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Lexus of Mobile - Service Center

Mobile, AL

4.9
168 Reviews

168 Reviews of Lexus of Mobile - Service Center

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November 18, 2023

We have been customers for many years. Lexus of Mobile is an outstanding dealership that truly excels in customer service. Nothing less than the best! More

by Jayne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Steuve
Report | Print
Nov 20, 2023 -

Lexus of Mobile responded

Jayne, we're so glad to know you've had consistently great experiences with us at Lexus of Mobile. We appreciate your loyalty and look forward to continuing our relationship!

November 02, 2023

Ernie at Lexus of Mobile provided such great support when I had a mishap out of town and had two tires blowout. I spoke with him multiple times trying to get my issue resolved and then he got me in in 2 hour More

by kbmoore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernest Deview
Report | Print
Nov 02, 2023 -

Lexus of Mobile responded

We're so glad to know that Ernie was able to provide you with great support during your mishap. It's our goal at Lexus of Mobile to make sure all our customers feel taken care of, especially in unexpected situations like yours! Thanks for the positive feedback!

October 30, 2023

I can't think of anything that would cover the service in only fifteen words except OUTSTANDING!! More

by dmcvay7604
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig
Report | Print
Oct 30, 2023 -

Lexus of Mobile responded

Outstanding service is what we love to hear! Thanks so much for the high praise and five-star review. See you down the road at Lexus of Mobile!

October 28, 2023

Overall everything went ok Besides the visors. Nothing was replaced They still making the awful noise. It shouldn’t do that. Why am I getting ignored? On the brand new cars they don’t make tha More

by Bleich777
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mark
Report | Print
Oct 30, 2023 -

Lexus of Mobile responded

I am sorry to learn about the issue with your visors at Lexus of Mobile. We aim for top-notch service and it sounds like we missed a step here. Please reach out so we can make things right, as you should be completely satisfied with your vehicle! Thank you, Peggy Saranthus - Service Manager - 251-445-0450

October 07, 2023

Craig always provides us with exceptionally professional advice and service at every visit. We trust him with taking care of any issue we may have. More

by Darlinchoco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Stueve
Report | Print
Oct 07, 2023 -

Darlinchoco responded

Craig always provides us with exceptionally professional advice and service at every service visit. We trust him with taking care of any issue we may have. Everyone at the dealership is friendly and accommodating and the waiting area is very comfortable and pleasant.

Oct 09, 2023 -

Lexus of Mobile responded

We are thrilled to hear that Craig has taken excellent care of you. He will appreciate your kind words. Thank you for trusting Lexus of Mobile with your loyal business. We look forward to seeing you next time!

September 02, 2023

Professional and get the job done great quality of cars and will meet your needs More

by Kimberlytucker12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
Report | Print
Sep 05, 2023 -

Lexus of Mobile responded

Thank you, Kimberly, for leaving Lexus of Mobile a five-star review! We appreciate your support and business.

August 24, 2023

Ernie is very knowledgeable and helpful and I appreciate his input on getting the result that I was looking for. More

by cindymom0f3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernie
Report | Print
Aug 24, 2023 -

Lexus of Mobile responded

We're glad to know that Ernie was able to assist you effectively at Lexus of Mobile. Thanks for your positive feedback, and we hope you enjoy the results!

August 24, 2023

This is the best service department ever. I always feel confident about the quality of their work and our service rep, Ernie is a 10++++ More

by arvjane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernie
Report | Print
Aug 25, 2023 -

Lexus of Mobile responded

Ernie and the team at Lexus of Mobile are always here to help! Thanks for your support!

July 30, 2023

Courteous, professional, fast service. Attentive. Paul with whom checks me in and.out keeps me informed Very friendly. More

by flowersjewel
Recommend Dealer
Yes
Employees Worked With
Paul
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Aug 01, 2023 -

Lexus of Mobile responded

We're delighted to know you had a positive experience with Paul and our team at Lexus of Mobile. We always aim for fast, professional service while keeping you informed throughout the process. Thanks for sharing your feedback!

July 18, 2023

The whole experience was more than I anticipated. Mr. Craig was very personable and accommodating. Thank you all very much!! More

by Tim Robinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Stueve
Report | Print
Jul 18, 2023 -

Lexus of Mobile responded

Tim, we're delighted to hear that your experience at Lexus of Mobile exceeded your expectations! Thank you for taking the time to share this positive feedback with Craig and the team. Until next time, drive safely!

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