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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,095 Reviews

8,095 Reviews of Lexus of Pembroke Pines - Service Center

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March 23, 2021

This was my first visit to the Lexus service department and I was very impressed. Jeffery was very helpful in explaining all the benefits I have owning a Lexus I had bought the IS 300 used at car Max. More

by ARTGARCIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffery
Mar 24, 2021 -

Lexus of Pembroke Pines responded

Thank you for shopping at Lexus of Pembroke Pines! We're glad to hear that Jeffery was so helpful during your recent visit and we look forward to working with you next time!

March 23, 2021

Every things was wonderful. The attention was executed to the best. I am very Please I always call Jose Luis Amaro and is very good and excellent on his job More

by Leo B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Luis Amaro
Mar 24, 2021 -

Lexus of Pembroke Pines responded

Leo, thank you for taking the time to leave us a review! We are so glad Jose took such good care of you here at Lexus of Pembroke Pines, and we will certainly let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

March 22, 2021

Always Great customer service, friendly & so helpful from Jose Amaro he’s the best, if I ever have a problem he goes over and beyond to solve it. Great Guy More

by SHEQUITAHERRING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Mar 22, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share! We appreciate your support and are happy to hear that Jose delivered a five-star experience. Drive safely, and we hope to see you again at Lexus of Pembroke Pines!

March 21, 2021

The crew at Lexus of Pembroke Pines was too notch!!! I drove 45 mins past another dealer to bring my car there! Thank you!l More

by VJR021
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2021 -

Lexus of Pembroke Pines responded

We really appreciate you making the trip to work with us! Thank you for your business and your confidence in the Lexus of Pembroke Pines team. Safe travels!

March 21, 2021

Excellent service! Fast and efficient. Jeremy took care of everything and it was a really good experience. Fast service and great customer care and service. More

by srose1450
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2021 -

Lexus of Pembroke Pines responded

We are thrilled that Jeremy took such great care of you and your vehicle! Thank you for choosing Lexus of Pembroke Pines for your maintenance needs. Drive safely and have a wonderful day!

March 21, 2021

Jeremy is excellent, his customer service is flawless and if it wasn’t for him I probably would have gone to another car manufacturer. I recommend Jeremy if you want the best outcome More

by AMIR0689
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2021 -

Lexus of Pembroke Pines responded

We really appreciate this glowing feedback about Jeremy! He is a valuable member of our team and we will make sure he knows how much you value his work. Thank you for giving Lexus of Pembroke Pines your business, we look forward to seeing you next time!

March 21, 2021

I’ve been a customer there for over 10 years now. I was so disappointed when Jeff left because he always took the best care of me and any vehicle I brought in. I’m so happy he’s back!!! I know my car is al More

by A.M.NGUYEN789
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Hernandez
Mar 22, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We are proud to have earned your business and happy to hear that you had such a successful experience working with Jeff and the Lexus of Pembroke Pines team. Drive safely, and we hope to see you again down the road!

March 21, 2021

It’s my pleasure to write a few words about the service I receive for both of my cars when I visit Lexus of Pembroke Pines. Let me say that they have been serving both of my ES’s: 1999 and 2019 since 2012. More

by jakitire
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irv Smith
Mar 22, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share your experience working with the Lexus of Pembroke Pines team! We are proud to have earned your business over the years and happy to hear that you are so confident in us to get the job done. Drive safely, and we hope to see you back next time!

March 21, 2021

I have always driven Toyota. Was a customer of Weston Toyota for 10 years. Always received top notch customer service. Unfortunately, I cannot say the same for Lexus of Pembroke Pines. I Brought my car More

by Jcmpolley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeffery Hernandez
Apr 07, 2021 -

Lexus of Pembroke Pines responded

This feedback is extremely disappointing to read. It is our goal to deliver a professional and seamless service experience, and I am sorry to hear that this has not been reflected in your time working with us. I would appreciate the opportunity to speak with you so I can better understand these concerns and see if there is anything I can do to make things right. I will not be able to gather your contact information from this review, but please feel free to give me a call directly. Thank you, Lynn Gonzales - Customer Relations Manager - 954-945-8581

March 21, 2021

Great service, excellent quality q q q q q q q q q q q q q q q q q q q q quality! More

by parkerfindy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2021 -

Lexus of Pembroke Pines responded

Thank you, Parker! We're elated to see that you had a 5-star experience working with our team. See you back at Lexus of Pembroke Pines next time!

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