Lexus of Pembroke Pines - Service Center

Juan is the best in the business! hands down The most informative and helpful advisor I’ve had. Always a pleasure when I’m being helped by him! informative and helpful advisor I’ve had. Always a pleasure when I’m being helped by him! More

Sebastian Mejia was terrific to work with and very helpful! Getting the oil changed in my car was extremely quick and effortless. Thank you very much!! helpful! Getting the oil changed in my car was extremely quick and effortless. Thank you very much!! More

Can’t get through to make a service appointment. Had to show up in person. Had trailer hitch installed. Did not quote or include wiring harness. Lucky I caught it. Manager finally made it right. show up in person. Had trailer hitch installed. Did not quote or include wiring harness. Lucky I caught it. Manager finally made it right. More

Great service as usual. Service advisor, Mr. Amaro is professional, friendly and helpful. Other staff I had contact with was also friendly. Would definitely recommend this Lexus dealer. professional, friendly and helpful. Other staff I had contact with was also friendly. Would definitely recommend this Lexus dealer. More

Took car for required maintenance. Even though my wheels are bad, they were set to 37 psi and when driving, go close to 40. Called and left message to service dept but no one called back. are bad, they were set to 37 psi and when driving, go close to 40. Called and left message to service dept but no one called back. More

Terrible Service.Vehicle was left unclean.Tires left Terrible Service. Vehicle was left unclean. Tires left with different PSI's Did not receive a copy of the Check-list Points Service so I am unaware Terrible Service. Vehicle was left unclean. Tires left with different PSI's Did not receive a copy of the Check-list Points Service so I am unaware to what has been done to the vehicle. Very long wait with minimum attention paid to customer o waiting/hold for service to be completed. More

Always a pleasure to deal with John S. In the service dept. Appointments are on time, and car is ready when promised. My scheduled maintenance is always done on time, and I can rest assured that my car w dept. Appointments are on time, and car is ready when promised. My scheduled maintenance is always done on time, and I can rest assured that my car will perform as it should. More

Easy process to make an appointment. Service Advisor was very pleasant and helpful. Car was ready when promised. In all, a very smooth and efficient process. very pleasant and helpful. Car was ready when promised. In all, a very smooth and efficient process. More

Overall, the dealership is very nice and a pleasant place to wait for service. However, I don't like to be given a time estimate and then wait quite a bit longer. It should not take almost 3 hours to change to wait for service. However, I don't like to be given a time estimate and then wait quite a bit longer. It should not take almost 3 hours to change my tire due to a nail. More

Excellent!!! fast service , the complementary maintenance service was very professional including the customer service desk, the pick-up/drop off team , and the way they have everything ready for you and sig service was very professional including the customer service desk, the pick-up/drop off team , and the way they have everything ready for you and sign! More