Lexus of Pembroke Pines - Service Center

The check in process needs to be addressed, the wait is too long. Also if vehicle is not ready at promised time call the customer too long. Also if vehicle is not ready at promised time call the customer More

Excellent Services Juan carlos the best service advisor fast, easy and the best quality Excellent the best word to describe the service that I received fast, easy and the best quality Excellent the best word to describe the service that I received More

It’s the only Lexus dealership I will visit. I live closer to Miami, but go the distance because myself and many others have had bad experiences at Lexus of N Miami. Jose Amaro is so accommodating and closer to Miami, but go the distance because myself and many others have had bad experiences at Lexus of N Miami. Jose Amaro is so accommodating and makes it worth my while to make the longer trip to have my car serviced. More

I came in for a 25,000 mile maintenance and left with a new 2021 NX lease. Thanks Reggie. thanks to Rodney service Merry Christmas o me new 2021 NX lease. Thanks Reggie. thanks to Rodney service Merry Christmas o me More

Jose Amarro is the best. - had an issue with my loaner smelling of smoke he was very attentive and got me into another car quickly. smelling of smoke he was very attentive and got me into another car quickly. More

Keep the hard work 20000 miles inspection completed and Keep the hard work 20000 miles inspection completed and Carlos provided and answered all my information need at the service department and have car Keep the hard work 20000 miles inspection completed and Carlos provided and answered all my information need at the service department and have car ready More

This Lexus has one of the best service advisors in the company. Service advisor, Juan, is always so helpful, caring, and quick. He really provides outstanding service. I was contacted on several occasions company. Service advisor, Juan, is always so helpful, caring, and quick. He really provides outstanding service. I was contacted on several occasions to be updated on the status of my vehicle. He offered a loaner and did everything possible to make sure my car was taken care of. Juan treats his customers like family and puts his heart into his work. He has made me a Lexus customer for life. Lexus of Pembroke Pines truly has one of the best service advisors in Juan. More

Jose Luis Amaro our service advisor is the best! He is very professional, knowledgeable and kind. He is all about great customer service and we very much appreciate all he does. very professional, knowledgeable and kind. He is all about great customer service and we very much appreciate all he does. More

Service is subpar. Needed help with servicing my vehicle with loaner. Staff aren’t willing to help even if you request a follow up after I had a few issues throughout this servicing experience. with loaner. Staff aren’t willing to help even if you request a follow up after I had a few issues throughout this servicing experience. More

Probably more people skills on the staff, compared to other vehicle brand I own this will be my lower rated one. Please work on employee customer sergice excellence. other vehicle brand I own this will be my lower rated one. Please work on employee customer sergice excellence. More