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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,215 Reviews

8,216 Reviews of Lexus of Pembroke Pines - Service Center

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July 12, 2021

I always have a great experince with the Lexus dealership. Everyone doea such a good job that it is a pleasure to be there. I am very happy with the seecice More

by scorpio
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Correa
Jul 12, 2021 -

Lexus of Pembroke Pines responded

Thank you so much for taking the time to let us know how happy you are with your Lexus of Pembroke Pines experience! We appreciate having you as a customer. Let us know if we can assist you again!

July 12, 2021

Great friendly and professional staff just had to wait about 15-20 min to get car after visiting cashier. The facilities were very clean. Nice. More

by terefelix
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian
Jul 12, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share! We are thrilled to hear that you had such a successful experience working with the Lexus of Pembroke Pines team. We appreciate your business and hope to earn it again down the road!

July 12, 2021

Great friendly and professional staff. Rodney was very helpful and explained the service that was done and what had been done. It was a busy place but things were moving. More

by NAIKTG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney
Jul 12, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We are thrilled to hear that you had such a successful experience working with Rodney and the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

July 11, 2021

I had to take my car back at least 5 times because of work undone. Who ever worked in the car was beyond negligent. I was very disappointed. More

by MONISEJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure who worked on my car
Aug 02, 2021 -

Lexus of Pembroke Pines responded

We pride ourselves on meticulous, top-of-the-line work and it is disappointing that you have experienced any inconvenience related to your service. If you would be willing to discuss this further, I would appreciate the opportunity to assist you. I will look for your contact information, but please feel free to give me a call directly as well. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

July 11, 2021

Very courteous and professional staff. My car was serviced in two hours and didn’t have to spend half day waiting. Totally recommend to my friends and family! Thank you! More

by XIOMARA.FAJARDO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgar Chaparro
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Lexus of Pembroke Pines responded

Thank you for recommending Lexus of Pembroke Pines! We love to hear that your service visit went smoothly and quickly. Hope to see you down the road!

July 10, 2021

The service department was really busy but overall good customer service. Especially, considering that I did not have an appointment. The service labor costs were a little excessive for the short amount of More

by cpigford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us this review and feedback. We do strive for competitive pricing here, and I would be more than willing to speak with you directly and clear up any confusion on the cost. Please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

July 10, 2021

Communication over the phone was excellent with the services they were providing to my vehicle. They explained in detail the process of what was needed during inspection. More

by Michael Roscia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Ayash
Jul 12, 2021 -

Lexus of Pembroke Pines responded

Michael - thank you for reviewing Lexus of Pembroke Pines! We're glad our team is providing the communicative and accommodating care we strive for! Come back again next time!

July 09, 2021

Service has always been good with Lexus of Pembroke Pines John is excellent as my service manager. I can recommend this dealership for service without hesitation. More

by BBLUMEN941
Recommend Dealer
Yes
Employees Worked With
John steigal
Jul 09, 2021 -

Lexus of Pembroke Pines responded

Thank you for the terrific review! We're so glad to hear that John and the rest of the Lexus of Pembroke Pines team have been able to provide such outstanding service. We appreciate your business and hope to see you again next time!

July 09, 2021

Not good , vehicle was damaged on the way to the dealer , by dealer , no call from service adviser , or management, 3 days ago still no call to me and still no car , so this email may have not come at a good More

by AL30
Customer Service
Recommend Dealer
No
Employees Worked With
Jose
Aug 02, 2021 -

Lexus of Pembroke Pines responded

As you can imagine, this feedback is concerning. We strive to deliver excellent service and I sincerely apologize if our communication fell short. I'd like to try to assist you, however, without a last name, I may not be able to reach you. Please consider giving me a call. Thanks, Osiris Barcelo - Service Manager - (954) 443-2332

July 09, 2021

Excellent service with fair turnaround time. Would definitely recommend this dealer to others. Jose Amaro was very professional and provided great communication skills. Very happy with the service. More

by yhernandez29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Ayash
Jul 11, 2021 -

Lexus of Pembroke Pines responded

Thank you for the positive review and for taking the time to share your feedback - all of us here at Lexus of Pembroke Pines really appreciate it! Come back again next time!

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