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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,278 Reviews

8,278 Reviews of Lexus of Pembroke Pines - Service Center

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January 28, 2021

My service advisor was extremely helpful. I dropped my vehicle off and within a short amount of time it was ready. Overall it was a good experience. Great service!!!! More

by Finbiz3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2021 -

Lexus of Pembroke Pines responded

Thanks for taking the time to review Lexus of Pembroke Pines! We're glad to hear that our service team was so helpful and we look forward to your next visit!

January 28, 2021

Great and fast service! Friendly employees and you can also grab a snack from the cafe while you wait. Great job guys. Keep up the good work! More

by priscilla_bishun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2021 -

Lexus of Pembroke Pines responded

Hi Priscilla - Thank you for taking the time to share your experience! We pride ourselves on delivering a seamless service experience for our guests, and it is wonderful to hear that this was reflected in your visit. Drive safely, and we hope to see you again at Lexus of Pembroke Pines!

January 28, 2021

Jeremy is always exceptional, he goes above and beyond. Well done I recommend him He has provided super customer service every time I have visit More

by lesther15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2021 -

Lexus of Pembroke Pines responded

Reviews like this one always make us smile! Your confidence in Jeremy means the world to us, and we'll be sure to pass along your kind words to him. Thank you for trusting Lexus of Pembroke Pines with your business!

January 28, 2021

The bodyshop at Lexus of Pembroke Pines has always been amazingly good to me! They are always so helpful! Will definitely recommend! Thanks again for all of your help! More

by Jess.rivera12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collision center
Jan 28, 2021 -

Lexus of Pembroke Pines responded

Jess, it is a privilege to have you as a Lexus of Pembroke Pines customer! Thank you for your confidence in our team, and for your business. Drive safely!

January 28, 2021

Rodney was very friendly and efficient. I enjoy coming to Lexus of Pembrooke Pines even though at one time it was not the closest location More

by CNOREB
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rodney
Jan 28, 2021 -

Lexus of Pembroke Pines responded

Thank you for your continued business here at Lexus of Pembroke Pines! We couldn't be happier to hear that Rodney delivered a five-star experience and we look forward to seeing you next time. Drive safely and have a great day!

January 27, 2021

The person that scheduled my service told me that there would be a drop off and pickup service but on the date of service I was told that it was wrongly scheduled. This was communicated to be after more th More

by rajneb
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Scott Mankin
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2021 -

Lexus of Pembroke Pines responded

It is never our intention to cause an inconvenience and I sincerely apologize if we left the wrong impression. I understand you are frustrated and I'm sorry for the miscommunication. I will address this feedback with my team so we can work towards improving. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

January 27, 2021

It is taking way too long to fix a recall condition. The loaner car I received was far inferior to my Lexus. I’m Very unhappy. More

by WALPOLEJ
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
No name
Feb 10, 2021 -

Lexus of Pembroke Pines responded

We strive for efficient and accommodating service here, and I'm disappointed that we haven't left you with that impression. I would be more than willing to speak with you directly about this recall service to ensure we get this all sorted out for you. Please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

January 27, 2021

I consider myself very fortunate to have Lexus of Pembroke Pines so close to home. I can always count on the employees and their great work and service. My usual service consultant wasn't there but l More

by Patacatch14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro Garcia
Jan 27, 2021 -

Lexus of Pembroke Pines responded

We're so lucky to have you as a loyal customer! It's wonderful to hear that Isidro stepped up to deliver another exceptional service experience. Thank you for continuing to trust Lexus of Pembroke Pines with your vehicle and your business!

January 27, 2021

Customer service was excellent. Took vehicle in for wheel alignment check as we bought tires here.. Price for an oil change was quite high. I should have done my research before getting oil change. More

by EdNerdCoop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isidrio Garcia
Feb 15, 2021 -

Lexus of Pembroke Pines responded

Thank you for this feedback. We strive to deliver a seamless service experience at a great value, and I am sorry if this was not better reflected in your visit. I appreciate you taking the time to share, as we are always looking for ways to better our practices. Drive safely, and if there is anything we can do to assist you, please do not hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

January 27, 2021

Great Service. Wayne was honest and professional. I would highly recommend lexus collision if your vehicle needs to be repaired for any reasons what so ever. More

by CCC720
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne
Jan 27, 2021 -

Lexus of Pembroke Pines responded

We are thrilled that Wayne and the team could delver a five-star experience! Thank you from all of us at Lexus of Pembroke Pines, your recommendation means the world to us. Drive safely and have a great day!

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