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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,105 Reviews
Call Service Center (954) 443-2020

8,105 Reviews of Lexus of Pembroke Pines - Service Center

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April 09, 2025

It was easy make an appointment. The service was excellent from the moment I arrived until I left with a nice clean car. More

by milmed36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 09, 2025 -

Lexus of Pembroke Pines responded

We're delighted to hear that your experience at Lexus of Pembroke Pines was seamless from start to finish! It's great knowing you left with a clean car and excellent service. Thanks for sharing this feedback!

April 09, 2025

Awesome service by rep but the wait time was long. 2.5 hours for 15k mile check More

by traceywh960
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose
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Apr 10, 2025 -

Lexus of Pembroke Pines responded

Thanks for choosing Lexus of Pembroke Pines! We appreciate your patience and hope to see you next time!

April 08, 2025

Excellent and quick service! Did not have to wait too long and follow up updates were great. More

by laps3996
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 08, 2025 -

Lexus of Pembroke Pines responded

Thank you for trusting Lexus of Pembroke Pines with your business! We're glad to know your service experience was a positive one. Take care!

April 08, 2025

Great customer service. The communication was very clear and thorough. Great experience. I appreciate the service. More

by karengutierrez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Bautista
Report | Print
Apr 09, 2025 -

Lexus of Pembroke Pines responded

Karen, we're delighted to hear that you had a great experience with us at Lexus of Pembroke Pines. Thank you for appreciating our customer service and communication!

April 08, 2025

Service appointment was very professional and we were very satisfied; Kept us informed about the service requirements and service was completed in very prompt timing; More

by tjargiello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Report | Print
Apr 09, 2025 -

Lexus of Pembroke Pines responded

Thank you for sharing your experience! We're delighted to hear that our team at Lexus of Pembroke Pines provided professional and timely service. We appreciate your feedback and look forward to serving you again in the future!

April 07, 2025

For awhile I was having difficulty getting an appointment which prompted me to have my car services at JM Lexus is Coconut creek. I confused about what my certification covers because I was told itcovers al More

by TIESHASNELSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jaime Garcia
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
April 07, 2025

Was good but you guys need more loners I had to paid for the uber and lately there no loners no good thank you More

by Claudia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Report | Print
Apr 07, 2025 -

Lexus of Pembroke Pines responded

Claudia, thank you for your feedback. We appreciate your patience and will work on improving the availability of loaners at Lexus of Pembroke Pines. Safe travels!

April 07, 2025

Very pleased with the service and the support I receive from Jose Amaro! The work was done timely even with the additional service I needed. I am always comfortable in the waiting area which is always very More

by barbarahunter0493
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Report | Print
Apr 07, 2025 -

Lexus of Pembroke Pines responded

Thank you for sharing your positive experience with Jose Amaro and the team at Lexus of Pembroke Pines! We're delighted to hear that our service met your expectations and that you found our waiting area comfortable. We look forward to serving you again in the future!

Apr 08, 2025 -

barbarahunter0493 responded

Purchasing a Lexus was a great decision the care and upkeep of my vehicle is made so easy at Lexus of Pembroke Pines!

April 07, 2025

Great and prompt service and superb assistance by Jeff Hernandez. Always to provide the best available options More

by bernie0716
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hernandez service department
Report | Print
Apr 08, 2025 -

Lexus of Pembroke Pines responded

Bernie, we're delighted to hear that Jeff provided you with great service and assistance at Lexus of Pembroke Pines. Thank you for sharing your experience!

Apr 08, 2025 -

bernie0716 responded

Jeff Hernandez has always been our star at Lexus of Pembroke Pines for many years.

April 06, 2025

Fast service, great waiting area, friendly staff. My service advisor Tony answer all my questions and kept me informed the whole time. More

by PAVELVALDEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TONY
Report | Print
Apr 07, 2025 -

Lexus of Pembroke Pines responded

Pavel, we're delighted to hear that Tony and the team at Lexus of Pembroke Pines provided you with fast service and a comfortable experience. Thank you for sharing your feedback!

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