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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,105 Reviews

8,105 Reviews of Lexus of Pembroke Pines - Service Center

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March 21, 2025

Efficient service even after years of conducting business with Lexus of Pembroke Pines for the sales floor team to the service advisors. More

by Aydilen Twiggs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Khalid Dahir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2025 -

Lexus of Pembroke Pines responded

Thank you for your continued trust in Lexus of Pembroke Pines! We're delighted to hear that our team consistently provides efficient service. We look forward to serving you again soon!

March 21, 2025

The service took 3 hours even though I had an appointment scheduled. They did an update on the computer and now the car’s is constantly asking me for a code. Which I don’t have. Horrible service More

by alowihe1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeffrey Hernandez
March 21, 2025

Mike was awesome and the dealership was very helpful. I was out in 2 hours. More

by Jspada58
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Banko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Llorens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zulimar Parra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2025 -

Lexus of Pembroke Pines responded

Mike, thank you for leaving Lexus of Pembroke Pines a five-star review! We always strive to be efficient.

March 21, 2025

The people seem to care about you. They are always pleasant and helpful. I have a great experience every time I go in for the past 25 years! More

by gemgirl
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Mar 24, 2025 -

Lexus of Pembroke Pines responded

Thank you for being a loyal customer of Lexus of Pembroke Pines for the past 25 years! We're delighted to hear that our team consistently provides pleasant and helpful service. We look forward to continuing this tradition with your future visits!

March 21, 2025

Excellent convenient dealership. Well organized & friendly staff. Knowledgeable & forthcoming about any customer concerns. Followup effort to answer all questions. More

by BLUESKYNEARBY
Recommend Dealer
Yes
Employees Worked With
Patrick Hew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moez Sachedina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Lexus of Pembroke Pines responded

Thank you for sharing your positive experience with us at Lexus of Pembroke Pines! We're delighted to hear that our team was organized, friendly, and attentive to your needs. We appreciate the feedback and look forward to assisting you in the future!

March 21, 2025

I have been using lexus for almost ten years now because of the great service. My expectation for the service was is always met. Thanks to Tony for the great customer service. More

by jenclemishaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Carey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Marquez
Mar 24, 2025 -

Lexus of Pembroke Pines responded

Jen, thank you for your loyalty and kind words about Tony's service at Lexus of Pembroke Pines! We're delighted to hear that we've consistently met your expectations over the years.

March 21, 2025

All the people I encountered at the Lexus collision center, both in person and by text, were professional and courteous. They provided excellent communication regarding my vehicle repairs. More

by BPERRY76
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephany
Mar 24, 2025 -

Lexus of Pembroke Pines responded

We're delighted to hear that our team at Lexus of Pembroke Pines provided you with professional and courteous service. Thank you for highlighting the excellent communication regarding your vehicle repairs!

March 21, 2025

I had a need a quick turnaround and was able to schedule and get the maintenance done in time. More

by MEL.GARCIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Lexus of Pembroke Pines responded

Mel, we are glad to hear that our team got you back on the road quickly. Thanks for trusting Lexus of Pembroke Pines with your automotive needs!

March 21, 2025

Very professional ,very kind person, he gave me updates on the service , good customer service, More

by MYRLENEJOSEPH13
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Lexus of Pembroke Pines responded

Thanks for the kind words for our Lexus of Pembroke Pines team. We are here to help with any future service needs!

March 19, 2025

My experience with this dealership is always professional. From the time I pull in until I leave. From the service provider (Jose) to the ladies at checkout.. I would absolutely recommend this d More

by Sunshine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
José Amaro
Mar 20, 2025 -

Lexus of Pembroke Pines responded

Thank you for sharing your positive experience with us at Lexus of Pembroke Pines! We're delighted to hear that our team, from Jose to the checkout staff, provided professional service. We appreciate your recommendation and look forward to serving you again in the future!

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