Lexus of Pembroke Pines - Service Center

Quick and very helpful in guiding me. I'm assuming the maintenance done was completed correctly and within the highest of standards being that the vehicle is a lease. If anything I would work on is the fr maintenance done was completed correctly and within the highest of standards being that the vehicle is a lease. If anything I would work on is the free cleaning/carwash of the vehicle. It was a horrible job. That's all. Boom! Good day. Thank you. More

The facility is fantastic and the employees take the time to make you welcome. It was amazing how quickly I was recognized and treated so well. to make you welcome. It was amazing how quickly I was recognized and treated so well. More

I have been visiting Lexus of Pembrokepines since 2004 the only place to be Best service great service team Mellisa very knowledgeable and always inquire about any changes in vehicle performance since y the only place to be Best service great service team Mellisa very knowledgeable and always inquire about any changes in vehicle performance since your last Visit to me that’s important Eye for detail !! More

Andre rust the service representative was amazing. Helped me and even helped getting my car out of service and my baby’s car seat in! me and even helped getting my car out of service and my baby’s car seat in! More

I received excellent service as usual from Lexus and my service manager. I appreciate it being offered a loaner car even though I didn’t need it and was able to get the work done in a reasonable amount of service manager. I appreciate it being offered a loaner car even though I didn’t need it and was able to get the work done in a reasonable amount of time the same day. Thanks, Jackie guy More

Not really a ‘World Class Experience’. A world class experience would include getting back my vehicle that went in for a recall, to be given back clean. Not a detail, but the simple things such as vacuu experience would include getting back my vehicle that went in for a recall, to be given back clean. Not a detail, but the simple things such as vacuuming the front seats. I’ve had too many issues to get the wash, every single time either the body being damaged or wheels being scratched. More

Lack of customer service. The advisor never contacts me the following day to let me know that my car was ready. He did not look very friendly. The mechanic that drove the vehicle with me very rude with no the following day to let me know that my car was ready. He did not look very friendly. The mechanic that drove the vehicle with me very rude with no customer service skills as well. He told me in Spanish ( salte del carro ) get out of the car. Believe there are other ways to say that. He did not look very happy as well. When they gave me the loner I was dirty inside and outside. I will not recommend this dealer to anyone. More

As always, my service advisor, Jose Amaro goes above and beyond to accommodate me with my service needs. He takes the time to explain what is to be done in detail. He's always dependable and courteous. beyond to accommodate me with my service needs. He takes the time to explain what is to be done in detail. He's always dependable and courteous. More

very clean. Good attention. and courtesy was excellent ... I could not expect better service. Juan is my service person , he makes feel comfortable in a easy environment . thank you guy excellent ... I could not expect better service. Juan is my service person , he makes feel comfortable in a easy environment . thank you guys .. jorge More

Flow of service needs to be reworked. Very confusing. Go here, go there. Suggest hiring consultant to fix the issue. Frustrating. I would have the keys with the cashier so that eliminates one step. (pay a here, go there. Suggest hiring consultant to fix the issue. Frustrating. I would have the keys with the cashier so that eliminates one step. (pay and get keys). Move the service advisors to area of where the employees are that check you in. Have the current guys/ladies that check you in just keep running/parking the cars. Someone should hire a Lean Six Sigma person to streamline the customer experience. Feel like a ball in a pinball machine. You all may not even notice it since you are use to it. I am new to Lexus (a little over a year) and still haven't figured out the system. More