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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,212 Reviews

8,212 Reviews of Lexus of Pembroke Pines - Service Center

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April 23, 2021

Always friendly service from Jeff! Glad he’s back! Very accommodating on getting service done ASAP especially without getting a loaner car. Great service Jeff! More

by MACASAS369
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
Apr 23, 2021 -

Lexus of Pembroke Pines responded

This review made our day! We appreciate your confidence in Jeff to get the job done and are proud to have earned your support. Drive safely, and we hope to see you again at Lexus of Pembroke Pines!

April 23, 2021

Excellent experience as always! Amazing service, great staff, had me in and out of there in no time. Jose was my Rep and he is always friendly and knowledgable. Keep it up! More

by diana2314
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Apr 23, 2021 -

Lexus of Pembroke Pines responded

Diana - Thank you for taking the time to review us! We strive to deliver friendly and efficient service, and it is great to hear that this was reflected in your time working with Jose. Drive safely, and we hope to see you back at Lexus of Pembroke Pines!

April 23, 2021

Excellent from start to finish, my GX 460 was clean at the end and all repairs was well performed and they check for recalls for me Thanks Leopoldo More

by Leopoldo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
Apr 23, 2021 -

Lexus of Pembroke Pines responded

Leopoldo - Thank you for choosing Lexus of Pembroke Pines for your Lexus GX 460's repairs! We are so happy to hear that you're satisfied with our work and service. If any future issues should arise, we will be here to help.

April 23, 2021

Service is quick. Staff is very knowledgeable and friendly and a loaner is always offered if car maintenance is over a certain period of time. It’s always a pleasure working with Andre! More

by karynledford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre (car maintenance/oil change)
Apr 23, 2021 -

Lexus of Pembroke Pines responded

Your confidence in Andre and the team means a lot to us! We are happy to have you as a customer and we look forward to seeing you next time at Lexus of Pembroke Pines. Thank you!

April 23, 2021

Very professional and happy with service provided My Very professional and happy with service provided My service advisor Jeremy was very helpful and advised everything that was going on with my car, More

by delarosaoc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2021 -

Lexus of Pembroke Pines responded

We appreciate your review and are so glad to hear that you received professional service from Jeremy and our Lexus of Pembroke Pines team. Thank you so much for trusting us with your vehicle! We hope that you enjoy your weekend.

April 23, 2021

Rodney is friendly and do his job very well. Keep us informed, and assist us in questions. Will continue doing service appointments with Rodney Fuller More

by FGA24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Whitmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2021 -

Lexus of Pembroke Pines responded

We love that you can depend on Rodney to take excellent care of you and your vehicle. Thank you so much for reviewing Lexus of Pembroke Pines! We look forward to your next visit with us.

April 23, 2021

Quality Quality Quality Excellent Service Great People Quality Quality Quality Excellent Service Great People Clean Environment You do not have the person who helped me with the service call His na More

by Richard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastin ?
Apr 23, 2021 -

Lexus of Pembroke Pines responded

Richard, thank you for the review! It was our pleasure to assist you here at Lexus of Pembroke Pines, and we will certainly let Sebastian and our team know that you appreciate their help. We look forward to your next visit!

April 23, 2021

I waited 20 minutes for my service rep before I asked for someone else to help me. I got a text when my car was ready. Never talked to the service rep again. Then I waited 20 minutes after I gave my paper More

by JULIEWEBSTER100
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jeff was my original service rep. Got someone else.
May 13, 2021 -

Lexus of Pembroke Pines responded

We try to provide prompt and professional service and I'm very sorry to hear about your frustrating experience. I'd like to see how I can make things right, please consider giving me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

April 22, 2021

It was good experience. She takes every input whatever I put together and get it done. Thanks for the good service from Pembroke Pines Lexus. More

by GANESH
Recommend Dealer
Yes
Employees Worked With
Melissa
Apr 22, 2021 -

Lexus of Pembroke Pines responded

We appreciate your kind review of our team! Thank you for giving Lexus of Pembroke Pines your business, we are always happy to help. Drive safely!

April 22, 2021

I like the leadership, however I waited three and a half hours for the car to be ready. I should have been offered a loaner. More

by eliz113
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Fuller
Apr 22, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us this review and feedback. We do strive for efficient and communicative service here, and I do apologize for the delay. I will be sure to share this with my team and ensure that we improve our speed going forward. If there is anything more I can do to assist you, please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

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