Lexus of Oxnard

Great service! Lexus customer for over 15 years. Staff is very helpful and knowledgeable. Always updated on service Lexus customer for over 15 years. Staff is very helpful and knowledgeable. Always updated on service More

I recently purchased a 2024 RX350h from your dealership on Monday, June 23, 2025, and I wanted to share some feedback about my experience. First and foremost, I want to commend Angelo, my sales represen on Monday, June 23, 2025, and I wanted to share some feedback about my experience. First and foremost, I want to commend Angelo, my sales representative, for his outstanding professionalism and customer service. He was attentive, respectful, and made the purchasing process smooth and pleasant. Additionally, Lawrence, who assisted me when I returned with my check, was also extremely professional and courteous. Both individuals were instrumental in ensuring I completed the purchase and felt valued as a customer. However, I must express my disappointment with the experience I had with the finance representative I initially worked with. When I stepped outside to speak with my bank regarding a loan, the finance rep repeatedly came out to rush me, stating he was trying to leave. It was frustrating and disruptive, especially during an important financial conversation. Angelo kindly apologized for the interruptions and encouraged me to take my time, which I greatly appreciated. When I returned to complete the paperwork, the finance process felt chaotic and unprofessional. The representative struggled to clearly explain the documents, switched frequently between Spanish (which I do not speak), and appeared visibly drowsy and his eyes were rolling back as if he were falling asleep. The uncomfortable atmosphere caused my wife to leave the room, and the whole process dragged on much longer than necessary. To make matters worse, when I came back days later to submit the check, Lawrence discovered that the paperwork had not been completed correctly, requiring me to sign and initial additional documents. I also realized I was not provided with a complete copy of all the documents I signed, which was quite surprising given the dealership’s otherwise strong reputation. While I am truly pleased with the vehicle itself and extremely grateful to Angelo and Lawrence for their support, the overall experience was disappointing. I had high expectations based on Lexus of Oxnard’s reputation, and while parts of the experience lived up to that standard, the finance process did not. More

The service advisor demonstrated exceptional customer service skills, being extremely helpful and accommodating throughout our interaction. service skills, being extremely helpful and accommodating throughout our interaction. More

Lainie was wonderful! Extremely honest and that’s really what matters. She was on my side during the negotiations to ensure I was happy with my purchase. I am not local to Extremely honest and that’s really what matters. She was on my side during the negotiations to ensure I was happy with my purchase. I am not local to Oxnard and she made the process easy over the phone to get everything done. The type of car I purchased is a little harder to find but lainie made it possible! More

Marten and Phuong are our go to and trusted sources for services. Sir Martin has moved on to Santa Barbara so glad the Honorable Phuong is here. Nice to be able to get timely service. Sales service is on t services. Sir Martin has moved on to Santa Barbara so glad the Honorable Phuong is here. Nice to be able to get timely service. Sales service is on the other hand not as friendly. Had issues with our last purchase but was able to resolve it with Lexus of North America’s help. Wishing Lexus of OXNARD continued success. More

Phuong Pham, service technician, was excellent. During a routine maintenance service a major problem was noted that had to be fixed. Fortunately it was an item under warranty. He arranged a courtes During a routine maintenance service a major problem was noted that had to be fixed. Fortunately it was an item under warranty. He arranged a courtesy vehicle for us, and ensured the work was completed within the time frame quoted to us. More

Our service rep was very kind and very helpful. He was professional and explained everything in detail. He was professional and explained everything in detail. More

I was able to get the help I needed and excellent customer service to get the vehicle I was looking for. customer service to get the vehicle I was looking for. More

Paresh Ruparelia was kind and patient. He took the time to help me and explain to me all the questions I had for him that day. Service was above and beyond. He took the time to help me and explain to me all the questions I had for him that day. Service was above and beyond. More

Very personable and great service. I will definitely be going back to the Oxnard dealership I will definitely be going back to the Oxnard dealership More