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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,217 Reviews
Call Service Center (954) 443-2020

8,219 Reviews of Lexus of Pembroke Pines - Service Center

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April 24, 2025

The wait was much longer than expected and informed. Came for routine oil change and inception at 9k miles. Waited 2.5 hours. More

by Ty A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
nA
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Apr 25, 2025 -

Lexus of Pembroke Pines responded

We apologize for the longer-than-expected wait during your visit to Lexus of Pembroke Pines. We appreciate your patience and will work on improving our service times in the future. Thank you for bringing this to our attention!

April 24, 2025

Jose was very diligent and informative. He listened to my requests and made sure they were taken care of. Jose was very polite and professional. More

by juflore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2025 -

Lexus of Pembroke Pines responded

Juflore, we're delighted to hear that Jose provided you with diligent and informative service at Lexus of Pembroke Pines. Thank you for sharing your experience!

April 24, 2025

Customers are treated with professionalism and the service was good. Only I was expecting a complimentary wash. More

by JDANIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adeel Sadiq
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 23, 2025

Great service! !! The team was very professional and effective, I am very happy with all the help I got. Thank you. More

by SUAREZ_IVETTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2025 -

Lexus of Pembroke Pines responded

We're delighted to hear that you had a positive experience with our team at Lexus of Pembroke Pines! Thank you for your kind words, and we're glad we could assist effectively. Enjoy your new ride!

April 23, 2025

From the first service when my car got out of warranty the transmission been acting bad More

by TSACHOU
Workmanship
Recommend Dealer
No
Employees Worked With
Jeremy Rivera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
4.0
This rating includes all reviews, with more weight given to recent reviews.
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April 23, 2025

I’ve been with Lexus for over 20 years and I honestly haven’t met a Service Consultant like Jose Amaro. He truly provides excellent service! More

by carmenarochena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
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Apr 24, 2025 -

Lexus of Pembroke Pines responded

Carmen, thank you for your loyalty and for highlighting Jose's exceptional service at Lexus of Pembroke Pines! We're delighted to have him on our team.

April 22, 2025

My service advisor is patient and understanding, he is the best. Appreciate his hard work More

by TRICIAJACOB1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Fernandez
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Apr 23, 2025 -

Lexus of Pembroke Pines responded

Thanks so much for your review. We look forward to your next visit to Lexus of Pembroke Pines!

April 22, 2025

First time coming to this location to get service and tony made it a great and smooth experience. Happy he will be my service advisor moving forward More

by LUISGUTIERREZJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony service
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Apr 22, 2025 -

Lexus of Pembroke Pines responded

Luis, we're delighted to hear that Tony made your first service visit a smooth experience at Lexus of Pembroke Pines. We look forward to serving you again in the future!

April 21, 2025

Jose Amara is the GOAT. I appreciate a person with integrity and knows his way around people and how to treat others and Jose did just that. He is very welcoming and easy to More

by BSHANKS27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Amera
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Apr 21, 2025 -

Lexus of Pembroke Pines responded

We're delighted to hear that Jose made such a positive impression during your visit to Lexus of Pembroke Pines. It's great knowing he provided you with welcoming and personable service. Thank you for sharing this feedback!

April 21, 2025

Professional, courteous efficient Very busy for a Saturday, but everything went well. The service representative was very Professional More

by dinagarabedian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2025 -

Lexus of Pembroke Pines responded

We're delighted to hear that you had a smooth experience at Lexus of Pembroke Pines. Thank you for recognizing our team's professionalism and efficiency even on a busy Saturday!

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