Lexus of Palm Beach

Upon purchasing my Lexus new in 2006, my first experience was not only enjoyable but also an experience unlike any other dealership of which I had purchased a vehicle. The entire staff at LEXUS OF PALM BEACH was not only enjoyable but also an experience unlike any other dealership of which I had purchased a vehicle. The entire staff at LEXUS OF PALM BEACH was always very helpful and knowledgeable. My service adviser, BILL POWERS, has always been overly helpful in his tasks to serve my needs as a customer. I would recommend this dealership 110% to anyone in the market for a new LEXUS. These guys blow JM LEXUS and LEXUS of PEMBROKE out of the water. More

I brought my vehicle in for the first service and was greater in their drive by the valets. They asked for my name and then brought my advisor right out to me at the car. We went over a few questions I h greater in their drive by the valets. They asked for my name and then brought my advisor right out to me at the car. We went over a few questions I had about my car, and then went into his office for the paperwork. Very quick and professional. The advisor told me about some of the features they had available in the dealer and I took advantage of the computers they have for you to use. I was able to actually work and make phone calls while my car was being serviced, great feature, no time lost from working. When my car was dne the same advisor reviewed my invoice which was nice and walked me to my car. I've never had service like this before, I think I will be staying with Lexus for a long time. More

Mr. Baldwin was extremely helpful when I came to the service center. I had a flat tire and I had no idea how to fix it, and when someone came to help me fix it, the cap for the rim broke. Upon arriving service center. I had a flat tire and I had no idea how to fix it, and when someone came to help me fix it, the cap for the rim broke. Upon arriving at the service center I was immediately approached by a service man and he showed me to Mr. Baldwin upon my request. Mr. Baldwin attentively listened as I explained the situation to him and he immediately called a Lexus Roadside Assistance vehicle to my car waiting a few blocks away. When I came back my vehicle, the Roadside Assistance car was waiting for me and he plugged the hole in my tire and made it safe for me to drive to the dealership to get my car appropriately fixed. I was told it would take only an hour, which it did and when I received my vehicle it was washed and the spare tire was put on. Mr. Baldwin also told me that the service men checked the fluids and functionality of my car. Overall I had a wonderful experience for being in such a stressful situation. More

I've been to many Lexus dealerships for service. Lexus of Palm Beach has by far the best service representatives I've ever met. Bill had Javier come out to my home to replace my battery for me today. Both we Palm Beach has by far the best service representatives I've ever met. Bill had Javier come out to my home to replace my battery for me today. Both went above and beyond. I will always stay with this dealership for all of my auto needs and hopefully always get these two employees. More

Just entering the PB Lexus dealer the receptionist was friendly--I was told by JM Lexus of Margate, that there would be a one or two month wait for a red ES350 2011 Lexus-- When I met my charming sales pe friendly--I was told by JM Lexus of Margate, that there would be a one or two month wait for a red ES350 2011 Lexus-- When I met my charming sales person, Anne Lopatin, she amazed me by saying that she would try to find it--Their price was originally sent to me on line, and it was a lot better than JM's original price-- Within 6 hours after my visit to PB Lexus, Anne called me to tell me she had found the car for me--I have gone for coaching on my Nav system and each time, Anne has been very generous with her time and very patient-- My experience at PB Lexus was wonderful-- Everyone I had dealings with was polite and caring--What a contrast between PB Lexus and JM Lexus-- I am ever so greatful that things turned out this way in the end More

I recently purchased my second new IS250 in 2 years from Lexus of Palm Beach. My first purchase was seamless and they really went the extra mile to make sure I was completely happy and comfortable, which I Lexus of Palm Beach. My first purchase was seamless and they really went the extra mile to make sure I was completely happy and comfortable, which I had never experienced before when buying a car before. I'm so used to being pressured and pushed around, or just the opposite, ignored....sometimes I still attribute it to me being a woman, but who knows. What I do know is that this dealership couldn't be more different than that and my sales associate Suzanne was so sweet and knowledgable. When I returned for my most recent purchase it was just as easy and I felt just as cared for as my first time around...I love the consistent treatment! I dealt with familiar faces, which is always nice. I was worried I wouldn't be able to trade in my lease early and get in a 2011 (I drive so many miles), but somehow between the nice guy who looked at my trade (Donny), and Cliff Beverly, the manager who helped me, they were confident they could help me and get the numbers to work, and they did! I love my new car! I have also serviced my vehicle for basic maintenance and stop in for car washes now and then (I love that perk, and they always do a fabulous job!), and everyone I've encountered in the service department have been very kind and done great work, so I don't agree with the negative reviews below. Had I read all the reviews before my first purchase here, I may have been swayed and not given this dealersip a chance, which would have been a bad decision on my part. I'm happy I didn't and was able to experience for myself how helpful, friendly, and caring the staff are....I am a customer for life! I would highly recommend this dealership for sales and service. More

I was very reluctant to get the needed work, a design recall, done at this location after reading all the negativity in many of the reviews of this dealership. I was pleasantly surprised to be met with recall, done at this location after reading all the negativity in many of the reviews of this dealership. I was pleasantly surprised to be met with friendliness, cordiality and care. Mr. Athar was professional, quick, pleasant, thorough and kept on top of the repair being done. The red flag(s) went up when I learned they were going to do a full inspection of the vehicle. I thought I was going to be subjected to a high-pressure hustle for extra work at high dealership prices. That did not happen! The client waiting room is luxurious, kept immaculately clean with ample (leather chairs) seating and TVs for viewing. There are complimentary snacks (bagels, cream cheese, danish) available as well as endless coffee and bottled water - nothing less than what one would expect from Lexus. The needed repair/upgrade was accomplsihed at a bit longer than the quoted time but I didn't mind given the amenities of the facility I was waiting in. I looked in at the service area, it was well lit and well ventilated; it may be the cleanest repair facility I have ever seen! The repair technicians, they were not the usual dirt under the fingernails "greese xxxxxxx" I have come to expect, they appeared to be professionals - I was very pleased. Another nice feature was that when all work was completed the car was vacuumed and washed - a really nice touch. I have no hesitancy in recommending this dealership. More

I went back yesterday with my wife to buy our FOURTH Lexus vehicle, third RX 350 for my wife, and we have always been very please with the friendliness and welcoming attitude of everyone, to the great a Lexus vehicle, third RX 350 for my wife, and we have always been very please with the friendliness and welcoming attitude of everyone, to the great advise provided by Ms. Lopatil, to the GREAT SERVICE second to none we receive from Mr. Powers when we come for service, which is at the same time very affordable. They've treated us with respect and with attention to our needs, while allowing us to get relaxed for few minutes in the waiting area while they service our vehicles either watching the news, sports or just getting a massage in the back chairs. More

Suzanne is great to deal with. I bought a used LS460 online. She promptly answered all emails, both before and after the sale, and returned all calls. Everything she said was honest, professional, and t online. She promptly answered all emails, both before and after the sale, and returned all calls. Everything she said was honest, professional, and true. She has intregity and you can trust what she says. The price was competitive, about $1500 above the auction resellers like Texas Direct, but you get the 100000 mile or 3 year certified warranty which makes the extra cost worth it. The only concerns I have, which have nothing to do with Suzanne, relate to a loose driver side exterior mirror, the permanent car tag which has not arrived after 8 weeks, and a $495 appearance package that was represented to repair or repaint future environmental paint damage. I purchased the appearance package because I had environmental paint damage on a previous Lexus which can only be repaired by repainting. After reading the contract I find that repainting is true for new cars but they are not obligated to repaint environmental paint damage on cars purchased used. I would not have purchased the appearance package had I known that future environmental paint damage to the LS460 that required repainting would not be covered by repainting. More

I no longer take my 2007 RX 350 to Lexus of Palm Beach for service. They insist you have a specific service advisor to check you in and facilitate your service. If the advisor you are scheduled with is for service. They insist you have a specific service advisor to check you in and facilitate your service. If the advisor you are scheduled with is busy, you just have to cool your heels, no one else can check you in. I waited 45 minutes in the lounge just to be checked in. After 30 minutes I inquired why the long wait, and they said my advisor was doing a test drive or some excuse. Then after the "check in" they begin your service. I don't care if I have a dedicated advisor just for me, just give me the next advisor available. People just want to get in and out on their way. I also find their prices to be outrageous for service. My family in Dallas who go to Sewell Lexus pay far less for the same services. I now get my car serviced at Toyota for a fraction of the price. More