Lexus of Palm Beach

Overall, the experience was very good. Two notes: 1) As I said when I got the other headlamp replaced, it is truly unbelievable that it costs nearly $700 to change a light bulb. 2) Ch Two notes: 1) As I said when I got the other headlamp replaced, it is truly unbelievable that it costs nearly $700 to change a light bulb. 2) Charging a 2% credit fee is a TERRIBLE customer service move. It costs A LOT to buy your cars and to service your cars. This adds insult to injury. My service advisor was great and the process was largely hassle free, so while my two points needed saying, they did not materially detract from the overall experience. Please...get rid of the credit card fee, though. It is a bad look for a premium brand like Lexus doing this to their customers. More

Waited 3 months for an allocation of a GX 550 Luxury Plus vehicle with a significant deposit. Then drove from Orlando to pick up the vehicle on a weeknight. Your manager Andres Rondon was extremely unprofes vehicle with a significant deposit. Then drove from Orlando to pick up the vehicle on a weeknight. Your manager Andres Rondon was extremely unprofessional, threatening me in the lobby in front of other customers and my sales associate, Rodrigo. When I received a very low offer for my trade in, I was going to Carmax to sell my car before my purchase. He stopped me in the lobby and told me he would release my deposit and hold on the car. He would sell my car if I left. I was already inconveniencing that I had to go sell my car to Carmax for a reasonable price in the heavy rain after driving 3 hours. But I almost left the deal completely after being yelled at by Andres. My family and I were extremely upset by his attitude and treatment. Andres is a poor representation of your dealership. Rodrigo apologized and begged me to come back and complete the purchase. Andres is an absolutely abhorrent person. Be careful dealing with Lexus of Palm Beach. Some of their staff are extremely rude and threating. Go there only if you know what you and don't expect to be treated kindly. I was treated like it was a complete inconvenience to sell me a vehicle. More

Michael Neal is the best. He takes care of things without being pushy. He is super nice, polite, and thoughtful. He makes customers feel respected. He takes care of things without being pushy. He is super nice, polite, and thoughtful. He makes customers feel respected. More

They took care of the issue without any debate. This dealership has always been very professional and I have been going for over 10 year. This dealership has always been very professional and I have been going for over 10 year. More

All personnel friendly and professional. Anthony went above and beyond when an item ended up in the big vacuum. He retrieved it and called me back quickly to stop back and get it. Will alway Anthony went above and beyond when an item ended up in the big vacuum. He retrieved it and called me back quickly to stop back and get it. Will always recommend your location. More

Our Sales Rep Andrew was perfect match for our needs. He went out of his way complacent with us in all ways and patient enough to work over phone calls, visits and text messages. The showroom is beautif He went out of his way complacent with us in all ways and patient enough to work over phone calls, visits and text messages. The showroom is beautiful with large display of vehicles and color, the receptionist is very welcoming and the sitting area/caffe is comfortable and complete with break choices and snacks. Thanks ! More

Great guy, helped me find the right fit for my family. Thabk you David Matushin Thabk you David Matushin More

Jim went out of his way to make me happy. I’m 76 years of age and dealt with many auto dealers and I have never had a better experience. I’m 76 years of age and dealt with many auto dealers and I have never had a better experience. More

Thanks to service rep James! After a rainy day, i found I had a nail in my tire’s sidewall and nervously showed up to the dealership late Friday evening. James was very profes After a rainy day, i found I had a nail in my tire’s sidewall and nervously showed up to the dealership late Friday evening. James was very professional, attentive and put me at ease! Thanks for your assistance! -A.Morgan More

Everyone was most kind and efficient in the service center. I do have a problem with the person making appoints over the phone. They have no clue. It was a 15K check up, but I barely had 10K when s center. I do have a problem with the person making appoints over the phone. They have no clue. It was a 15K check up, but I barely had 10K when she called. When I told her she convinced me to make an appt in 2 months. When I got to service they told me appt had not been made but they checked the text record. And they said there's no reason you had to be here. I live in Port xx Lucie. 1 hour away. They did a check up, topped off whatever fluids and I left. They need to use their heads. I dont work on cars. I dont work for a dealer, your representative does. More