Lexus of Orlando

Fantastic Customer Experience! I was in town for one day to look for a pre-owned car for my daughter and visited 5 dealerships in the Orlando area before stopping into Lexus of Orla I was in town for one day to look for a pre-owned car for my daughter and visited 5 dealerships in the Orlando area before stopping into Lexus of Orlando. Lexus of Orlando was far and away the best based on the product quality and availability, the customer experience, and pricing. Sales Experience: I worked with Luis Becerra, Tia Siso, and Gary Gordon. Each were outstanding and very patient as we worked through our decision-making process. Luis took his time with us and answered all of our questions and was very professional. Tia an Gary worked with us on the pricing and trade value of our trade-in. I am someone who does my research thoroughly before settling on a car purchase and Lexus of Orlando was excellent in the pricing of their vehicle. As a matter of fact, they provided a comparison on the same vehicle type/mileage at other locations within a 100 mile radius to show. They readily showed the work they had to do on the car when they took it in (which wasn't much, indicating a very discerning eye from the Used Car Manager). This team worked with me and I truly felt they were looking out for my interests throughout the process. Finance Experience: Brian Hendricks was very professional and we worked through the paperwork in a very efficient manner. Despite living out of state, I will visit Lexus of Orlando first when it is time to purchase my next vehicle and I encourage you to do the same. You will not be disappointed. Dealer Comparison: As I mentioned, I visited 5 dealerships prior to Lexus of Orlando. I gave Lexus of Orlando 5 stars for all parts of the transaction without hesitation. Here is my rating for the other 5 for comparison: Coggins Honda; 3 stars Star Mazda: 1 star Central Florida Toyota: 1 star Toyota of Orlando: 1 star East Kia - 1 star More

Excellent buying experience!!! Tia Siso, Justin McCall and Brian Hendricks are the most professional, courteous, and friendly Auto Sales Associates that I have ever met. They took c Tia Siso, Justin McCall and Brian Hendricks are the most professional, courteous, and friendly Auto Sales Associates that I have ever met. They took care of my wants and needs before, during, and after the entire buying process. Will definitely recommend them and Lexus of Orlando to everyone. Rafi Suarez. More

professionalism, every step of the way Was cordially met as I entered the beautiful, immaculate building. Every need was met as the process of leasng advanced. Tia , Justin, and Brian wer Was cordially met as I entered the beautiful, immaculate building. Every need was met as the process of leasng advanced. Tia , Justin, and Brian were most gracious and patient as they assisted me in choosing one of three options. Everything was explained in detail, then shown. I've purchased/leased several Lexus' over the years, but never had such a pleasant experience when purchasing/leasing a vehicle.......truly an exceptional team. Thank you Justin, Tia, and Brian Priscilla Reams More

LX shopper Great group of professionals. No high pressure , Just get er done attitude!! Very pleasant experience! They all worked well together as a team to get Great group of professionals. No high pressure , Just get er done attitude!! Very pleasant experience! They all worked well together as a team to get the deal done from beginning to end ! Dr Michael Ponte More

Bought the car of my dreams I have been looking at SC430s for over a year. I have never seen one offered by a Lexus dealer. (They stopped making them in 2010). Lexus of Orlando h I have been looking at SC430s for over a year. I have never seen one offered by a Lexus dealer. (They stopped making them in 2010). Lexus of Orlando had a 2004 for sale and I grabbed it up. Brian, in sales, was terrific. He was tops for his knowledge during the test drive, and the sales process. My only concern is that there was absolutely no warranty. Once I left the lot it was mine with no recourse. I have to trust that Lexus of Orlando wouldn't sell an older car like that if they didn't believe it was in "Lexus quality" condition. More

Steve is awesome Steve has been exclusively my advisor for almost 6 years and he has always treated me very well. He is always responsive to my emails and calls me ba Steve has been exclusively my advisor for almost 6 years and he has always treated me very well. He is always responsive to my emails and calls me back if he is busy. He knows how to treat customers and finds solutions to problems the best he can. Lexus Orlando is lucky to have him. Thank you. More

Great great great great job EMPLOYEE RATING "Steve is awesome" - Firefly80 Steve has been exclusively my advisor for almost 5 years and he has always treated me with kindness . EMPLOYEE RATING "Steve is awesome" - Firefly80 Steve has been exclusively my advisor for almost 5 years and he has always treated me with kindness . He is always responsive to my call or voicemail if it’s busy I get call back as soon that his fee , He knows how to treat customers and finds solutions to each problems alway doing his best to making leave happy he use to be my service advisor from the winter park location when he move to the Orlando location I didn’t happy at all at the end I had to follow him to the Orlando location . Lexus of Orlando from the bottom of my heart you are lucky to have Steven there he is great More

A great buying experience, Tia and Ari were very accommodating in making the deal happen. Ari picked us up from the car rental company in Orlando and drove us to the dealership. Tia and Ari were very accommodating in making the deal happen. Ari picked us up from the car rental company in Orlando and drove us to the dealership. This is SERVICE! Thank you all! More

Help above and beyond what was expected. Your employees went above and their duties. I accidentally left an envelope under the sun visor of the car I traded in. It was already at the auction, Your employees went above and their duties. I accidentally left an envelope under the sun visor of the car I traded in. It was already at the auction, yet they made the effort to locate it and dispose of it. Everyone I came in contact with at your dealership was polite and helpful. Unfortunately I can not recall their names. More