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Lexus of Palm Beach
West Palm Beach, FL
1,773 Reviews
Lexus of Palm Beach is the premier destination for new Lexus vehicles, used cars for sale, and Lexus service in the Palm Beach area. Our West Palm Beach showroom features one of the largest inventories of new Lexus vehicles around, as well having a large selection of used cars, trucks, and SUVs for sale. And if you can't find that perfect new or used Lexus, we'll buy your car, purchase necessary! Check out our website today, then visit our showroom in West Palm Beach for a test drive.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,773 reviews
August 02, 2021
Palm Beach Lexus never disappoints. The Service was prompt and efficient.. Every question or concern I had with the car was addressed and immediately corrected . prompt and efficient.. Every question or concern I had with the car was addressed and immediately corrected . More
by chatch1004
Employees Worked With
Don't remember his name.
August 02, 2021
Have done business with them since 2001. Always responsive! Bill Powers is the best service writer in the biz! Always supportive and knowledgeable!! Real pleasure! responsive! Bill Powers is the best service writer in the biz! Always supportive and knowledgeable!! Real pleasure! More
by usclegend
Employees Worked With
Bobby Amra
August 02, 2021
I think the quality of the service is very high but I do think your prices are too high. Why charge for topping up windshield cleaner, it is penny pinching. think your prices are too high. Why charge for topping up windshield cleaner, it is penny pinching. More
by Tmcdon5934
Employees Worked With
Tim piggee
July 31, 2021
My experience was amazing from beginning to end. In particular, Ash Glover, took care of every detail with expertise, consideration of my needs and ease. particular, Ash Glover, took care of every detail with expertise, consideration of my needs and ease. More
by Cynthia
Employees Worked With
Ash Glover
July 29, 2021
This Lexus dealership presents an outstanding physical facility replete with all amenities of administration, sales and service. Bill, Assistant Service Manager, provided me with positive and financial facility replete with all amenities of administration, sales and service. Bill, Assistant Service Manager, provided me with positive and financial maintenance advice for my 2011 ES-350 with 170,000 miles enabling me to gain a few additional years of great car life in a great Lexus car. His thoughtfulness and courtesy are greatly appreciated. I will definitely return for continued car servicing. Thank You and with SMILES. Don. More
by sunray6
Employees Worked With
Bill Power - Service. Five (5) STAR
July 27, 2021
Prompt, friendly service. All employees are willing to help and assist. For example, I ask a sales associate who was not my own to show me something on my new vehicle and he gladly showed me the feature help and assist. For example, I ask a sales associate who was not my own to show me something on my new vehicle and he gladly showed me the feature. I highly recommend this dealership. More
by K.
Employees Worked With
Oliver Grant
July 26, 2021
Very knowledgeable and friendly personnel.Clean and neat Very knowledgeable and friendly personnel. Clean and neat building in and out. The walk was to long from waiting area to restrooms especially if a p Very knowledgeable and friendly personnel. Clean and neat building in and out. The walk was to long from waiting area to restrooms especially if a person has an injury. More
by loretconte
Employees Worked With
Scott
July 25, 2021
This is my experience visiting Lexus of Palm Beach dealership on 7/23/2021. I found a 2018 Lexus RX 350 AWD with low miles on the cars.com website. I liked the vehicle and immediately contacted the de dealership on 7/23/2021. I found a 2018 Lexus RX 350 AWD with low miles on the cars.com website. I liked the vehicle and immediately contacted the dealership on the same day. The salesperson assigned to me was Daniel Pasqualetto, who confirmed that the car was available for purchase. I made an appointment with him on the same day and a few hours later I was at the dealership. Since I live in Miami Dade and the dealership is in Palm Beach County, it took me almost 2 hours to get there. At the dealership, I met with Daniel Pasqualetto and his immediate supervisor Susan. I was shown the car almost immediately and test drove it. I liked the car and told the salesperson that I wanted to buy it. He went to his supervisor, informed her, and brought me a breakdown price list for the car. He also started the process of appraising my old car that I was going to use as a trade-in. While I was waiting for the appraisal to be completed, about 30 min after we started the sales transaction, Daniel suddenly informed me that the vehicle I thought I was buying was no longer available for purchase. I have no idea what actually transpired at the dealership on 7/23/2021 and why the car I was in the process of buying was no longer available. The possible explanations range from: a) completely incompetent sales team at Lexus dealership to b) some sort of scam being practiced there. In the end, I wasted about 5 hours of my time driving back and forth only to find out that the car was not available for purchase. Nobody apologized to me for the fiasco at the dealership on 7/23/2021. I did however receive a call from Susan the next day apologizing for this fiasco. I suspect this apology had to do with me calling a dealership and asking for the names of General Manager and Sales Team manager. I found this experience appalling and not what anybody can and should expect at a publicly traded company like AutoNation. These types of things sometimes happen at 3rd rate used car lots and not at premier dealerships that cater to affluent clientele. I strongly advise to stay away from the Lexus of Palm Beach as you likely to encounter either incompetent salesperson, who is not responsible for any false information or worse - crooks that running some scams, you may become part of. More
by Lschwartz50
Employees Worked With
Daniel Pasqualetto, Susan
July 23, 2021
Excellent service. Everything was done as per my conversation with my service manager. The car feels great. I would highly recommend Lexus Palm Beach and Brian Kobus. conversation with my service manager. The car feels great. I would highly recommend Lexus Palm Beach and Brian Kobus. More
by mslibrot
Employees Worked With
Brian Kobus
July 23, 2021
Courteous Efficient Prompt CleanThe moment you Courteous Efficient Prompt Clean The moment you arrive you are treated like a valued customer! From the greeter to the service advisor you a Courteous Efficient Prompt Clean The moment you arrive you are treated like a valued customer! From the greeter to the service advisor you are well taken care of! More
by francinetice
Employees Worked With
Bill my service advisor
