Lexus of Mobile - Service Center

I have been very happy with Lexus of Mobile. The service department is great. Stan is my service representative and he does a tremendous job of getting my car in getting the service completed an The service department is great. Stan is my service representative and he does a tremendous job of getting my car in getting the service completed and managing the time. He always keeps me informed as to the current situation with the time left for completion. I trust them and would recommend them to anyone. More

Excellent dealership and excellent advisor (Ernie). He is always helpful, answers all our questions, very attentive to our car needs, and our personal needs while we are waiting. He is always helpful, answers all our questions, very attentive to our car needs, and our personal needs while we are waiting. More

Service was very professional . Really made my wife and i very Comfortable. Enjoyed talking to Ernie Really made my wife and i very Comfortable. Enjoyed talking to Ernie More

Craig is always very nice and goes the extra mile to the extent that he can. He always provides a loaner car while service is being done. It was a dark stormy day. I was disappointed in management of the extent that he can. He always provides a loaner car while service is being done. It was a dark stormy day. I was disappointed in management of the dealership overall in that there was not an indoor ability to complete my expensive Butler contract on the scheduled date due to rain and having to reschedule 2 Months later. Also my car was not washed or even vacuumed because as Craig said, that the washer machine was broken. Lexus is an upscale dealership that sells upscale cars at upscale prices. Therefore owners should be able to expect upscale service. A facility that can’t fulfill its obligation to the Butler program depending on the weather and can’t even vaccum a car that comes in for service is falling short of upscale. Also washer machines need to be repaired as soon as possible. Finally, From the service report it appears that the oil was not changed nor tires rotated. Craig informed me that we were good to go so I assumed these things had been done. More

My service person Stan is always very helpful! !! 5 ⭐️⭐️⭐️⭐️⭐️ The service is done in a timely manner! !! 5 ⭐️⭐️⭐️⭐️⭐️ The service is done in a timely manner! More

Always great service with Stan. He gets you taken care of and on your way quickly! He gets you taken care of and on your way quickly! More

I took my car in for five items: rattle in the sunroof, oil change, sensor check, left mirror, and clock. They were able to fix everything, the rattle in the sunroof was a challenge but they did resolve it oil change, sensor check, left mirror, and clock. They were able to fix everything, the rattle in the sunroof was a challenge but they did resolve it. I must say my car was manhandled and the piece that goes along the windshield and passenger side window is not put in place. This is very frustrating because I live two hours away from the dealer in Mobile, AL. I will call the dealership on Monday to inform them of the situation. Otherwise, I’m taking my car to the body shop-Mullins-they are amazing at putting car puzzles back together without any visual evidence. More

Excellent service Stan was very informative as to what I needed to have done to my vehicle needed to have done to my vehicle More

Very accommodating, pleasant to deal with. Called and was able to fit into apt unexpectedly Called and was able to fit into apt unexpectedly More

The staff and the service were excellent! I will always take my Lexus to be serviced at Lexus of Mobile. I will always take my Lexus to be serviced at Lexus of Mobile. More