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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,223 Reviews

8,223 Reviews of Lexus of Pembroke Pines - Service Center

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November 23, 2020

Melissa Ho is awesome! She's got great customer service. She is always prompt, welcoming and cordial. Very happy with the service provided. Thank you. More

by viannire
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
Nov 23, 2020 -

Lexus of Pembroke Pines responded

Thank you for sharing so many kind words about Melissa! We love that you can turn to her for all of your auto service needs and know that you will be well taken care of. Hope to see you again at Lexus of Pembroke Pines!

November 23, 2020

My service was quick and my service advisor was Melissa and she was very attentive. Melissa make sure your vehicle is taken care of in a timely manner. More

by GMONEYJAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa
Nov 23, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting Lexus of Pembroke Pines to get the job done! It is fantastic to hear that Melissa was so helpful during your recent service visit. We hope to see you next time!

November 23, 2020

My service professional, Jose Amaro is always welcoming, efficient, and pleasant. He always goes the extra mile to provide the best service that’s within his control. More

by lltoyer
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Nov 24, 2020 -

Lexus of Pembroke Pines responded

We really appreciate this lovely review! Jose is certainly just as friendly and attentive as you say, and we'll be sure to relay your kind words to him. Thank you for trusting Lexus of Pembroke Pines with all your repair and maintenance needs!

November 22, 2020

Always dealer has the option you want (model, color, etc), great service, good finance options, good people, excelente advise, good deals, good prices, that is the place where to buy a car is a pleasure More

by GERMAN_ECHEVERRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2020 -

Lexus of Pembroke Pines responded

Thank you for your confidence in Lexus of Pembroke Pines! It is our goal to find the best option for guests and we're glad that always comes true for you!

November 22, 2020

Three hours for an oil change ,is way to much. After that time waiting in there, I asked a representative what was happening, he told me my car was ready long time a go but no one told me anything. More

by Cegos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dec 08, 2020 -

Lexus of Pembroke Pines responded

This doesn't sound like the quick and communicative service we pride ourselves on here, and I'm disappointed to see this review. I will be sure to share this feedback with my team, and we will work to improve our attentiveness, efficiency, and communication going forward. If there is anything more you would like to share with me, please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

November 22, 2020

The Service Dept customer service is great! Friendly, patient, accommodating! I didn’t have an appointment, but they checked my car anyway and were accommodating. More

by budgetsmt
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jean Carlo Correa
Nov 23, 2020 -

Lexus of Pembroke Pines responded

Thank you for posting about your 5-star experience with our Lexus of Pembroke Pines service department! We're grateful for your confidence in us and we look forward to working with you next time!

November 22, 2020

Everything was great. John was very nice. Car works very well. Love Lexus. I would not drive anything else. Great service and dependable cars. Also great deals. More

by LMAX64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John in service
Nov 23, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting Lexus of Pembroke Pines with your business. I am glad to hear that John was such a pleasure to work with and we look forward to taking care of you next time!

November 22, 2020

10k mile service. Checked in quickly. Had breakfast in the Lexus cafe and was out in no time. Thank you Lexus of Pembroke Pines for excellent service always. More

by LAWYERJMR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Nov 23, 2020 -

Lexus of Pembroke Pines responded

Thank you for doing business with us at Lexus of Pembroke Pines! We're happy to hear that you always enjoy your visits and we look forward to working with you next time!

November 22, 2020

Thanks to Isidro Garcia for his patience and quality service.. everything was excellent ... At Lexus of Pembroke Pines Service and Sales offices you get the best !!!! 👍 More

by JOYCEACEVEDO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro García
Nov 23, 2020 -

Lexus of Pembroke Pines responded

What a kind review, Joyce! Thank you so much for sharing this feedback about Isidro and our Lexus of Pembroke Pines team. We look forward to your next visit with us.

November 21, 2020

They were very busy however still managed to finish service on our car before the time they told us. Also our appt was at 12:00 and they were able to service it upon our arrival before the scheduled ti More

by LORILEEBEACH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sebastian serviced our car.
Nov 24, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We strive for efficient service here, and it means a lot to know that we made it happen for you. If you ever need anything else, don't hesitate to come back and see us again at Lexus of Pembroke Pines!

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