Lexus of Orlando

Exceptional Sales Experience Best sales experience that we have ever received. Ricardo went above and beyond. My wife was uncertain about what vehicle to go with but he was very p Best sales experience that we have ever received. Ricardo went above and beyond. My wife was uncertain about what vehicle to go with but he was very patient and showed us various options for us to look at. He was very knowledgeable and honest on what would best suit our needs. More

Excellent product show person. he went above and beyond to Excellent show person at Lexus dealership. showed all features of the car. Explain the car well to us. Very helpful. Great guy!!! Great cup cakes Excellent show person at Lexus dealership. showed all features of the car. Explain the car well to us. Very helpful. Great guy!!! Great cup cakes hw went above and beyond More

Review of Back Office Only - Sales and Finance are Great I previously submitted a very positive review based right after the purchase of a vehicle for my daughter in May 2019. This review is for the back off I previously submitted a very positive review based right after the purchase of a vehicle for my daughter in May 2019. This review is for the back office / tag / title department of Lexus of Orlando. We purchased a car on May 31, 2019 and the sales and finance staff were great. The back office department that handles tag and transfers are completely incompetent. It has been 79 days and they still have not handled the transfer of tags with my DMV in South Carolina. Here is a recap of events: 1) We were initially told it would take 30 days to process the tag transfer. 2) We were then told it would take 45 days since it was out of state. 3) Mid-July we contacted Lexus of Orlando and my daughter had to go back to the dealership to get a paper tag that expired 7/31.. 4) I contacted my DMV on 8/8 and were advised that Lexus still had not transferred the title. At this point my daughter was driving on expired paper tag. 5) On 8/8 I escalated to Levi Snyder who advised a third party handles transfer of tags for Lexus of Orlando. He promised he would escalate and get this resolved but in the interim, my daughter had to go back (again) to get a paper tag. 6) Meanwhile, my county has issued a personal property tax notice for the tag that is still technically associated with a car I TRADED IN 3 MONTHS AGO. I will have to spend more time to clean this up with my county. 7) It is August 20 and THEY STILL HAVE NOT RESOLVED IT WITH MY DMV. The level of incompetence by the back office at this dealership is astounding. Their sales department earned a customer for life, and their back office has now cost them any future business which is disappointing. More

Greatttt! From the very begin to the end the experience was excellent. The customer service was great. WoodJerry was very knowledgeable and he made sure we unde From the very begin to the end the experience was excellent. The customer service was great. WoodJerry was very knowledgeable and he made sure we understood everything he explained to us about the car. Thank you for that WoodJerry :) Same with the financing department. Thank you again to the group that helped us for making this deal happen for our niece :). More

Relaxed and Informative We greatly appreciated Mei in her customer service and EXCELLENT product knowledge! Mei was VERY personable and listened to what we were looking for. We greatly appreciated Mei in her customer service and EXCELLENT product knowledge! Mei was VERY personable and listened to what we were looking for. Mei went above and beyond in finding us the right vehicle and always kept us updated! More

Excellent The entire experience was excellent. Gigi’s knowledge of the product and features was way above my past experiences which have also always been great The entire experience was excellent. Gigi’s knowledge of the product and features was way above my past experiences which have also always been great but she was really great. Gary is awesome, I have dealt with him many times and Brian is always professional and very pleasant. I did visit other dealerships before purchasing and this experience is head and shoulders above ALL the others. I can’t say enough about Gigi, she was truly fantastic!!! More

INCREDIBLE Buying Experience All I can say is WOW! I work in the customer service industry so I usually critique pretty hard when I am spending money. I was sincerely blown aw All I can say is WOW! I work in the customer service industry so I usually critique pretty hard when I am spending money. I was sincerely blown away by how I was treated from the very first phone call. I am in Atlanta and called to inquire about a car late one evening. They gave me every bit of information I needed without being pushy or not showing interest with me being out of state. I booked a plane ticket to fly down the next morning at the last minute and Brandon and Will did great at setting all this up and making it easy on me. I was picked up at the airport on time by Surendra who was extremely professional and knowledgeable. Once arriving at the dealership I was in and out in 30 minutes. Everything was prepared and ready for a smooth and easy buying process. Franklin the finance manager was also extremely professional. They detailed the car inside and out and walked me through every detail. I have bought a lot of cars and I have never been given a better experience. I will absolutely continue to fly down and buy any other cars I need in the future from these guys. Hats off to them. In this day and age being treated like this is such a rare thing that i has to share. A huge thank you! More

Very professional people. Very professional staff . I had a great experience at this dealership martial kartal was sales manager who helped us . He made sure that we got good d Very professional staff . I had a great experience at this dealership martial kartal was sales manager who helped us . He made sure that we got good deal and happy with the purchase. More

They find all alternatives to work with you Luis Lopez is a great representative from Service., very profesional. He talked with one of the best mechanics in the dealership to work on my car. Wi Luis Lopez is a great representative from Service., very profesional. He talked with one of the best mechanics in the dealership to work on my car. Will highly recommend him. More

Excellent Experience Sylvester was very help full. My wife and I came in and was not sure as to what direction we wanted to take in purchasing our car but Sylvester was v Sylvester was very help full. My wife and I came in and was not sure as to what direction we wanted to take in purchasing our car but Sylvester was very kind, thoughtful, patient and helpful. I have told all my friends and family about Lexus of Orlando and Sylvester. Thanks Again! More