Lexus of Oxnard

STAY AWAY FROM THESE INCOMPETENT MORONS. I purchased a car from these idiots on 4/16/24. I came back that day and realized that the dealer salesman had mounted the incorrect plates and pl I purchased a car from these idiots on 4/16/24. I came back that day and realized that the dealer salesman had mounted the incorrect plates and placed the wrong registration of another individual and car inside my dashboard. I emailed and called them the next day to have the issue resolved. Fortunately, they realized their mistake and had the proper temporary plates and registration delivered to me the following business day. As if that is not enough, I have still not received my registration and permanent plates yet from the DMV. On 5/16/24 (exactly 1 month) from the date of purchase of the vehicle, i got a call from one of the staff members named Phuong Pham. Turns out, the dealer did not take proper documentation/pictures of the emission label, VIN number and everything else needed to submit to the DMV. Guess what? These morons asked me to send them everything which I DID. I was told then that they had submitted everything to the DMV on 5/22/24 and that it should take 2-3 weeks to receive my permanent plates. STILL NOTHING! I have bought over 4 cars in the last 2 years and never once had to deal with such incompetent losers in which the customer has to chase them around and do their work for them. I will wait another 2 weeks patiently and pursue legal action if necessary to rectify this matter. More

Purchased on 4/09/24 Sales staff very good and professional. Communication might have been a little better bit was ok. Finance manager very poor. Lawrence. Cold and arrogant. Was ready to l professional. Communication might have been a little better bit was ok. Finance manager very poor. Lawrence. Cold and arrogant. Was ready to leave and cancel do to his overall deportment and treatment during the finance process. Strongly recommend do not conduct business at this entity. More

Ray and Carlos were both extremely helpful. Ray went out of his way to give me a ride to the dealership and provided towing. Paperwork was fast, and the upcharges were within reason - ultimatel Ray went out of his way to give me a ride to the dealership and provided towing. Paperwork was fast, and the upcharges were within reason - ultimately they are selling peace of mind for ownership so whether or not you want it is up to you. More

I really enjoyed the service provided by Lexus of Oxnard and Kevin Tapia. The pre-owned car that I purchased was in excellent condition and a perfect fit for my needs. Also, the overall experience was smo and Kevin Tapia. The pre-owned car that I purchased was in excellent condition and a perfect fit for my needs. Also, the overall experience was smooth and seamless. Definitely consider them for your next purchase. More

I purchased a 2022 Lexus Hybrid. Carlos was awesome going over the coverage of the car. I wanted to protect my investment and purchase the extended warranty’s. This gave me peace Carlos was awesome going over the coverage of the car. I wanted to protect my investment and purchase the extended warranty’s. This gave me peace of mind. Carlos your the best and thank you for all your kindness. Happy customer Tony Amaro Rating for Carlos AAAAA+++ More

Horrible. They try and scam you out of an extra 4K for a paint protection and GPS package on top of their inflated price. Carmax is better, and that's saying a They try and scam you out of an extra 4K for a paint protection and GPS package on top of their inflated price. Carmax is better, and that's saying a lot. More

I have just made my permanent move to Ventura. I have been a Lexus Owner for 30 plus years. I have contacted Oxnard Lexus on 3 or 4 occasions since I have lived here and have been pleasantly s I have been a Lexus Owner for 30 plus years. I have contacted Oxnard Lexus on 3 or 4 occasions since I have lived here and have been pleasantly surprised as to the high level of customer service and the treatment of your customers as guests. My previous dealer was in Palm Springs CA and I also have had the upmost positive comments about them. Lexus is a very customer orientated business and treat their value customer base extremely well. As Customer/Guests we appreciate it. You are now my Lexus Location that I will exclusively trade with. Thank you I have 2 employee compliments that I am going to complete below. Charles DiCandilo 760 861 2049 PETER HERNANDEZ AND ANGELO HU WERE BOTH EXTREMELY KNOWLEDGABLE AND PROFESSIONAL, FRIENDLY EMPLOYEES. I WAS NEW TO THE AREA AND THEY EXPLAINED ALL THE TECHNOLOGY IN MY NEW 2022 HP 350. AS YOU KNOW IT IS A REAL CONTRAST FROM PREVIOUS YEARS. THEY WERE EXCELLENT, PATIENT, AND COMFORTIING. I AM NEW TO THE AREA AND THEY MADE ME FEEL WELCOME AND THAT I WAS IMPORTANT. THEY LISTENED TO MY CONCERNS AND PROBLEMS I WAS HAVING AND DID NOT THROW INFORMATION OVERLOAS. THEY ENCOURAGED ME TO COME BACK ANYTIME IT IS CONVENIENT AND THEY WOULD HELP ME AGAIN. THEY OFFERED THEIR CUSTOMER TECHNOLOGY SERVICE TO ME. BECAUSE OF ANGELO AND PETER, YOU HAVE A HAPPY DEVOTED CUSTOMER TO YOUR LEXUS FAMILY. THANK YOU VERY MUCH. ATTENTION TO: BEN ARIZ GENERAL MANAGER More

I reached out to Lexus of Oxnard via internet. I provided my phone and email. The dealership proceeded to have 2 sales associates call me right away. I had a variety of questions about a car I saw I provided my phone and email. The dealership proceeded to have 2 sales associates call me right away. I had a variety of questions about a car I saw online I wanted to know more about pricing. I wanted to ask them via email so I don't forget. I sent an email out.... The dealership asked via email that I come and check the car out and they can go over numbers. Before I go down I said I had a few questions, most regarding pricing and financing. I lived far from the dealership. The dealership never contacted me back. I texted another sales associate saying I have not had my questions responded. The 2nd associate never replied back either. Needless to say they're to busy or didn't like my questions about pricing and thus ignored me. More

Bad faith negotiation tactics, trying to pass demo as new car and reneging on agreed upon price car and reneging on agreed upon price More