Back

Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,224 Reviews

8,225 Reviews of Lexus of Pembroke Pines - Service Center

Sort by
November 21, 2020

Went for an oil change and was told I need service and recommended me to buy tires, replace front and back shocks.. On the Lexus website it says a free cabin filter for having sercice recommend. I texted More

by Kimlittlebit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carlos
Dec 08, 2020 -

Lexus of Pembroke Pines responded

It is never our intention to mislead a guest and I sincerely apologize for your frustrations. There could have been a miscommunication among my team and I will be sure to discuss this with them. If you would like to speak with us in more detail, I am here to take your call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

November 20, 2020

My original adviser was Andres Rust, who provided the worst service. There was no communication with us and no return calls until the end of the day when a Mgr had to get involved. We had no idea what wa More

by NANC1124
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andres Rust - terrible service
Dec 01, 2020 -

Lexus of Pembroke Pines responded

While I am disappointed to hear that your initial service was not up to our high standard, I am glad that Jeremy was able to work everything out for you. I will be sure to share this feedback with my team and work to improve our process going forward. If there is anything more I can do to assist you, please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

November 20, 2020

Siempre es un placer llevar mi carro a hacer servicio de mantenimiento.. Gracias a Sebastian,que es muy amable,atento,y sobretodo profesional.. Con gusto siempre recomiendo este lugar. More

by Yiempi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian
Nov 24, 2020 -

Lexus of Pembroke Pines responded

Gracias por su confianza en Lexus of Pembroke Pines! Estamos muy orgullosos de nuestro equipo y es fantástico saber que tuvo una buena experiencia trabajando con Sebastian. Agradecemos la reseña y le deseamos muchas millas felices!

November 20, 2020

Juan in the service department was excellent. He made sure all my needs were meant. While my car was in service they broke an AC vent. Juan had it replaced at no charge to me. Thank you for your service More

by JACQUE_HUDSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan
Nov 23, 2020 -

Lexus of Pembroke Pines responded

Jacque, thank you for the review! Juan is an excellent member of our team at Lexus of Pembroke Pines, and we will certainly let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

November 20, 2020

Fast efficient and very safe check-in. Love the text update! Lexus a Pembroke Pines service department is definitely the place to go if you need service More

by ELISE_33026
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
Nov 23, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! It was our pleasure to service your vehicle here at Lexus of Pembroke Pines, and if you ever need anything else, don't hesitate to come back and see us again!

November 20, 2020

Overall great dealership. Brought my car in for a 9 am service appointment. Very short wait, the staff is very nice and a tentative. Would recommend to everyone! More

by DARRYL7081
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2020 -

Lexus of Pembroke Pines responded

Darryl, thank you for the review! It was our pleasure to service your vehicle here at Lexus of Pembroke Pines, and if you ever need anything else, don't hesitate to come back and see us again!

November 20, 2020

I am usually very satisfied with Lexus of Pembroke Pines. This last time I took my car for an oil change and complimentary car wash. I was told that my car would be ready in about two hours. Not only wasn’t More

by ricardostephanie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Correa, Juan
Dec 04, 2020 -

Lexus of Pembroke Pines responded

This is a concerning review to read, and it certainly doesn't sound like the communicative and accommodating service we pride ourselves on here. I would be more than willing to speak with you directly about what happened and ensure that we address this with the appropriate people. Please don't hesitate to give me a call. Osiris Barcelo - Service Manager - (954) 443-2361

November 20, 2020

My visit to Lexus was pleasant. I did not have a long wait. Your employees worked together as a team..I will recommend Lexus to friends and family More

by MSMILDREDGONZALEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Pastukhov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : N/a
Nov 23, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for recommending Lexus of Pembroke Pines! We love to hear that your visit was quick and easy. Have a wonderful week!

November 20, 2020

Excellent customer service. Advisor and mechanic were very professional an honest. In general a very good experience we will be back for next service on March More

by Ana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigele
Nov 23, 2020 -

Lexus of Pembroke Pines responded

Ana, thank you for taking the time to leave us a review! We are grateful for your business here at Lexus of Pembroke Pines, and it means a lot to know that our service team earned your trust. We look forward to your next visit!

November 20, 2020

Good service. Attentive. Service Representative is always respectful, available and professional. I was able to use my insurance and pay a copay fee. Car was also washed. More

by Aixaangeles
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2020 -

Lexus of Pembroke Pines responded

There are so many compliments in your review which we just love! Thank you so much for sharing this feedback so that others will know what it's like to be a guest at Lexus of Pembroke Pines. We look forward to your next visit with us.

...
688
...