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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,311 Reviews

8,311 Reviews of Lexus of Pembroke Pines - Service Center

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January 13, 2021

This place is the absolute worst. They left my car littered with glue, and gunk on my seats and glovebox. Andres has a terrible attitude and hardly if ever returns your calls inquiring about your vehi More

by GS33347
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andres Gus
Jan 28, 2021 -

Lexus of Pembroke Pines responded

I'm concerned to see this feedback, because this doesn't sound at all like the level of care I expect from my team. I will be sure to address this with everyone as we work toward improving the customer experience. I understand if we've lost your business, but if there's anything else you'd like to share, I'd appreciate the chance to speak with you. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

January 13, 2021

Lexus of Pembroke Pines is a great dealership if you’re in the market for buying a vehicle. The only draw back is there is not a huge selection of colors to choose from. More

by UNICORN1013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Guerrero
Jan 13, 2021 -

Lexus of Pembroke Pines responded

Thank you for giving Lexus of Pembroke Pines your business and five-star review! We are happy to have you as a customer and appreciate your feedback. Safe travels!

January 13, 2021

Excellent service and prompt help from my service guy John S. Getting a loaner is also very nice as is getting my car back freshly washed and vacuumed. More

by LINDA77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John steigel
Jan 14, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are so glad John took such good care of you here at Lexus of Pembroke Pines, and we will be sure to let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

January 13, 2021

Great service, really fast, didn’t make appointment and didn’t have to wait for too long, the service person was really friendly and helpful! More

by yansyhernandez1105
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2021 -

Lexus of Pembroke Pines responded

We are happy to have provided you with friendly, efficient service! Thank you for choosing Lexus of Pembroke Pines and taking the time to recommend our team. We hope to welcome you back for your future service needs!

January 13, 2021

They called me about a recall I wasn’t aware of. They set the appointment and loaner car up for me. Without me doing a thing.. I’ve bought a lot of cars in my life and this dealership has exceeded my expecta More

by Potomtoo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney.
Jan 13, 2021 -

Lexus of Pembroke Pines responded

It makes our day to hear that our team exceeded your expectations and provided convenient, thorough service. Thank you for your business and your thoughtful feedback! - Your friends at Lexus of Pembroke Pines

January 13, 2021

No one called to discuss the service. That was disappointing. I feel communication was big good. Nothing else to say when no one. Talks with you. More

by EBFMSW
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Terrell picked up my car.
Jan 13, 2021 -

Lexus of Pembroke Pines responded

I'm sorry to hear that our team wasn't more communicative. We want our guests to feel confident in the work done to their vehicle, so I would be glad to speak with you directly about your visit. Please consider giving me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

January 13, 2021

I walked in without an appointment, got my car serviced and was out of there within two hours. Ambience and waiting area could be a little more customer friendly and less stark. The price wasn't too bad an More

by Dhay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian
Jan 13, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking time out of your day to share this feedback. All of us at Lexus of Pembroke Pines appreciate you trusting us with your vehicle and are glad to hear that you enjoyed working with Sebastian. Hope to see you next time!

January 12, 2021

I bought my used car I was told that it was certified I also told that I have maintenance up to 50,000 miles to find out I don’t have any of these this is totally unacceptable and I’m very annoyed and upse More

by Lonestar606
Recommend Dealer
No
Employees Worked With
I don’t even remember his name. But you know who he is
Jan 27, 2021 -

Lexus of Pembroke Pines responded

It sounds like there may have been a miscommunication here regarding the maintenance package on your vehicle, and I would certainly like to speak with you directly about this to see if we can clear up any confusion. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

January 12, 2021

All was perfecto, nice gob very quik service. The treatment was nice to I will recommend that dealer to my frieds Mantein that kind of service More

by Juan Carlos Rodriguez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Carlo Correa
Jan 12, 2021 -

Lexus of Pembroke Pines responded

Thank you for your business and recommendation of our team, Juan! We are grateful to have you as a customer.

January 12, 2021

Got my Lexus up and running in no time. Car was washed. Will bring it back for future service. Looks good to see the same people again. More

by guillermo1705
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre
Jan 12, 2021 -

Lexus of Pembroke Pines responded

We're so proud to have gained you as a loyal customer, Guillermo! Thank you for your confidence in the whole Lexus of Pembroke Pines team. We look forward to servicing your future repair and maintenance needs!

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