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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.5
8,506 Reviews
Call Service Center (954) 443-2020

8,506 Reviews of Lexus of Pembroke Pines - Service Center

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December 31, 2023

I found the dealership and there service department very helpful during the last 20 years for the 3 different Lexus cars I’ve bought. More

by MYKKATO
Recommend Dealer
Yes
Employees Worked With
None of the service people I’ve ever been assigned have been there I have gone in.
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Jan 02, 2024 -

Lexus of Pembroke Pines responded

We're delighted to know that you've had a positive experience with our service department over the years at Lexus of Pembroke Pines. We appreciate your loyalty and look forward to continuing this journey together!

December 31, 2023

Juan was amazing, took great care of me. Made the experience really nice. Good service More

by ERICKSONPEREZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Correa
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Jan 02, 2024 -

Lexus of Pembroke Pines responded

We're thrilled Juan hit the mark with attentive service! Thanks for working with us at Lexus of Pembroke Pines!

December 31, 2023

Over 1 month for a door repair, no communication updates, poor service. I would not use this facility again. More

by KEVIN.N.FLINT
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Patricia
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Jan 10, 2024 -

Lexus of Pembroke Pines responded

Kevin, I'm sorry for the inconvenience. We strive to provide efficient and communicative service for our customers, so it's disappointing that this wasn't reflected in your experience. While I understand your frustration, I'd like the opportunity to discuss this further with you and hopefully clarify any misunderstandings or questions you may have. At your earliest convenience, please reach out to me using the number I've included below. Thank you, Osiris Barcelo - Service Manager (954) 443-2332

December 31, 2023

Melissa Ho is the best service advisor I have ever had! She keeps you updated on your vehicle status and needs. Always makes the service experience a positive one. More

by Paula.randazzo1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
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Jan 02, 2024 -

Lexus of Pembroke Pines responded

Paula, we're delighted to know that Melissa has been providing you with top-notch service at Lexus of Pembroke Pines. Thanks for your kind words and support!

December 30, 2023

I was really happy with the customer service received. Sebastian was very proffesional. Thank you More

by morjose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Mejia
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Jan 02, 2024 -

Lexus of Pembroke Pines responded

Morjose, it's great to know that Sebastian and the Lexus of Pembroke Pines team delivered top-notch service! Thank you for stopping in and leaving us a five-star review.

December 30, 2023

My service advisor was very nice, informative, & prompt. He took the time to ask if I had any questions or concerns. More

by SILVERBUCK62
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Amparo
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Jan 02, 2024 -

Lexus of Pembroke Pines responded

We're glad to know our service advisor at Lexus of Pembroke Pines was able to provide you with a great experience. We always aim for prompt and informative service, so it's fantastic that we hit the mark! Thanks for your review!

December 30, 2023

The entire team is professional. They are knowledgeable and provide prompt service. They are friendly. More

by MABAIG1015
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amaro,
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Jan 02, 2024 -

Lexus of Pembroke Pines responded

We're glad to know our team at Lexus of Pembroke Pines provided you with prompt and professional service. Thanks for sharing your positive experience!

December 30, 2023

I’ve had to bring my car to get serviced at Lexus of Pembroke Pines several time and the experience I had was Patience, and Thoroughness, More

by balkisab3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Camera
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Jan 02, 2024 -

Lexus of Pembroke Pines responded

We're glad to know that you've had positive experiences with our service department at Lexus of Pembroke Pines! We strive for patience and thoroughness in all we do, so it's great to see this reflected in your visits. Thank you!

December 30, 2023

I was very pleased with my service advisor he was awesome this is the only place I take my car. More

by tan1811rope@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Correa
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Jan 02, 2024 -

Lexus of Pembroke Pines responded

Your trust and support mean the world to us at Lexus of Pembroke Pines! See you down the road!

December 30, 2023

Rodney Fuller was terrific in taking care of our needs for out wo Lexus cars More

by GENECHAIKEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney Fuller gets 5 stars
Report | Print
Jan 02, 2024 -

Lexus of Pembroke Pines responded

Rodney, we are so glad that Rodney was terrific in taking care of your vehicle. Thank you for choosing Lexus of Pembroke Pines!

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