work with. Kept me informed , answered any questions I had. Customer comfort was tops. More

by bjoycemontgomery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig S.
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Sep 03, 2024 -

Lexus of Mobile responded

We're delighted to hear that our team at Lexus of Mobile provided top-notch service and kept you well-informed. Thanks for sharing your experience!

August 25, 2024

They have always been very accommodating whenever I have needed service a loaner or help. Dexter is great. More

by bdrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dexter
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Aug 26, 2024 -

Lexus of Mobile responded

Bdrey, we're glad to hear Dexter and the team at Lexus of Mobile have been accommodating for your service needs. Thanks for sharing your positive experience!

August 24, 2024

Ernie was very knowledgeable and friendly . . Very detailed about my vehicle and keep me informed More

by Liz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernie De view
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Aug 26, 2024 -

Lexus of Mobile responded

Liz, we love to hear Ernie delivered a fantastic experience here at Lexus of Mobile. Thanks for the great review!

August 21, 2024

I enjoy getting my car serviced at Lexus Of Mobile because the service reps are honest and not pushy. More

by FP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig
Report | Print
Aug 21, 2024 -

Lexus of Mobile responded

We're delighted to hear that you appreciate the honest and non-pushy service from our team at Lexus of Mobile. Thanks for choosing us for your car servicing needs!

August 18, 2024

I received my car from their place and one of the tires had a nail and the tire was flat. Unfortunately, it was a bad experience More

by Abdullah5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dexter
Report | Print
Aug 19, 2024 -

Lexus of Mobile responded

We apologize for the inconvenience you experienced with your tire. This is certainly not the level of quality we aim to provide, and we'd like to make it right. Please reach out at your earliest convenience so we can address this issue promptly. Thank you, Peggy Saranthus - Service Manager - 251-445-0450

August 11, 2024

On time and kept very informed about everything going on and immediately let me know when job was complete More

by cherylcamp101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dexter campbell
Report | Print
Aug 12, 2024 -

Lexus of Mobile responded

Thank you for sharing your experience! We're glad to hear our team at Lexus of Mobile kept you well-informed and completed the job promptly. We appreciate your feedback!

July 25, 2024

Craig in Service is the BEST. Have worked with him for over 10 years. I trust him to take care of my car and be honest to only recommend the things I need to keep my car in top More

by sbaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Stueve
Report | Print
Jul 25, 2024 -

Lexus of Mobile responded

We're delighted to hear that Craig has consistently provided trustworthy and excellent service over the years at Lexus of Mobile. Thank you for your continued support!

July 12, 2024

My advisor Craig fantastic customer service The service has been 100% I look forward to my next appointment More

by Billy355
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Stueve
Report | Print
Jul 12, 2024 -

Lexus of Mobile responded

We're delighted to hear that Craig provided fantastic customer service and that you're pleased with your experience at Lexus of Mobile. We look forward to seeing you at your next appointment!

July 01, 2024

I just wanted to comment on how Friendly and Professional all the folks at Lexus of Mobile are. I Was having Technical issues with my RX 350, so I called Jesse, the Technology Guru. Jesse knows his stuff, More

by easyike25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
Report | Print
Jul 02, 2024 -

Lexus of Mobile responded

Thank you for sharing your experience, Arnold! We're delighted to hear that Jesse and the team at Lexus of Mobile provided such friendly and professional service. We'll make sure to pass along the kind words!

June 28, 2024

It’s clean and organized. The waiting room is comfortable and the complimentary loaners and Top Golf are great amenities. More

by cuzwecan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stan, Darryl
Report | Print
Jun 28, 2024 -

Lexus of Mobile responded

We're delighted to hear you enjoyed the amenities and found Lexus of Mobile clean and organized. Thanks for sharing your experience!

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