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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,242 Reviews

8,242 Reviews of Lexus of Pembroke Pines - Service Center

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August 12, 2021

A lot better experience in the past not too friendly representative look unhappy not like the representative I dealt before overall I like the service department hopefully I get better service in the fu More

by LUISHCASTANO10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Ayash
Aug 16, 2021 -

Lexus of Pembroke Pines responded

While I am pleased our service stood out to you, I am sorry to hear our customer service left you wanting more. I will certainly use your feedback as a training opportunity for the staff to ensure we are greeting and assisting our valued guests to the best of our abilities. I hope you consider allowing us another chance to impress you, and please give me a call directly if there is anything else I may help with. Best, Osiris Barcelo - Service Manager - (954) 443-2332

August 11, 2021

This has to be one of the best in Florida. John Stiegle looks out for you, and you know it’s genuine interest. Totally satisfied. More

by GOLFBOY72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigle
Aug 12, 2021 -

Lexus of Pembroke Pines responded

Guest satisfaction is our number one goal, so this review is music to our ears! Thank you for the excellent feedback and for being a valued Lexus of Pembroke Pines customer!

August 11, 2021

Andre is FANTASTIC! Andre values his clients and goes over and above for them. He took my vehicle immediately, and assisted with all. Car came back great and also with a great wash! Andre is Top Notch More

by Deb
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Andre (service advisor)
Aug 11, 2021 -

Lexus of Pembroke Pines responded

Deb, thanks for the great review! We're pleased that you loved working with Andre and that he went above and beyond to help you out. Thanks for trusting him and the rest of our team with your Lexus! See you when you need us next.

August 11, 2021

Great dealership overall, the tire that my vehicle needed was very expensive but the service was great. I will be back for my 10k service soon. More

by kev.alex123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Rust
Aug 16, 2021 -

Lexus of Pembroke Pines responded

We're glad you're pleased with our work but apologize our pricing was higher than anticipated. Please be assured we will use this feedback to improve moving forward. If you'd like to discuss this directly, don't hesitate to get in touch. Be well, and see you again next time. Best, Osiris Barcelo - Service Manager - (954) 443-2332

August 11, 2021

Andre is the best service advisor! He was very attentive and helpful. He made my service experience amazing! Would definitely recommend to all friend & family! More

by STEFANYS305
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Rust
Aug 12, 2021 -

Lexus of Pembroke Pines responded

Thank you for the kind words and recommendation, Stefany! We'll be sure to let Andre know you appreciate his help. Come back soon! - your friends at Lexus of Pembroke Pines

August 11, 2021

Service appointment went really well. They accurately quoted my wait time and contacted me as soon as my vehicle was ready. Car was clean and ready to go shortly after! More

by emarrero23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre
Aug 11, 2021 -

Lexus of Pembroke Pines responded

Thanks for your 5 star review! We're pleased that your appointment went well and that we could get you quickly back out on the road.

August 11, 2021

Jose Luis Amaro at Lexus of Pembroke Pines assisted me with my service. He is very professional, courteous and always available to answer any questions I may have. Thank you More

by NK100X1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Luis Amaro
Aug 11, 2021 -

Lexus of Pembroke Pines responded

Thanks for the great review of Lexus of Pembroke Pines! It's excellent to hear that Jose was so helpful and professional. See you next time!

August 10, 2021

Lexus of pembroke pines is top notch, I refuse to do business with any other company because the service here is outstanding & customer friendly More

by marklpitts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Hernandez
Aug 10, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review, Mark! We appreciate your support and are thrilled to hear that you are so confident in the Lexus of Pembroke Pines team to get the job done. Drive safely, and we hope to see you back!

August 10, 2021

They are very nice, quick service. They have fantastic customer service. they are professional and pleasant. It is a place where they treat you courteously and solve the repair of the vehicle quickly. More

by STELLAFONSEC
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joseph Ayash
Aug 10, 2021 -

Lexus of Pembroke Pines responded

Thank you for your confidence in our work! We are thrilled that you have been so well taken care of by our team and we hope to see you again here at Lexus of Pembroke Pines. Drive safely!

August 09, 2021

Jose was professional and pleasant as always - kept me updated on the progress. The wait was longer than I had hoped for but manageable since the vehicle was washed. More

by EMALKACPA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Aug 16, 2021 -

Lexus of Pembroke Pines responded

We're glad you enjoyed working with our team but apologize your wait was longer than anticipated. We constantly look for ways to improve the customer experience, so I will make a note of this feedback. If you have any additional critiques or suggestions, please don't hesitate to get in touch. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

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