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Lexus of Omaha - Service Center

Omaha, NE

4.8
220 Reviews

220 Reviews of Lexus of Omaha - Service Center

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March 13, 2021

Great-Only concern- presented with a bill. Then received a text of the charges which didn’t match. Was told the auto response didn’t include all charges. Would rather not have recd incorrect text chgs. More

by Cjam2107
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Duin- excellent
Mar 15, 2021 -

Lexus of Omaha responded

Thank you for this feedback. We want to provide straightforward service and I apologize that this text was inaccurate. I will share this review with my team, and if there is anything further that I can do to assist you, please reach me directly. Brad Richey - Service Manager - 402-333-6400

March 11, 2021

Kept my appointment on point, very positive experience. Total respect start to finish. Hospitality was wonderful. Top it off by washing my SUV. NICE! Thank You to Kelly. I enjoyed my visit with. More

by Flo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelly Fields
Mar 11, 2021 -

Lexus of Omaha responded

Flo - We are overjoyed to hear that you had a positive experience working with Kelly and our Lexus of Omaha team. Thank you for supporting us with a wonderful review! We look forward to serving you next time.

March 09, 2021

Brandon was very helpful and provided great service that was transparent. Work was completed as promised. Guest experience was top notch and will return in future. More

by Jeremy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Marino
Mar 10, 2021 -

Lexus of Omaha responded

Jeremy - thanks for leaving Lexus of Omaha a review! It is wonderful to hear that Brandon provided you with 5-star service during your recent visit!

March 06, 2021

Gerardo was extremely professional and courteous, I was in and out in a short amount of time. Always have a great experience at Lexus of Omaha More

by R3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gerardo
Mar 08, 2021 -

Lexus of Omaha responded

Thank you for taking the time to leave us a review! We are so glad Gerardo took good care of you here at Lexus of Omaha, and we will be sure to let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

February 27, 2021

I called the service department at 8 am from Elkhorn which is about 10 miles from dealership and Justin was at my house in 25 minutes with the new battery that I needed. I was headed out of town and le More

by Neil Kirby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service call by Justin for new battery. He was great.
Mar 01, 2021 -

Lexus of Omaha responded

Neil - Thank you so much for the positive review! We are very happy to hear that Justin could assist with your battery replacement in a timely manner. We look forward to working together in the future! - Lexus of Omaha team

February 24, 2021

We were very pleased with our service at this dealership and trust that they are looking out for our safety in providing what service is necessary More

by Singer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelli explained quite well what had to be done.
Feb 25, 2021 -

Lexus of Omaha responded

Thank you so much for being a great Lexus of Omaha customer! We are happy to see this positive feedback and look forward to our continued relationship.

February 24, 2021

I’ve always had excellent service at Lexus of Omaha. My car was in for its 60K service. Lexus of Omaha kept me informed throughout the process. I feel confident in their service. More

by GinaMMc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adi
Feb 24, 2021 -

Lexus of Omaha responded

Gina - Thank you for the great review! We appreciate your business and are happy to hear that you had such a successful experience working with the Lexus of Omaha team. Drive safely, and we hope to see you again down the road!

February 12, 2021

I have driven a Lexus since I purchased my first one in 1991. I would not even consider another make of automobile and due to my experience and track record of driving a Lexus many of my friends, cowork More

by dneibel@msn.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Berg - Omaha, NE Don't recognize any other names listed!!!!!
Feb 12, 2021 -

Lexus of Omaha responded

Thank you for taking the time to leave us a review! We couldn't be more grateful for your returning business here at Lexus of Omaha, and it means a lot to know that our service team has earned your trust. We will be sure to pass along your kind words, and we look forward to your next visit!

February 12, 2021

Service was very easy to arrange on-line; greeted promptly and professionally at dealership; was provided a new loaner vehicle; was contacted promptly when service was completed; explanation of servi More

by gwood
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Fredericks
Feb 12, 2021 -

Lexus of Omaha responded

We couldn't have asked for better feedback! It was our pleasure to deliver such a seamless service experience. Thank you for trusting Lexus of Omaha with your vehicle and your business!

February 10, 2021

Great dealership, courteous and kind. What I bought the car in for was not fixed the first time. I did receive a call that they were fixing it after I bought it in the 2nd time. More

by Pdunst001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I can’t remember , Scott Draper, Jeff Bahnsen, Sandra Witt
Feb 10, 2021 -

Lexus of Omaha responded

Thank you for your feedback. We strive to ensure every experience is seamless and exceeds your expectations and take seriously any area we can improve in. I would love the opportunity to review your visits with you. Please contact me at your convenience at 402-333-6400. Thanks, Brad Richey - Service Manager

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