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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.5
8,506 Reviews
Call Service Center (954) 443-2020

8,506 Reviews of Lexus of Pembroke Pines - Service Center

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January 18, 2024

Service Rep Jeffrey was professional, helpful, and efficient. I was in and out in an hour, half the time I expected. More

by margules
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey
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Jan 18, 2024 -

Lexus of Pembroke Pines responded

We're glad to know that Jeffrey and our team at Lexus of Pembroke Pines were able to provide you with a quick and efficient service experience. Thanks for the positive feedback!

January 18, 2024

I had an 8 am appointment that the service help did not want to see. I waited 4 hours for an oil change. Did not get a complimentary car wash. No apologies. More

by trenesalawkin
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andre Armani
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Abrahams
1.0
This rating includes all reviews, with more weight given to recent reviews.
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January 17, 2024

Excellent service and a quick turnaround. I was in and out of the service department in 1hr 30min. More

by hnkinard12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2024 -

Lexus of Pembroke Pines responded

Thank you for this awesome review of Lexus of Pembroke Pines! We truly appreciate it!

January 17, 2024

Professional,courteous, informative Got there was taken care of quickly everything was done in a timely manner More

by MARIAGLORIAFONSECA14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adeel Sadiq
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sebastian Mejia
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Jan 17, 2024 -

Lexus of Pembroke Pines responded

Mariagloria, we're glad to know you had a timely and professional experience at Lexus of Pembroke Pines. Thanks for the positive feedback!

January 17, 2024

Great attention and overall good experience. Exchange the car and although new one is more expensive the pricing seems reasonable. More

by JVR_VERGARA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Art Armani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eid Alkabouni
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2024 -

Lexus of Pembroke Pines responded

We're glad to know you had a good experience with us at Lexus of Pembroke Pines and found our pricing reasonable. Thanks for choosing us for your car exchange!

January 17, 2024

The entire team at this dealership is amazing and easy to work with. Art and Francesca were always willing to go the extra mile to help in any way possible. Will definitely be back for my next vehicle! More

by Kat Di
Recommend Dealer
Yes
Employees Worked With
Art Armani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Francesca Costantino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2024 -

Lexus of Pembroke Pines responded

Kat, we're delighted to know that Art and Francesca were able to assist you at Lexus of Pembroke Pines. We appreciate your kind words and look forward to seeing you when it's time for your next vehicle!

January 17, 2024

I visited Lexus of Pembroke Pines to have my vehicle serviced. The staff was friendly. The facilities were clean and the service was completed within the given time frame. More

by conlesh3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre
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Jan 17, 2024 -

Lexus of Pembroke Pines responded

We appreciate your feedback! It's great to know that you had a positive experience with our friendly staff and clean facilities at Lexus of Pembroke Pines. We look forward to serving you again in the future!

January 17, 2024

Juan Correa is very professional, friendly, and knowledgeable. Received excellent service and the wait time was super reasonable. More

by Marbetan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Correa
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Jan 17, 2024 -

Lexus of Pembroke Pines responded

We're glad to know you received excellent service from our team at Lexus of Pembroke Pines and found the wait time reasonable. Your kind words about professionalism, friendliness, and knowledge are much appreciated!

January 16, 2024

My recommended maintenance at Lexus of Pembroke Pines was a good with friendly customer service. More

by SONDA.JACKSONS2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 16, 2024 -

Lexus of Pembroke Pines responded

Sonda, it's delightful to hear you had a great experience here at Lexus of Pembroke Pines. Thank you for taking the time to share your feedback with us!

January 16, 2024

Dear Team, I wanted to express my gratitude for the exceptional service provided by Sebastian. His professionalism, attention to detail, and willingness to go above and beyond made my experience truly More

by Wood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian
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Jan 17, 2024 -

Lexus of Pembroke Pines responded

We're so glad to know that Sebastian provided you with exceptional service at Lexus of Pembroke Pines. His dedication is truly appreciated, and we'll make sure your kind words reach him! Thanks for the review.

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