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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,139 Reviews

8,139 Reviews of Lexus of Pembroke Pines - Service Center

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November 12, 2020

Jeremy, my service manager is the greatest. He is fast, service is quick, and he is always so nice to me and friendly.. even my car was washed and cleaned. More

by abagnosm123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2020 -

Lexus of Pembroke Pines responded

We couldn't have asked for better feedback! It's wonderful to hear that Jeremy made sure you and your vehicle were taken care of. Thank you for trusting Lexus of Pembroke Pines with your service needs!

November 11, 2020

Horrible customer service. Came for a tire patch and left with no tire at all. They made a bigger hole just to sell me a new tire which I didn’t buy. More

by DEANNA.HASAN001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michele Alter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Banko
1.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Carey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Edgar Chaparro
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Baez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Abrahams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Acosta, Jean Carlo Correa, Brandon Budhai, Kham Alexander
Dec 01, 2020 -

Lexus of Pembroke Pines responded

Deanna - This doesn't sound like the knowledgeable and accommodating service we strive for here, and I would be more than willing to speak with you directly about what happened with your tire. I'm going to look up your contact information, but please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

November 11, 2020

Typical dealer, they sold me a car with a bad alignment, took it to them to fix it and they said they can't cause I need to buy new tires from them. More

by Ragesolo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Edgar Chaparro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2020 -

Lexus of Pembroke Pines responded

I assure you that it is never our intention to mislead our customers here, and I would be more than willing to speak with you directly to see what more we can do to assist you regarding our alignment. Unfortunately, I am unable to find your contact information without a full name - would you consider giving me a call? Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

November 11, 2020

The service advisor who was given my car was wonderful. His name is John Steigle. He was courteous, and got the job done efficiently and with class. And I was pleased to be able to have them pick up my ca More

by KOPENHAVENF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigle
Nov 11, 2020 -

Lexus of Pembroke Pines responded

We couldn't have asked for a better review! It makes our day to hear that John and the rest of our team went above and beyond to deliver a safe, friendly, professional experience. Thank you for trusting Lexus of Pembroke Pines with your vehicle and your business!

November 11, 2020

My advisor Mr. Carlos Perez has provided me an excellent service which resolved all the technical problems of my car in a timely manner. I have enjoyed the entire experience at the dealership. More

by XIANMING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Perez
Nov 11, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting us with your vehicle. At Lexus of Pembroke Pines, our team is committed to providing great service for guests and I am glad to see that Carlos took care of your concerns. We're grateful for your confidence in us and we wish you safe travels until your next visit!

November 11, 2020

Jose Amaro is a rock star! He took care of me immediately and my vehicle was ready in about an hour. Great job guys! Keep on the good work! More

by mannyruiz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Nov 12, 2020 -

Lexus of Pembroke Pines responded

It was so kind of you to share your feedback! At Lexus of Pembroke Pines, we strive to deliver a seamless and enjoyable experience and I am glad to hear that Jose hit the mark. Our team looks forward to working with you next time!

November 11, 2020

My advisor was Juan, even do they had scheduled me with another adviser. Juan was proffesional n pleasant. He was friendly, knowledgeable. He help everyone. They were short staff, n yet he took his tim More

by LASIGONZA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan
Nov 12, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are so glad you enjoyed working with Juan here at Lexus of Pembroke Pines, and we will certainly let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

November 10, 2020

Very nice to know that theirs is people who are very professional in the job that they hold and is reflected by their friendliness.and willingness to help More

by MORELW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2020 -

Lexus of Pembroke Pines responded

Thank you for your confidence in Lexus of Pembroke Pines! We look forward to taking care of you next time!

November 10, 2020

All the staff was friendly and the service was fast and it was ready on time, Jose Amaro very friendly and Professional, best service thanks Lexus Pembroke Pines More

by Virgilio & Cindya Namnum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Nov 10, 2020 -

Lexus of Pembroke Pines responded

Virgilio & Cindya - thank you for trusting our Lexus of Pembroke Pines team with your business. It is fantastic to hear that Jose is always so accommodating during your visits and we look forward to taking care of you next time!

November 09, 2020

Excellent customer care super efficient service. Great communication with Wayne Fogle from Lexus Hollywood and Robert from Hollywood Toyota. Many Thanks for all your hard work! More

by muratvitale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Fogle
Nov 09, 2020 -

Lexus of Pembroke Pines responded

We are very glad to hear that you received excellent service from Wayne, Robert, and our Lexus of Pembroke Pines team. Thank you for trusting us with your business!

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