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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.5
8,524 Reviews

8,524 Reviews of Lexus of Pembroke Pines - Service Center

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May 02, 2025

Jeremy was great. He was courteous and efficient. The service was also prompt and fixed the issue with my car with little to no inconvenience on my end. More

by michelle.hyman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

Lexus of Pembroke Pines responded

Michelle, we're glad to hear Jeremy and the team at Lexus of Pembroke Pines provided you with efficient service. Thanks for sharing your experience!

May 02, 2025

Jeremy really took care of me like he always does, making sure that he leaves no stone unturned. I always feel confident that my car is in good hands with Jeremy. More

by stacnsteve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

Lexus of Pembroke Pines responded

We're delighted to hear that Jeremy consistently provides you with exceptional service at Lexus of Pembroke Pines. Your confidence in our team means a lot, and we're here whenever you need us, Steve!

May 01, 2025

The overall experience is similar everytime - chaotic, unorganized, I have yet to be able to obtain the same service advisor twice. The name of my previous advisor is not shown regardless of the date se More

by STEVEM151
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Darren Lusane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Marquez
May 01, 2025

Jose Luis Amaro is very professional and provides excellent customer service. He always ensures that the customer is satisfied. More

by natalia1024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gonzo Dussan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2025 -

Lexus of Pembroke Pines responded

Natalia, thank you for highlighting Jose Luis Amaro's professionalism and dedication to customer satisfaction at Lexus of Pembroke Pines. We appreciate your feedback!v

April 30, 2025

Came for service appointment and waited for vehicle. They were very efficient in getting me in and out. More

by awhittyone1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isidro Garcia
Apr 30, 2025 -

Lexus of Pembroke Pines responded

We're delighted to hear that your service appointment at Lexus of Pembroke Pines was efficient and smooth. Thank you for choosing us, and we look forward to serving you again!

April 30, 2025

The buying experience was great . ., beginning with the sales person (Dolce) to the finance manager. The overall experience easy and very professional More

by LPAY1959
Recommend Dealer
Yes
Employees Worked With
Dulce Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell
Apr 30, 2025 -

Lexus of Pembroke Pines responded

We're delighted to hear that Dolce and our finance team made your experience at Lexus of Pembroke Pines smooth and professional. Thank you for choosing us, enjoy your new vehicle!

April 30, 2025

Very good experience with my car's service. Very quick and efficient. Nice to have loaner vehicle even for a short time. More

by luvmypup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Hernandez
Apr 30, 2025 -

Lexus of Pembroke Pines responded

We're delighted to hear about your positive service experience at Lexus of Pembroke Pines! It's great that the loaner vehicle added convenience for you. Thank you for choosing us, and we look forward to serving you again in the future!

April 30, 2025

the service was fast and they helped me out. i dont remember the women’s name but she was super nice and helpful. More

by raffaelericciardijr1202
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
dont remember her name
May 01, 2025 -

Lexus of Pembroke Pines responded

We're delighted to hear that you received fast and helpful service at Lexus of Pembroke Pines! Our team is always here to assist, and we appreciate your feedback. Thank you for choosing us!

April 30, 2025

This is the usual dealership I take my vehicle to service. I always have a great experience. They are timely with attending to customers More

by johannaperez29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre R
May 01, 2025 -

Lexus of Pembroke Pines responded

Johanna, we're delighted to hear that you consistently have a great experience with us at Lexus of Pembroke Pines. Thank you for your continued trust and support!

April 30, 2025

Well organized, clean environment, and appropriate wait time. Only would like to see in the customer waiting room more variety of snacks and coffees. More

by IDALMYSFERNANDEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2025 -

Lexus of Pembroke Pines responded

Thank you for your feedback! We're glad to hear you enjoyed the environment at Lexus of Pembroke Pines and will take note of your suggestion regarding snacks and coffee variety in our waiting room. See you next time!

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