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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.5
8,524 Reviews

8,524 Reviews of Lexus of Pembroke Pines - Service Center

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April 13, 2025

Andre was very helpful and made my visit painless. He answered all my questions. My advisors change all the time. I hope he remains as my advisord. More

by ANGIE33327
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Lexus of Pembroke Pines responded

Angie, we're delighted to hear that Andre made your visit a smooth one at Lexus of Pembroke Pines. We'll be sure to share your feedback with him and hope he continues as your advisor too!

April 13, 2025

Andre . the best,keep him.He has been my service guy since 2005 when I bought my first Lexus.I wont trade him for no one More

by GWENDOLYNHUGHES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre
Apr 14, 2025 -

Lexus of Pembroke Pines responded

Gwendolyn, we're delighted to hear about your long-standing relationship with Andre at Lexus of Pembroke Pines! Thank you for trusting us since 2005 and sharing such a wonderful review.

April 13, 2025

Knowledgeable, experienced and efficient service department. Tony. My service representative was very helpful and kept me informed throughout the process. More

by hirbodsamsam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Marque
Apr 14, 2025 -

Lexus of Pembroke Pines responded

We're delighted to hear that Tony and our service department at Lexus of Pembroke Pines provided you with knowledgeable and efficient assistance. Thank you for sharing your experience, we look forward to serving you again!

April 13, 2025

Never recieved a message saying the vehicles was ready for us to pickup??? They advised us they would ...what's up with that??? More

by MRC1CER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill
April 13, 2025

It could have been a free service but they charged me almost $400 for a new tire ! More

by Maria Julia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Apr 21, 2025 -

Lexus of Pembroke Pines responded

Maria - Anytime I see a negative review, I hope for the opportunity to learn more about what happened so it can be prevented in the future. I'm happy to discuss your experience together and see what I can do to help. Please don't hesitate to be in touch directly. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

April 12, 2025

superb service, accommodating service advisor jose who looks after the interest of his client and not let you do service that you don’t need. More

by cocsonr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jose amaro
Apr 14, 2025 -

Lexus of Pembroke Pines responded

We're delighted to hear that Jose provided you with superb service at Lexus of Pembroke Pines. It's great knowing he looks out for our clients' best interests. Thank you for sharing your experience!

April 12, 2025

Andre in the service department is always a pleasure to work with. He takes the time to explain the services before getting started and cost associated with it, and provides updates throughout the day. More

by Mommy22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre (service)
Apr 14, 2025 -

Lexus of Pembroke Pines responded

Thank you for sharing your experience with Andre at Lexus of Pembroke Pines! We're delighted to hear that his thorough communication and service made a positive impact. We look forward to assisting you in the future!

April 12, 2025

Staff are friendly and knowledgeable, active and on the go. Service is fast and they leave your car in much better shape than when you drove in. Great place, great people, great service. More

by DONGILLETT46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Marquez
Apr 14, 2025 -

Lexus of Pembroke Pines responded

Thank you for sharing your experience with us! We're delighted to hear that our team at Lexus of Pembroke Pines provided friendly and efficient service. We appreciate the kind words and look forward to serving you in the future!

April 12, 2025

Service Advisor Melissa Hoo is always wonderful in service advise and providing great customer service. More

by AVIERA003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Hoo
Apr 14, 2025 -

Lexus of Pembroke Pines responded

Aviera, we're delighted to hear that Melissa provided you with excellent service at Lexus of Pembroke Pines. Thank you for sharing your experience!

April 12, 2025

Joe Amaro in the maintenance service is always friendly and helpful. Service was done in a timely manner. More

by robertotf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe amaro
Apr 14, 2025 -

Lexus of Pembroke Pines responded

Roberto, we're delighted to hear that Joe provided friendly and efficient service at Lexus of Pembroke Pines. Thanks for sharing your experience!

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