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Lexus of Montgomery
Montgomery, AL
587 Reviews
Thank you for making your way to Lexus of Montgomery, your certified Lexus dealer in Montgomery serving drivers throughout the surrounding areas. At our dealership, you’ll find a solid selection of new Lexus for sale, as well as a carefully inspected lineup of pre-owned vehicles. Whether you are searching for a new Lexus in Birmingham or a quality used model, expect customer service that exceeds your expectations! It is our job and our delight to provide drivers throughout the region with the exceptional buying experiences they deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 587 reviews
August 18, 2023
Ordered a 2024 Lexus NX 350h back in March on our way home from Florida to Indiana. We live in Indiana and made the 13 hour round trip to Montgomery to pick it up in June. Customer service was literall home from Florida to Indiana. We live in Indiana and made the 13 hour round trip to Montgomery to pick it up in June. Customer service was literally NON-EXISTENT after the sale. Interior cream-colored upholstery was stained with dark smudges and fingerprints along both A pillars and the headliner. Umpteen phone calls and texts unreturned from both the sales manager and other employees/management. they made no attempt to make it right. Do yourself a favor and order from any other Lexus dealership even if you have to wait a little bit longer to get your vehicle. I promise you’ll be so glad you did. The dealership sold between the time we placed the order and the time we picked it up so maybe that has something to do with the poor customer service. Regardless, this was the worst car buying experience we’ve ever had. In fact, it’s the worst customer experience my husband and I have ever had on any larger ticket purchase. More
by jlh
Employees Worked With
Donni Crozier, Brandt Schroeder
August 18, 2023
Worst customer service since the new owners took over. Refuse to return calls and give up dates as to the status of our vehicle which they have had for more than a month. We have been given the run around Refuse to return calls and give up dates as to the status of our vehicle which they have had for more than a month. We have been given the run around from the general manager, service dept and corporate . Go elsewhere More
by Lulu
Employees Worked With
Jake Melton
July 31, 2023
Awesome experience! Found a great deal on a 2022 RX350. Mark was pleasant and easy to work with! Well worth the drive from New Orleans Found a great deal on a 2022 RX350. Mark was pleasant and easy to work with! Well worth the drive from New Orleans More
by hlpper
Employees Worked With
Mark Harmann
June 23, 2023
My experience with Lexus Montgomery was nothing less than amazing! My dealer Jake was so helpful and patient with all my questions. He took time out to give me a full tutorial of my RX350. I definitely plan amazing! My dealer Jake was so helpful and patient with all my questions. He took time out to give me a full tutorial of my RX350. I definitely plan on staying with the Lexus family! More
by Codiesmith83
Employees Worked With
Jake Melton
June 17, 2023
Jake Melton at Lexus of Montgomery was so easy to work with and made my buying experience great! Very quick to respond to my online inquiry, and was so accommodating, and friendly! with and made my buying experience great! Very quick to respond to my online inquiry, and was so accommodating, and friendly! More
by Jessica
Employees Worked With
Jake Melton
June 09, 2023
Reinhardt Lexus has always been very good to me their service is good thank you Jericho & Blue for helping me, Blue fixed my app on my phone and he has been a great asset and intelligent on Technology. service is good thank you Jericho & Blue for helping me, Blue fixed my app on my phone and he has been a great asset and intelligent on Technology. More
by Brendajkitchens
Employees Worked With
Mark Harmon
