Lexus of Orange County

Absolutely amazing car buying experience! I purchased a preowned 2015 Lexus IS from this dealership last Saturday, and it was such a GREAT experience. This is how every car dealership should o I purchased a preowned 2015 Lexus IS from this dealership last Saturday, and it was such a GREAT experience. This is how every car dealership should operate. I happened to purchase on a Saturday when they were all slammed, but I still got stellar service. The dealership closes at 6pm on Saturdays, but due to how busy they were, they stayed until almost 8pm assisting me with my purchase. The minute I arrived Gabriella greeted me and immediately set up a test drive. From past experiences, I was completely dreading having to buy another car. I was initially expecting high pressure sales tactics and a pushy salesperson. However, Gabriella was the EXACT opposite. She was super friendly, honest, very patient, and not at all pushy. After some back and forth, we worked out a deal that felt good to us both, and we were also able to come to an agreement on a small repair to the hood. Due to the small issue with the hood, I had to wait some additional time to pick up the car, but Gabriella kept me up-to-date the entire time via calls and text messages. Even though I had already purchased the car, she continued to provide one-of-a-kind customer service through to the end. Additionally, Scott Litt and William “Woody” Woodward continually checked in with me to see how I was doing thorough the purchase process and made sure any questions I had were addressed. While I was there I also watched Gabrielle, Scott, and Woody handle a situation with a customer, who wasn't sure that he was entirely happy with his purchase, with compassion, understanding, and patience. It was great to see that they treat all their customers so well. Lastly, I want to thank Joe Zaccaria for making the finance portion of the experience completely painless and working with me to get an awesome rate. If you're looking for a new or preowned Lexus, this is the place to buy it as they treat you like family. I'll be recommending this dealership to anyone I know in the market for a new or preowned car! More

Great overall experience Scott Litt and Michael Caifa were very friendly and accommodating in assisting us with our lexus purchase. We were given a great deal and are very hap Scott Litt and Michael Caifa were very friendly and accommodating in assisting us with our lexus purchase. We were given a great deal and are very happy with the overall experience. While going through the paperwork for the new vehicle our existing vehicle was taken in for maintenance on the spot with no appointment. We reccommend Prestige Lexus of Middletown for anyone considering a Lexus! More

Great experience, highly recommended Gabriella Caltabellotta was my salesperson, she was great. Patient, understanding, happy to help any way she could. Woody pitched in as well. Joe Zacc Gabriella Caltabellotta was my salesperson, she was great. Patient, understanding, happy to help any way she could. Woody pitched in as well. Joe Zaccaria handled the financials and got me a great rate. Love the car, would absolutely recommend the dealership. More

We've just experienced amazing !! After having ordered a new NX200T for my wife, yesterday we took delivery of our two vehicles. From the second you walk in the door you feel special a After having ordered a new NX200T for my wife, yesterday we took delivery of our two vehicles. From the second you walk in the door you feel special and more importantly you feel like "friends or even family". We were initially greeted by "Woody" (GM) and Scott Litt (Sales Manager). Two gentlemen who 'go out of their way' to make your visit "special". We met with Joe Zaccaria (Business Manager) who no matter what scenario you throw at him, he comes up with the answer, his main focus is "what's best for you". He gave us great advice and we truly appreciate his time and knowledge. Gabriella showed us the vehicles. I have worked with her previously and her customer care is second to none. There was a slight issue during the delivery process ( no fault of the dealer) and "Woody" who had left, even came back to make sure we were happy. Their greatest priority is that you leave "happy and with a smile on your face". This is a phrase I heard many times. All the staff I worked with went above and beyond, this makes the joy of buying a Lexus vehicle or vehicles all the more special. More

Personable and kind This dealership is very fair, patient along with compassionate and reasonable. They went out of their way to accommodate me while I had to purchase my This dealership is very fair, patient along with compassionate and reasonable. They went out of their way to accommodate me while I had to purchase my vehicle. More

Excellent knowledge and better service We shopped all over including NJ for a luxury crossover SUV. Prestige Lexus of Middletown was far and above the best group of people. They were more t We shopped all over including NJ for a luxury crossover SUV. Prestige Lexus of Middletown was far and above the best group of people. They were more than fair on price. Mike, our salesman, was extremely knowledgeable and knew the other models so we could compare them in the showroom. Scott, the sales manager, helped navigate us through the best way to structure the purchase. We threw him a curve at the end and he handled it like a pro. Mike, Scott, and Woody the general manager, were all extremely friendly and genuine. I would highly recommend this dealership to anyone who would like to get a great product and be treated well. More

Fantastic and the most personable customer service I went to Prestige Lexus of Middletown for the first time in search of a beautiful birthday gift for myself. When i walked in i met Gabriella Rizzuti I went to Prestige Lexus of Middletown for the first time in search of a beautiful birthday gift for myself. When i walked in i met Gabriella Rizzuti who sat with me and went over all my options and worked with me until i found the car that won my heart. Gabriella was absolutely amazing and so personable i felt that i made a friend along the way she knew what i was looking for and made sure i received just that. Along with Gabriella Scott Litt the Sales Manager was absolutely amazing in making the deal work until it best suited me. I had a great experience at this dealership as the entire staff was so friendly and welcoming. I highly recommend this dealership to anyone seeking their Lexus as its evident they truly care for their customers. Thank you all for an amazing experience and a beautiful car!!! More

Excellent Service Department! Joe Scalo was our service adviser for the past 10 years at Prestige Lexus, Paramus. Joe is second to none and we are thrilled that he is the Service M Joe Scalo was our service adviser for the past 10 years at Prestige Lexus, Paramus. Joe is second to none and we are thrilled that he is the Service Manager at this location. We just had our RX330 serviced at Prestige Lexus in Middletown and were extremely happy from start to finish with the excellent service received at this dealership. We will be buying a new Lexus in the near future and will absolutely come to Prestige Lexus in Middletown and continue our relationship with Joe Scalo and his excellent service department. More

service excellence I have had the pleasure of working with Joe Scalo for both our maintenance and repairs for 6 years. My wife and I have have always felt treated like I have had the pleasure of working with Joe Scalo for both our maintenance and repairs for 6 years. My wife and I have have always felt treated like family. Joe, and his very capable team, have always proved honest and quality service and value for our cars and trucks. Problems are fixed promptly, without overcharges, and we have never had a problem or complaint. I would highly recommend purchasing, leasing or service, from their dealership. More

Maintenance Service Joe Scalo the dealership service manager went above and beyond to insure my maintenance service for my 470GX was done to perfection and on time. I rec Joe Scalo the dealership service manager went above and beyond to insure my maintenance service for my 470GX was done to perfection and on time. I received a loaner car and excellent service. I would highly recommend the dealership and the service department is in great hands with Joe at the helm. More