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Lexus of Montgomery - Service Center

Montgomery, AL

4.9
120 Reviews

120 Reviews of Lexus of Montgomery - Service Center

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May 07, 2024

Hello and Great Day! Mr. Boartavis has done a superb job assisting me with my car. He was very attentive, assertive, polite, patient and understanding to my needs!!! More

by Ms. Robinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Boartavis Davis received 5 star….
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May 07, 2024 -

Lexus of Montgomery responded

La’Trena, we're delighted to know that Boartavis was able to provide you with the excellent service we strive for at Lexus of Montgomery. We appreciate your kind words and look forward to assisting you again in the future!

Helpful
May 07, 2024

Worst dealership ever. They wont back their warranty and its always a hassle. Dont recomend! More

by brown.jeff250
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandt Schroeder
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2024 -

Lexus of Montgomery responded

I sincerely apologize for any miscommunication regarding your warranty. We strive to deliver a seamless and transparent experience for our guests, and it is never our intention to mislead them. I would appreciate the opportunity to speak with you to see what I can do to help straighten things out. I will search for your contact information, but in case I am unable to locate it, please feel free to give me a call. Thank you, Kyle Riggs - Customer Relationship Manager - (334) 272-7147

Helpful
April 20, 2024

Employees are professional and courteous. Work was done quickly and thoroughly. Overall pleasant experience. Will definitely continue to use this dealership. More

by Catherinecook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Apr 22, 2024 -

Lexus of Montgomery responded

Catherine, we're glad to know you had a pleasant experience with our team at Lexus of Montgomery. We appreciate your kind words and look forward to serving you in the future!

Helpful
March 17, 2024

I like the service department they have been doing a good job. Appreciate the support I have received More

by BB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary from the service department
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Mar 18, 2024 -

Lexus of Montgomery responded

We're glad to know our service department at Lexus of Montgomery has been able to provide you with the support and quality work that you deserve. Thanks for sharing your experience!

Helpful
February 06, 2024

Kevin always handles the service on my vehicle professionally. He lets me know what the cost will be up front and keeps me informed of the progress . More

by lcobb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Triest
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Feb 06, 2024 -

Lexus of Montgomery responded

We're glad to know that Kevin has been providing you with excellent service at Lexus of Montgomery. It's important for us to keep our customers informed and satisfied. Thanks for the positive feedback!

Helpful
January 25, 2024

The service I received at Lexus of Montgomery was awesome. Thanks Mr. Davis, service department! More

by attreg3465
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Tony
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Jan 25, 2024 -

Lexus of Montgomery responded

Our team at Lexus of Montgomery is always here for you! Thanks for putting your trust in us!

Helpful
January 18, 2024

Always helpful and courteous , I would recommend a Lexus to everyone , great cars . Great group of folks in all departments. Boatavius was so helpful and knowledgeable ! Thanks again More

by Kll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Boatavius
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Jan 18, 2024 -

Lexus of Montgomery responded

We're so pleased to know you had a positive experience with our team at Lexus of Montgomery, especially Boatavius! We appreciate your recommendation and are here if you need anything else. Enjoy your Lexus!

Helpful
January 18, 2024

Friendly, on time, comfortable customer lounge. Very satisfied with service that I received. Convenient location More

by Nodeems1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Boartavis
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Jan 18, 2024 -

Lexus of Montgomery responded

We're glad to know you enjoyed our customer lounge and found the location convenient at Lexus of Montgomery. Thanks for sharing your satisfaction with our service!

Helpful
December 21, 2023

Best customer service ever. Keith always keeps you informed about what’s going on while you are waiting. More

by Sabrina Ford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith in the service department 5 stars
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Dec 21, 2023 -

Lexus of Montgomery responded

Sabrina, we're delighted to know that Keith and our team at Lexus of Montgomery provided you with top-notch customer service and communication. Thanks for the positive feedback!

Helpful
December 10, 2023

Kevin Trest answered all my questions. The car was ready when promised Problems were well taken care of More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Trest
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Dec 11, 2023 -

Lexus of Montgomery responded

Dan, it's great to know that Kevin and our team at Lexus of Montgomery were able to answer all your questions and deliver on their promises. We're here for you if anything else comes up!

Helpful
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