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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,131 Reviews

8,131 Reviews of Lexus of Pembroke Pines - Service Center

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November 23, 2020

My service professional, Jose Amaro is always welcoming, efficient, and pleasant. He always goes the extra mile to provide the best service that’s within his control. More

by lltoyer
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Nov 24, 2020 -

Lexus of Pembroke Pines responded

We really appreciate this lovely review! Jose is certainly just as friendly and attentive as you say, and we'll be sure to relay your kind words to him. Thank you for trusting Lexus of Pembroke Pines with all your repair and maintenance needs!

November 22, 2020

Thanks to Isidro Garcia for his patience and quality service.. everything was excellent ... At Lexus of Pembroke Pines Service and Sales offices you get the best !!!! 👍 More

by JOYCEACEVEDO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro García
Nov 23, 2020 -

Lexus of Pembroke Pines responded

What a kind review, Joyce! Thank you so much for sharing this feedback about Isidro and our Lexus of Pembroke Pines team. We look forward to your next visit with us.

November 22, 2020

Everything was great. John was very nice. Car works very well. Love Lexus. I would not drive anything else. Great service and dependable cars. Also great deals. More

by LMAX64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John in service
Nov 23, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting Lexus of Pembroke Pines with your business. I am glad to hear that John was such a pleasure to work with and we look forward to taking care of you next time!

November 22, 2020

10k mile service. Checked in quickly. Had breakfast in the Lexus cafe and was out in no time. Thank you Lexus of Pembroke Pines for excellent service always. More

by LAWYERJMR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Nov 23, 2020 -

Lexus of Pembroke Pines responded

Thank you for doing business with us at Lexus of Pembroke Pines! We're happy to hear that you always enjoy your visits and we look forward to working with you next time!

November 22, 2020

Always dealer has the option you want (model, color, etc), great service, good finance options, good people, excelente advise, good deals, good prices, that is the place where to buy a car is a pleasure More

by GERMAN_ECHEVERRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2020 -

Lexus of Pembroke Pines responded

Thank you for your confidence in Lexus of Pembroke Pines! It is our goal to find the best option for guests and we're glad that always comes true for you!

November 22, 2020

Three hours for an oil change ,is way to much. After that time waiting in there, I asked a representative what was happening, he told me my car was ready long time a go but no one told me anything. More

by Cegos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dec 08, 2020 -

Lexus of Pembroke Pines responded

This doesn't sound like the quick and communicative service we pride ourselves on here, and I'm disappointed to see this review. I will be sure to share this feedback with my team, and we will work to improve our attentiveness, efficiency, and communication going forward. If there is anything more you would like to share with me, please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

November 22, 2020

The Service Dept customer service is great! Friendly, patient, accommodating! I didn’t have an appointment, but they checked my car anyway and were accommodating. More

by budgetsmt
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jean Carlo Correa
Nov 23, 2020 -

Lexus of Pembroke Pines responded

Thank you for posting about your 5-star experience with our Lexus of Pembroke Pines service department! We're grateful for your confidence in us and we look forward to working with you next time!

November 21, 2020

Went for an oil change and was told I need service and recommended me to buy tires, replace front and back shocks.. On the Lexus website it says a free cabin filter for having sercice recommend. I texted More

by Kimlittlebit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carlos
Dec 08, 2020 -

Lexus of Pembroke Pines responded

It is never our intention to mislead a guest and I sincerely apologize for your frustrations. There could have been a miscommunication among my team and I will be sure to discuss this with them. If you would like to speak with us in more detail, I am here to take your call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

November 21, 2020

Needed warranty work for an airbag sensor that they did not have in stock, a month later I’m still waiting for the call to have it done They had plenty of tome to quote me $987.00 to replace four rotors a More

by Brival13
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cant remember his name
Dec 08, 2020 -

Lexus of Pembroke Pines responded

I expect our customers to have a better experience than what you've described, and I'm sorry for the delay in getting your part. I want to step in here and see what I can do to speed this process along. Will you please call me when you have a moment? Thank you, Jose Camara - Service Manager - (954) 443-2332

November 21, 2020

I had to call several times to get someone on the phone to schedule a service appointment/loaner. Once it went to voice mail and said you were closed which you were not. I Was told you were short staffed More

by wetzup
Recommend Dealer
Yes
Employees Worked With
Carlo Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2020 -

Lexus of Pembroke Pines responded

While I'm very glad to hear that you enjoyed your visit with us, I apologize for the trouble you had making an appointment. Customer feedback is important to us and we appreciate you reaching out. If there is anything that I can do to assist you, please contact me directly. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

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