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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.5
8,506 Reviews

8,506 Reviews of Lexus of Pembroke Pines - Service Center

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January 11, 2024

No communication from service advisor as to repairs that needed to be made such as new windscreen wipers etc. which were noted as needed immediately but not replaced. More

by ULTRAMELC
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan in service *
Jan 11, 2024 -

Lexus of Pembroke Pines responded

I'm sorry to read about the lack of communication regarding your vehicle's service needs. It's our goal to keep you fully informed and it seems we've missed that mark in this instance. If there is anything I can clear up for you at this time, please be sure to give me a call. We sincerely hope you'll give us the chance to improve your experience moving forward. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

January 11, 2024

Jeffrey is the best advisor in the Service Department. Always providing a great service, listen to the costumer. Lexus Pembroke Pines the best! More

by B88WATCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey
Jan 11, 2024 -

Lexus of Pembroke Pines responded

We're delighted to know that Jeffrey has consistently provided you with excellent service at Lexus of Pembroke Pines! We always aim for top-notch customer care. Thanks for the review and your support!

January 10, 2024

Great sales and service department everyone very pleasant and experienced. Always a pleasure doing business with this dealership More

by BGL0611
Recommend Dealer
Yes
Employees Worked With
Tom Abrahams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2024 -

Lexus of Pembroke Pines responded

We're delighted to know you've had a fantastic experience with our sales and service departments at Lexus of Pembroke Pines! We appreciate your business, thank you for the review!

January 10, 2024

Smooth transaction, everything went fine, I had already bought a car at Lexus of Pembroke Pines. More

by RICARDOKLIN
Recommend Dealer
Yes
Employees Worked With
Nicholas Ensey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2024 -

Lexus of Pembroke Pines responded

The team at Lexus of Pembroke Pines loves seeing great reviews! Thanks so much, and we hope you're enjoying the ride!

January 10, 2024

Excellent a good services, the people was friendly and helpful, and the quality of service was amazing. Thank you Sebastian More

by Henry Sanchez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian
Jan 10, 2024 -

Lexus of Pembroke Pines responded

Henry, we're delighted to know that Sebastian and our team at Lexus of Pembroke Pines provided you with excellent service. Thanks for the review!

January 10, 2024

Pembroke Pines Lexus dealership offers exceptional service—prompt, professional, and thorough. Highly recommend their expertise and customer care More

by Wood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastion
Jan 10, 2024 -

Lexus of Pembroke Pines responded

We appreciate your high recommendation and are delighted to know you had an exceptional experience at Lexus of Pembroke Pines. We strive for prompt, professional service every time! Thanks again!

January 10, 2024

I’ve been a Lexus owner for now 3 years and Lexus always deliver exceptional service and reliable customer service care. More

by APRILLEWIS09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andres
Jan 10, 2024 -

Lexus of Pembroke Pines responded

We're delighted to know that you've been enjoying your Lexus for the past three years and have found our service at Lexus of Pembroke Pines exceptional! Thank you so much for sharing this positive feedback!

January 09, 2024

Lexus of Pembroke Pines is always great, professional and courteous. Juan was my service rep and he always tries to help as much as he can. Everyone there are always ready to help and go over and beyond. I w More

by TEJEDA.JENNIFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Correa
Jan 09, 2024 -

Lexus of Pembroke Pines responded

Jennifer, we're delighted to know that Juan and the rest of our team at Lexus of Pembroke Pines were able to provide you with such a positive experience. We appreciate your loyalty and look forward to helping keep your car feeling brand new!

January 09, 2024

Muy satisfecho con el servicio rápido para yega sin avisar un previsto me ponche en mi viaje por poco pierdo el fin de semana More

by eliseoeperez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2024 -

Lexus of Pembroke Pines responded

Nos alegra saber que está satisfecho con nuestro servicio en Lexus of Pembroke Pines! Trabajamos duro para asegurarnos de que nuestros clientes puedan continuar su viaje sin problemas. Gracias por la reseña!

January 09, 2024

Juan Correa was great. Easy to work with and kept me informed on the progress of my car. He is always accommodating and gets you in and out in an efficient manner. More

by KIMBERLY.SHINDER
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Correa
Jan 09, 2024 -

Lexus of Pembroke Pines responded

Kimberly, we're delighted to know that Juan provided you with the efficient and accommodating service we strive for at Lexus of Pembroke Pines! Thanks for stopping by to share your feedback with us - drive safely!

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