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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,217 Reviews

8,217 Reviews of Lexus of Pembroke Pines - Service Center

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November 20, 2020

Excellent customer service. Advisor and mechanic were very professional an honest. In general a very good experience we will be back for next service on March More

by Ana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigele
Nov 23, 2020 -

Lexus of Pembroke Pines responded

Ana, thank you for taking the time to leave us a review! We are grateful for your business here at Lexus of Pembroke Pines, and it means a lot to know that our service team earned your trust. We look forward to your next visit!

November 20, 2020

Good service. Attentive. Service Representative is always respectful, available and professional. I was able to use my insurance and pay a copay fee. Car was also washed. More

by Aixaangeles
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2020 -

Lexus of Pembroke Pines responded

There are so many compliments in your review which we just love! Thank you so much for sharing this feedback so that others will know what it's like to be a guest at Lexus of Pembroke Pines. We look forward to your next visit with us.

November 20, 2020

My service advisor Jeremy Rivera was Excellent. Thanks for the exemplary customer service. The waiting and cafe areas was kept in a extremely clean condition. More

by “Roger That”
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are so glad you enjoyed working with Jeremy here at Lexus of Pembroke Pines, and we will certainly let him know that you appreciate his help. We are also pleased that you enjoyed our extra amenities and if you ever need anything else, don't hesitate to come back and see us again!

November 20, 2020

This is not the first time with Lexus at PP. This is my 6 vehicle and I have always have had good experience with this dealership More

by Ilianasalum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Khalid Dahir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for your repeat business! It really means a lot to hear that you receive excellent service from our team at every visit. Have a happy weekend! - Lexus of Pembroke Pines team

November 20, 2020

Service department is always very organized no waiting, courteous and efficient. My service writer Jeremy Riviera is very thorough and proficient. I’m very happy and satisfied with the service. The loaner More

by CECHONGS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Lexus of Pembroke Pines, and we will certainly let Jeremy know that you appreciate his help. We are glad that we were able to sort out your situation with your jumper cables, and we look forward to your next visit!

November 20, 2020

Thanks to Jose Amaro for following up with the repairs and processing the warranties. There were two issues and both solved including noise which is always hard. More

by PEDRO_RIOS_O
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Nov 23, 2020 -

Lexus of Pembroke Pines responded

Pedro, thank you for the review! It was our pleasure to service your vehicle here at Lexus of Pembroke Pines, and we will be sure to let Jose know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

November 20, 2020

Excellent service and improvement iAd all ways a thing that ca be excellent but you are the best and allay is is room room to improve Excellent job More

by LGMAYOL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donna Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Armani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rohan Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Warren Haynes, REINALDO ENRIQUE RIVERA RAMOS
Nov 20, 2020 -

Lexus of Pembroke Pines responded

Thank you for sharing this glowing review! We are glad to have you as a Lexus of Pembroke Pines customer and truly appreciate your support. Safe travels and we look forward to your next visit with us!

November 19, 2020

Horrible customer service & treatment to car. Went to pick up car & had to wait more then 3 hours bc the work was not repaired correctly. I left the car for about a a month and still the car wasn’t done More

by FARIAMQ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Roy Lee, Ada
Dec 03, 2020 -

Lexus of Pembroke Pines responded

This is a disappointing review to read, and it certainly doesn't sound like the thorough and friendly service we pride ourselves on here. I would like to speak with you directly about your vehicle to get some more details regarding what happened. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Maria Raspatelly - Collision Manager - 954-443-2770

November 19, 2020

Wow, Melissa assured everything went smoothly. I arrived on time and met with Melissa who took the time to ask “ how both I and my car” we’re doing. She even offered a car wash and told me how how it would More

by Barbara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa
Nov 19, 2020 -

Lexus of Pembroke Pines responded

Reviews like this one always make us smile, Barbara! Melissa is certainly just as communicative and considerate as you describe, and we'll be sure to let her know how much you appreciated her help. Thank you for trusting Lexus of Pembroke Pines with your repair and maintenance needs!

November 19, 2020

Had an appointment scheduled for servicing and had requested a loaner car because I was going to use my lunch break to take the car in. Once there I was informed there were no loaner cars available. T More

by niccolel369
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Isidro
Dec 08, 2020 -

Lexus of Pembroke Pines responded

It is our goal to accommodate guests and I am so sorry for your frustrating experience. I understand that we left the wrong impression and I will be sure to address these concerns with my team so we can work towards improving. As well, if you would please get in touch or provide further information, I would be happy to reimburse you for the Uber. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

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