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Lexus of Murray
Murray, UT
1,010 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,010 Reviews of Lexus of Murray
June 04, 2018
The true test of an organization is how they handle problems and this is where LHM Lexus (and Lexus Financial) have failed. This was one of the worst cases of “Not my problem” I’ve ever been a part of. Shortly and this is where LHM Lexus (and Lexus Financial) have failed. This was one of the worst cases of “Not my problem” I’ve ever been a part of. Shortly after returning my lease, I received an invoice which contained an incorrect charge. I called Lexus Financial, they said it was a problem with LHM Lexus, and LHM Lexus told me that this was a problem with Lexus Financial. After several phone calls over several days (each time I was told this was a problem with the other organization) LHM Lexus impatiently said they would look into it and correct the invoice if they were able to find the discrepancy. Confident that they were professionals and able to resolve this I waited for the new invoice. It didn’t come so I called Lexus Financial and the automated teller said my account has been closed, so I assumed they found the discrepancy and were kind enough to forgive the $350 disposition fee (the only item that was correct on the invoice). I was wrong, I got a call (and notice) from a collection agency trying to collect on the incorrect amount! Keep in mind that I have excellent credit and have never been sent to collections so this was a big deal for me. I called Lexus Financial and was informed that there was nothing they could do and they weren’t even willing to try. I was convinced that there had to be something that LHM Lexus could do so I called several times, drove over several times, left my number each time, and left a voice mail. Finally I received a call back from LHM Lexus and was quickly dismissed after explaining the problem. I was again informed that this wasn’t their problem and was told that I should cut my losses and pay the bill. LHM Lexus was trying to end the call but I pretty much begged them to bear with me and think of a way to help me out. After trying to end the call several times, LHM Lexus finally thought to check another system. This system confirmed what I had been saying the entire time! Why was this system not checked by LHM Lexus (or Lexus Financial) in the 1st place? This information was available to both parties and the issue should have been resolved immediately. Both parties blamed each other and neither were willing to help me out (even after making a sizable lease payment for 2 years). I’ve now spent several frustrating hours trying to resolve something that should have been resolved a long time ago simply by checking the system. Very frustrating, I would expect more from this type of establishment! Even with the proof, I'm still having to deal with a bunch of mindless drones at a collection agency who aren’t willing do to anything other than collect on an incorrect debt :( More
by Jason
Employees Worked With
Not applicable
May 31, 2018
Mandy was perfect Mandy was the perfect representation of what an employee should do to properly take care of a customer!! Courteous, professional and pleasant. LHM h Mandy was the perfect representation of what an employee should do to properly take care of a customer!! Courteous, professional and pleasant. LHM has an excellent rep in Mandy. More
by cjfromnj
Employees Worked With
Mandy Littlefield
May 16, 2018
Great Joshua was great and very efficient. As he is every time I come there. He is always curteous and helpful. He is one of the main reasons I go back. Joshua was great and very efficient. As he is every time I come there. He is always curteous and helpful. He is one of the main reasons I go back. More
by wlcm
Employees Worked With
Joshua Tate
May 10, 2018
Rwcommendation Mandy is very professional, knowledgeable and kind. I often drive from CO to Park City on business and have my Lexus RX400H serviced in Murray. Mandy is very professional, knowledgeable and kind. I often drive from CO to Park City on business and have my Lexus RX400H serviced in Murray. More
by J. Sahagian
Employees Worked With
Mandy
May 07, 2018
Perfect The experience was perfect. The team was well prepared and knowledgeable. Service by the salespeople was very friendly and seamless. There was no wast The experience was perfect. The team was well prepared and knowledgeable. Service by the salespeople was very friendly and seamless. There was no waste of my time. It was all comfortable. More
by Birk 101
Employees Worked With
Chary she was a 10 for service.
April 23, 2018
Not a Good Experience We were not happy with our experience Leasing through LHM Lexus. We felt the finance person mislead us a bit with optional services and used scare ta We were not happy with our experience Leasing through LHM Lexus. We felt the finance person mislead us a bit with optional services and used scare tactics to make us feel like we needed add on protections. Our salesman was fine. We did not feel like the dealership met the Luxury Standard that Lexus is supposed to have. Any Toyota dealership we have been to is just as nice. More
by Imescaping
Employees Worked With
Patch, and I don''t recall the finance guys name.
February 16, 2018
Flawless & Friendly Those guys down there are absolutely great. Honesty I feel pretty high class the way they treat you and how they take care of your car. I know Lexus i Those guys down there are absolutely great. Honesty I feel pretty high class the way they treat you and how they take care of your car. I know Lexus is a luxury car brand , but I’m only 20, and they make me feel like any other wealthy individual. More
by Knightxflight
Employees Worked With
Sean
January 29, 2018
It was Superb !!! Experience with LHS Lexus Thank you so much Johnny @ Larry H Miller Murray Lexus for helping me with my new Lexus Rx 350. You were great in getting all those numbers right ! Thank you so much Johnny @ Larry H Miller Murray Lexus for helping me with my new Lexus Rx 350. You were great in getting all those numbers right !!! Also helped me understand my options best!!! More
by Sri
Employees Worked With
Johny
January 20, 2018
Excellent Service This dealership has always given me outstanding service in the past and did so again! I had a recall and they picked it up and left me loaner and then This dealership has always given me outstanding service in the past and did so again! I had a recall and they picked it up and left me loaner and then brought it back with no inconvenience to me More
by HS250H KD
Employees Worked With
Mary
January 16, 2018
Best service ever!!! These people are professional plus. Getting a new car - seamless. Totally A++++ Service = terrific. Even if I hated the car I’d go back just to be t These people are professional plus. Getting a new car - seamless. Totally A++++ Service = terrific. Even if I hated the car I’d go back just to be treated like a king. Unbelievable! More
by Cj
Employees Worked With
Jim Brown , Sharyl and Stephanie and
