Lexus of Omaha - Service Center

Service appointment Had a trailer hitch installed on my vehicle on 4/22/2019 at Lexus of Omaha. The tech advisor, Alex, was courteous and professional. I mentioned a cou Had a trailer hitch installed on my vehicle on 4/22/2019 at Lexus of Omaha. The tech advisor, Alex, was courteous and professional. I mentioned a couple little nuisance items and asked, if time allowed, if the shop might be able to look at these or if necessary I could schedule a future appointment also for the additional work. Alex was attentive, immediately looked at the areas of my concern, noted them and said they would see if they could be taken care of during that visit. He welcomed me to the lounge where I was offered refreshment while he retrieved a loaner car-the hitch installation would take the entire morning. While finishing. My coffee Alex arrived with the loaner. He showed me to the car and inquired if I’d like any instructions about its equipment and operation-it was a newer model than my vehicle. As I drove home from the dealership I thought how wonderful it was to be treated as a welcome, indeed appreciated, customer. The folks at Lexus of Omaha continue to wow me at each visit . Of course, when I returned that afternoon to pick up my car-Alex had texted and called to let me know my car was ready- I was again completely satisfied. The installation was great. A truly professional job, a high quality part that I’m sure equals a factory installation. Lexus was able to make the repairs/adjustments to the problem areas I noted also. My vehicle was clean-the only evidence that it was worked on. It was better than when I brought it in. Isn’t that the way it’s supposed to be? I cannot say enough about the professional,courteous, thoughtful people at Lexus of Omaha. I am so glad I chose to purchase my vehicle from them. These people know how to run a business! They are utterly awesome! More

First Class Service Nick! I would like to say thanks to Nick and everyone else at Lexus of Omaha for First Class Service provided to me each time I need something done with my I would like to say thanks to Nick and everyone else at Lexus of Omaha for First Class Service provided to me each time I need something done with my Lexus. More

A wonderful experience I was met by the gracious and helpful Kelly who introduced me to the tires expert. He explained the situation to me carefully. I needed to replace f I was met by the gracious and helpful Kelly who introduced me to the tires expert. He explained the situation to me carefully. I needed to replace four tires on my car. The information given me made me comfortable with this large expenditure. More

Best of the best If only only all customer service engagements were like this...of course they are not, but Lexus of Omaha, has set a standard that exceeds any other, If only only all customer service engagements were like this...of course they are not, but Lexus of Omaha, has set a standard that exceeds any other, regardless of industry. I appreciate the care, attention to detail, and professionalism. More

Always superb! A Lexus almost never needs any service outside of the regularly scheduled six-month intervals. But when that rare occasion arises, this dealership mak A Lexus almost never needs any service outside of the regularly scheduled six-month intervals. But when that rare occasion arises, this dealership makes service a pleasure, not the dreaded experience as is often the case at some of those other places... More

Two Times saved by YOU The best customer service ever in the worst weather ever, not once but twice. Came to save me at a gas station where I was stranded and two days lat The best customer service ever in the worst weather ever, not once but twice. Came to save me at a gas station where I was stranded and two days later came to my home and saved me AGAIN!!! Thank you so very much!!!! More

Efficient service. As always, I was greeted immediately after driving into the service area. I was offered a loaner car, but, as the service was estimated to take only As always, I was greeted immediately after driving into the service area. I was offered a loaner car, but, as the service was estimated to take only 2 hours, I chose to just wait. I was provided with a Diet Coke and Wi-Fi so the time passed swiftly. Kelly provided a thorough review of what was done to my car and what might need to be anticipated in the future. Very pleased with the service. More

Above and Beyond Purchased a Lexus Certified 2015 RX 350 in December of 2017. Car has excellent in almost every way. In January of 2019 I took it in a for a routine ch Purchased a Lexus Certified 2015 RX 350 in December of 2017. Car has excellent in almost every way. In January of 2019 I took it in a for a routine checkup and was informed that I needed new brake pads on the front tires. Lexus confirm that the pads that were on it when it was sold to me met their standards and that nothing was out of the ordinary. I did some research on my own and found that most pads on new vehicles need to be changed between 50-70,000 miles, which is where my vehicle was. I took the vehicle in to have the pads changed and was put in a brand new RX 450 Hybrid loaner for the day. Later in the day I received a call from the service department and I was informed that when they got everything off they found that the rotors had an a surprising amount of rust build up on them. Because the rust build up was so bad they were not going to be able to buff the rotors, I was going to need to purchase new ones. I was not pleased that the vehicle was needing this as we had just purchased a little over a year before. I expressed my frustration with Alex from the service department and he was very understanding and empathetic. Ultimately I told them to go ahead and put the new rotors on. Alex confirmed and told me he would call back when it was complete. Got my call later that afternoon that my vehicle was ready for pick up. Alex also informed me that due to my frustration and the fact that Lexus stands by everything they sell that he had gotten his managers approval to cover the cost of the rotors and that I would be billed the original amount quoted to me. I was extremely impressed with the gesture. I went from being fairly upset with Lexus to being completely satisfied and appreciative of the way they treated me. They truly went above and beyond to right a wrong and leave me feeling good about my first service experience with them. We will continue to use Lexus for our service needs in the future. More

Greatest service ever 2018 GX in for 5000 mile checkup. There were a few light scratches on drivers side. Service buffed them out. Still looks show room perfect. They also 2018 GX in for 5000 mile checkup. There were a few light scratches on drivers side. Service buffed them out. Still looks show room perfect. They also serviced my sons 2004 GX last week. I have worked with these wonderful people 25 years. 5 star does not begin to describe them or their work. I do not want to leave sales or management out. From one spectrum to the other all first class people. It’s all about relationships. More

Service excellence! Tremendous service experience; brought '18 RX in for six mo checkup. Also, required a minor re-programming of the parking sensors. All handled seamle Tremendous service experience; brought '18 RX in for six mo checkup. Also, required a minor re-programming of the parking sensors. All handled seamlessly and professionally while we relaxed in the lounge. How all clients should be treated. More