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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,189 Reviews

8,189 Reviews of Lexus of Pembroke Pines - Service Center

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June 25, 2021

Mr Rodney provided an excellent and quick service and on time More

by SITONP
Recommend Dealer
Yes
Employees Worked With
Rodney
Jun 25, 2021 -

Lexus of Pembroke Pines responded

Thank you for your business and your excellent review! We hope to see you again at Lexus of Pembroke Pines.

June 25, 2021

Discovered winder wiper was missing. Had to return. Wasted time waiting. Also later that day found tools left Behind in my car. 😡 More

by 5DCCANES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Stiegel
Jul 26, 2021 -

Lexus of Pembroke Pines responded

We're sorry to hear we fell short of delivering the flawless service we strive for. I'd love to see if there is anything I can do to help with your wiper and the tools left in your vehicle. Would you please give me a call, when time permits? We appreciate your business and will do our best to prevent similar situations from occurring down the road. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

June 25, 2021

Wait times are almost always over 2 hours long for normal service. Also, the loaner office only has one person retrieving cars. 10k service I waited 40 mins for car to be retrieved from loaner office. Yester More

by CHRISTINAPADRICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/A
Jul 26, 2021 -

Lexus of Pembroke Pines responded

Christina - We try to deliver a seamless experience and I sincerely apologize if your visit took longer than anticipated. I will discuss these details with my team so we can work towards improving our processes moving forward. Thank you and please reach out if you'd like to speak further. Osiris Barcelo - Service Manager - (954) 443-2332

June 25, 2021

Lexus Of Pembroke Pines is a well organized and efficient dealership. More

by Palmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Carey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are grateful to have you as a customer here at Lexus of Pembroke Pines, and we look forward to your next visit!

June 24, 2021

Perfect I could not have asked for better service. Very Happy More

by NELSON.1279
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Ayash
Jun 24, 2021 -

Lexus of Pembroke Pines responded

Thank you for the review! It was our pleasure to assist you here at Lexus of Pembroke Pines, and if you ever need anything else, don't hesitate to come back and see us again!

June 23, 2021

Usually I give a 5 but I Showed up on time, 9:50 Usually I give a 5 but I Showed up on time, 9:50 for a 10 AM appointment..... I was not able to speak to my Service advisor for 30 minutes. I wa More

by LAURAWEISS59
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
Jun 30, 2021 -

Lexus of Pembroke Pines responded

Laura - I am sorry to hear that your visit took longer than we had anticipated. We strive to deliver efficient and accommodating service, and it is never our intention to inconvenience our guests. I assure you that we will use this feedback to improve our practices in the future. Lastly, I would appreciate the chance to speak with you to see what I can do to help make things right. I will search for your contact information, but in the meantime, please do not hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

June 23, 2021

The process to get my car took about 40 minutes after I paid for the work. The car should have been brought to me much faster. No idea why it took so long More

by flooringddg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Oh
Jun 30, 2021 -

Lexus of Pembroke Pines responded

I'm sorry if your visit took longer than anticipated. We strive to deliver a seamless experience for guests and I will discuss this feedback with my team. Thank you and please reach out if you would like to speak further. Osiris Barcelo - Service Manager - (954) 443-2332

June 23, 2021

Great customer service. Front the car drop off until I pick it up. More

by DAVID.SIERRA20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose service department
Jun 23, 2021 -

Lexus of Pembroke Pines responded

Thank you, David, for the 5-star review of Lexus of Pembroke Pines! We're glad to hear that our team took care of you!

June 23, 2021

I had a great experience, quick and efficient and very good communication. More

by varriera95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Ayash
Jun 23, 2021 -

Lexus of Pembroke Pines responded

It is gratifying to hear that our team delivered such efficient, communicative service! Thank you for choosing Lexus of Pembroke Pines and for taking the time to review us. Drive safely!

June 22, 2021

Excellent customer service, very professional and attentive to customers needs! More

by joesee55
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Isidro Garcia
Jun 22, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are thrilled that you had such a positive experience with our team and we hope to see you again at Lexus of Pembroke Pines.

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