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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,093 Reviews

8,093 Reviews of Lexus of Pembroke Pines - Service Center

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January 19, 2021

Thank you for time and attention in assisting me as always .... It was an excellent service as usual ... excellent service excellent service from Jose Amaro More

by MOTICA05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose amaro
Jan 19, 2021 -

Lexus of Pembroke Pines responded

Thank you for posting about your recent visit to Lexus of Pembroke Pines! We look forward to taking care of you the next time you bring your vehicle in for service!

January 19, 2021

We took our car in for service and they loaned it out without our approval. This was a disaster in every way. We are not happy. More

by ALICE_LEONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jaime Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2021 -

Lexus of Pembroke Pines responded

Alice, I apologize if there was an error that occurred during your service but we do not loan our client's vehicles out. If there is anything about this visit you would like to discuss please feel free to give me a call. Thank you, Jose Camara- Service Manager - 954-443-2332

January 19, 2021

Courtesy. Knowledge, service attitude of their employees. The Body Parts department needs to cross sales. Nick at parts was very helpful and get the work on time More

by Daniel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2021 -

Lexus of Pembroke Pines responded

Daniel, thank you for taking the time to leave us this feedback. We do always strive for 5-star service here, and I would be more than willing to speak with you directly to learn how we could improve. Please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

January 19, 2021

John was very friendly and supportive during my visit. I usually work with Carlos, but he was off and felt that the service level did not miss a beat. I was in and out in about 1.5 hours for a 35k service. More

by rrcuthbert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
Jan 19, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We appreciate your business and are happy to hear that John went above and beyond to earn your five-stars. Drive safely, and we hope to see you back at Lexus of Pembroke Pines down the road!

January 17, 2021

I love taking my car to get service there. I get amazing service, and while I wait, I get a Complimentary coffee and a car wash.🥰 More

by STLUCIAGIRL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Carey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2021 -

Lexus of Pembroke Pines responded

It makes our day to hear that you enjoy your visits with us at Lexus of Pembroke Pines. Thank you so much for being a loyal customer! We look forward to working together for years to come.

January 17, 2021

Spectacular service and incredible customer service. The service manager or director Brian Martin is amazing. Extremely helpful and a total hands on leader. Very satisfied. More

by TonyC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I think it’s Cloe and the other is Brian Martin
Jan 18, 2021 -

Lexus of Pembroke Pines responded

Tony, we appreciate your kind feedback about Brian and Lexus of Pembroke Pines! Thank you from our entire team.

January 17, 2021

Melissa always does a great job for me. Lexus replaced my water pump and serviced my car with no problems. I will be back for my next service. More

by jhschimm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
Jan 18, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share! We strive to deliver a seamless service experience, and it is wonderful to hear that this was reflected in your time working with Melissa. Drive safely, and we are looking forward to seeing you again at Lexus of Pembroke Pines!

January 17, 2021

Excellent service!! The service department did an excellent t job communicating price and timing. The service was quick and I was on the road in a jiffy. Thanks!! More

by metema01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan 18, 2021 -

Lexus of Pembroke Pines responded

We couldn't have asked for better feedback! It's fantastic to hear that our service team took such good care of you and your vehicle. Thank you for trusting Lexus of Pembroke Pines with your repair and maintenance needs!

January 17, 2021

Service advisor Jeremy Rivera was courteous and provided great customer service. Thank you Jeremy for a job well done and providing excellent customer service it means a lot. More

by Mrs. C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2021 -

Lexus of Pembroke Pines responded

Thank you, Mrs. C, for sharing such kind feedback regarding our service team. If there is anything we could have done to elevate your experience to 5-stars, please let us know!

January 17, 2021

Always a great job and short wait. Sebastian is always helpful and does a great job everytime. We travel from Delray Beach so the service must be outsanding! More

by LALZATI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Mejia
Jan 18, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share! We strive to deliver a seamless service experience, and hearing that this was reflected in your time working with Sebastian made our day. Drive safely, and we hope to see you again at Lexus of Pembroke Pines!

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