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Lexus of Mobile - Service Center

Mobile, AL

4.9
170 Reviews

170 Reviews of Lexus of Mobile - Service Center

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February 16, 2024

Outstanding in all regards. Service Advisor is Excellent in all regards and is straight forward in provide all information. I have never had a problem with any of my service mai More

by jax_prius
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Stueve
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Feb 16, 2024 -

Lexus of Mobile responded

We're so glad to know you've had consistent, excellent service with us at Lexus of Mobile. Our team always aims for straightforward communication and timely maintenance. Thanks for the outstanding review!

February 13, 2024

Didn’t have an appt and Dexter took care of me. Even got my favorite coffee mug back which I left behind 3 mos. ago. Note: whoever closed the hood didn’t close it properly. It popped open during my More

by Tony Cruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dexter
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Feb 13, 2024 -

Lexus of Mobile responded

Tony, we're glad to know Dexter was able to assist you during your visit to Lexus of Mobile. We apologize for the issue with the hood and appreciate your understanding - we'll certainly be more mindful in the future. Safe travels!

February 11, 2024

As always everyone was very courteous and the service was exceptional. Matthew was very helpful More

by dbamanana
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stan, Matthew
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Feb 12, 2024 -

Lexus of Mobile responded

It is great to hear that Matthew and the team have provided exceptional service. Thank you for being a valued client of Lexus of Mobile!

January 28, 2024

I had an extensive service and was offered a loaner car and the option to pick up my vehicle the next day. Thanks Craig Struve. More

by johnw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Stueve
Report | Print
Jan 29, 2024 -

Lexus of Mobile responded

John, we're glad to know that Craig and our team at Lexus of Mobile were able to provide you with a loaner car during your service. Thanks for the positive feedback!

January 27, 2024

Ernie in Lexus Service Dept is always very helpful and so pleasant to deal with. I heavily lean on him to help keep my 2013 460L in top shape. Highly recommend him. More

by cindysong21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernest Review
Report | Print
Jan 29, 2024 -

Lexus of Mobile responded

Cindy, it's great to know that Ernie has been a big help in keeping your 2013 Lexus 460L running smoothly. We appreciate the recommendation and look forward to serving you at Lexus of Mobile again!

January 12, 2024

Highly effective and courteous service provided. Ernest provided good very service. What ups recommend to others. More

by nchayes59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernest
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Jan 12, 2024 -

Lexus of Mobile responded

Thanks for the positive feedback. We're glad to know Ernest and our team at Lexus of Mobile were able to provide you with top-notch service. Your recommendation means a lot to us!

January 12, 2024

Great experience when I visit the dealership . The maintenance team always give the best service More

by darrenj1782
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernie
Report | Print
Jan 12, 2024 -

Lexus of Mobile responded

Darren, we are happy to hear you had a five-star visit to the Lexus of Mobile service department. Thanks for sharing!

December 20, 2023

Extremely professional and dependable! I would recommend the Lexus of Mobile to anyone. I have been pleased with their service. More

by Anthony Proctor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Stueve
Report | Print
Dec 20, 2023 -

Lexus of Mobile responded

Anthony, we greatly appreciate your recommendation and continued support! The team at Lexus of Mobile looks forward to seeing you next time!

December 19, 2023

Relaxing atmosphere and Superb Customer Service - Mr. Craig, Seven Stars and a Robust Cuban Cigar More

by Bump
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig
Report | Print
Dec 19, 2023 -

Lexus of Mobile responded

Thank you so much for leaving Lexus of Mobile a five-star review! We are thrilled that Craig and our team went the extra mile to make your experience relaxing and step above the rest. See you next time!

December 08, 2023

Excellent dealer maintenance. I've used this service department several times. It speaks volumes that I willingly drive 2 1/2 hours to get there from my home and 2 1/2 hours to More

by darob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernie
Report | Print
Dec 08, 2023 -

Lexus of Mobile responded

Darob, it's great to know that you've had excellent experiences with our service department at Lexus of Mobile. We appreciate your dedication to driving the distance for us! Thanks for highlighting Ernie - we'll be sure to pass along your kind words.

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