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Lexus of Omaha - Service Center
Omaha, NE
220 Reviews
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220 Reviews of Lexus of Omaha - Service Center
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March 07, 2017
Thought Lexus was a customer service based purchase.. Bought a brand new IS 350 F sport from Lexus of Omaha. Shortly after the purchase the rear window started leaking when it was taken through the car w Bought a brand new IS 350 F sport from Lexus of Omaha. Shortly after the purchase the rear window started leaking when it was taken through the car wash. After bringing in multiple times they couldn't fix and said don't take it through that car wash. Recently brought in for a tire rotatation and oil change. Mentioned at drop off that the left front tire was losing tire pressure. After picked up continued to lose tire pressue so obviously tires were not rotated. Then checked the oil and it was black...they did not change the oil either. I immediately went to Lexus and talked with the service manager who was polite and said he would get to the bottom of it and call back the next day. No call back! Tried reaching out a couple times To get the service done that I paid for and he has not returned calls Or email. More
by Not Happy 123
Employees Worked With
Curtis Smith
December 20, 2016
Very bad customer service, and very bad management I leased a 2015 lexus IS250, I have 13,000 miles on it, yesterday I took it to the dealer to check on the tires pressure since it has the tire pressu I leased a 2015 lexus IS250, I have 13,000 miles on it, yesterday I took it to the dealer to check on the tires pressure since it has the tire pressure lights on. To my surprise we found out that the two front tires has bad steel built and need replacement, The service person there told me it will cost me $475 to replace the two tires. I said what happened to the three years warranty, they said it does not not cover tires. Imagine 13,000 miles on the care and we have to replace the tires, what kind of tires they selling us. I requested to speak to the general manager and left him 2 voice mail but no one returned my call. They are very unprofessional and I will never buy any lexus ever. My advice to people who reads this comments is to stay away from this dealer and go somewhere else. You sell you cars and warranty but they do not honor it when you have issues. More
by zaher
Employees Worked With
Finance Manager, service manager
July 29, 2016
REDEEMED - Where's the customer service. BUYERS BEWARE - Here I am, 6 months in trying to get a "three for one" protection claim resolved. Larry Vondra called me late at night back in March BUYERS BEWARE - Here I am, 6 months in trying to get a "three for one" protection claim resolved. Larry Vondra called me late at night back in March and I emailed him the documents he requested on March 8th. Sent a follow up email on March 19th. Left a voicemail on April 7th, April 25th, May 9th, May 25th, June 27th, and I haven't heard back from him at all. I even reached out to corporate and had a case manager involve, but nothing is being resolved. As Murphy's law would state, "all warranties expire until payment of invoice," and yet I still have a valid warranty until 2018. THEY ARE REFUNDING WHAT I PAID FOR THIS 3FOR1 CONTRACT. IT SOUNDS LIKE THIS COMPANY DENIES OTHERS AS WELL. IT TOOK QUITE SOME TIME, BUT THE DEALERSHIP PROVIDED THAT CUSTOMER SERVICE THEY'RE KNOWN FOR, ABOVE & BEYOND. More
by par61
Employees Worked With
Larry Vondra
December 16, 2015
Lexus does house calls! My wife's RX wouldn't start. It's almost 5 years old and needed a new battery. Jeff From Lexus of Omaha came to the house and installed it! Seriously! My wife's RX wouldn't start. It's almost 5 years old and needed a new battery. Jeff From Lexus of Omaha came to the house and installed it! Seriously! She was rolling in 30 minutes from the time she called them. All this for about $25 more than a battery costs at a parts store. Wow! Just another reason she won't even consider anything but a Lexus. More
by Jay Scott
Employees Worked With
Jeff Sagedal
March 09, 2014
Terrible Customer Service Dealership stated replacing Terrible Customer Service Dealership stated replacing said part would cure my vehicle problem. I responded said parts were still under warranty, but D Terrible Customer Service Dealership stated replacing said part would cure my vehicle problem. I responded said parts were still under warranty, but Denso brand not Lexus. Dealership insisted replacing Denso part would cure my vehicle problems (although Denso was still under warranty). Let me also point out, Denso makes many part for Lexus and is even the manufacture of Lexus ECU. I replaced said parts at dealer recommendation, but parts did not solve car problem. I requested my service rep to addressed I replaced warranty parts unnecessarily and should not have to incur complete cost of parts because I only replaced parts at dealer recommendation. Customer service rep stated there was nothing he could do. But wait! It gets worse. I contacted two members at Lexus dealership to address my concern. One person whom was in management, the other was in customer relation. My emails were COMPLETELY IGNORED by BOTH PARTIES. Ignoring a customer that had a concern exacerbates the situation. Due to the poor service I received, I could never recommend this Lexus dealership as they clearly treated me as they could care less about me as a customer spending money at their establishment. More
by frankstewart1237
Employees Worked With
Nick, Brad,Jocelin,Mr.Smith
March 05, 2014
When I first got my Rav4, I was pleased with the salesman that helped us through the process. Within two weeks of having the vehicle, it went in for a minor fix and I couldn't have been any more displeased w that helped us through the process. Within two weeks of having the vehicle, it went in for a minor fix and I couldn't have been any more displeased with the customer service. I had to be to work and the lady (who I cannot remember the name of) looked at me as if she wanted to say "how is that my problem." Luckily, they were able to get me a loaner car for a day so they could repair the minor fix. Not two weeks later, a more serious fix had to be done. Geri e-mailed my mom asking if they had gotten me a loaner car and, after my mom had replied, got nothing in return. Next, they overnighted the part to my address instead of the company that was going to fix is. I called them about it, Alex seemed as if he wanted to work with me in getting a loaner car for their mistake. I get a call back from Ryan stating I was unable to receive a loaner car for the "duration of the process." I asked him why and he was very unhelpful with the response; stating the same thing again. They seemed to not have taken into account the reasons as to why I would need a loaner (work, taking my son to daycare, etc), which made me very displeased. I am seriously thinking of taking my business elsewhere because of the lack of customer service training in the place of business after my vehicle gets fixed. After this, I want nothing to do with a company that does not treat the customer with respect as well as does not understand the customers concerns. Buy a vehicle from here? Yes. Go back for repairs or other concerns? Absolutely not. Very unsatisfied. More
by VernFoos
Employees Worked With
Geri, Alex, Ryan
September 12, 2012
This started out to be a routine service visit and ended with my driving out with a new car. Pat Wallace made the process easy, marshalling whatever help he needed to handle the details in an efficient and with my driving out with a new car. Pat Wallace made the process easy, marshalling whatever help he needed to handle the details in an efficient and timely manner. It seemed like the entire staff pitched in to assure that I was out in minimum time, while still providing the outstanding service that is a hallmark of the dealership. By the way, my "old" car's service was completed on time and the car would have been ready as promised. More
by clexgo
Employees Worked With
Pat Wallace
September 10, 2012
The repair on my RX was diagnosed a few weeks before it went in for the repair. Sept 1st when they did the repair it did not fix the problem. I recieved a call the following week and a loner was brought to went in for the repair. Sept 1st when they did the repair it did not fix the problem. I recieved a call the following week and a loner was brought to my hometown (90miles) for me to use till they properly fixed my RX. The second try they did find what it was and EVERYONE was so pleasant to work with right down to the gentleman who brought my loaner. The day I picked up my lexus when they thought they repaired the SQUEAL the two techs who waited on me just were SICK when my vehicle was started and the squeal was still there, they apologized NUMEROUS times. ALL is good in my "LEXUS WORLD"! THANK you Lexus LOVE LOVE the way I'm treated when I come in for service. More
by skrinne
Employees Worked With
Jessica, Cory, Two others on Sat. Sept. 1 do not rem. names
May 02, 2011
We bought a 2008 Certified Preowned Lexus ES350 and had a problem with noise while driving. We took it in to the service department on April 30, 2011. They advised it was a problem with the tires and they problem with noise while driving. We took it in to the service department on April 30, 2011. They advised it was a problem with the tires and they installed new tires, balanced the tires and aliened the front end all with NO CHARGE to us. The car now rides better and handles better as well as being much more quiet. We are VERY HAPPY with Jim Goll and the service department. Thank You Mike & Teresa Flynn More
by mtflynn
Employees Worked With
Jim Goll & service department
April 23, 2010
We came in to service our leased 2008 Lexus RX400H... We happily left with a new leased 2010 Lexus RZ450H. What a great service deal we received. We dealt with Jim Gall before when leasing 2008 Lexus R happily left with a new leased 2010 Lexus RZ450H. What a great service deal we received. We dealt with Jim Gall before when leasing 2008 Lexus RX400H and we were very happy with him and the service provided at Lexus of Omaha! Thanks, Jim. Thanks, Lexus of Omaha! More
by rzgammon
Employees Worked With
Jim Gall
