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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,212 Reviews

8,212 Reviews of Lexus of Pembroke Pines - Service Center

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November 10, 2020

All the staff was friendly and the service was fast and it was ready on time, Jose Amaro very friendly and Professional, best service thanks Lexus Pembroke Pines More

by Virgilio & Cindya Namnum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Nov 10, 2020 -

Lexus of Pembroke Pines responded

Virgilio & Cindya - thank you for trusting our Lexus of Pembroke Pines team with your business. It is fantastic to hear that Jose is always so accommodating during your visits and we look forward to taking care of you next time!

November 10, 2020

Very nice to know that theirs is people who are very professional in the job that they hold and is reflected by their friendliness.and willingness to help More

by MORELW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2020 -

Lexus of Pembroke Pines responded

Thank you for your confidence in Lexus of Pembroke Pines! We look forward to taking care of you next time!

November 09, 2020

All went well. Carlos is a very attentive & conscientious employee. That’s all I can think of but this survey wants me to write more. More

by HARPERGOMEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Perez
Nov 09, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us, Harper! We appreciate your feedback and are very happy to hear that Carlos delivered such a fantastic service experience. Safe travels, and we hope to work with you again at Lexus of Pembroke Pines!

November 09, 2020

Excellent customer care super efficient service. Great communication with Wayne Fogle from Lexus Hollywood and Robert from Hollywood Toyota. Many Thanks for all your hard work! More

by muratvitale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Fogle
Nov 09, 2020 -

Lexus of Pembroke Pines responded

We are very glad to hear that you received excellent service from Wayne, Robert, and our Lexus of Pembroke Pines team. Thank you for trusting us with your business!

November 08, 2020

My service advisor Jeremy is a excellent advisor. He goes above and beyond for his customers. I am very happy with his service..I will continue to do business with Lexus of Pembroke Pines and it’s due to the More

by Jacqueline.richard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2020 -

Lexus of Pembroke Pines responded

Jacqueline - it was so kind of you to post about your experience with Jeremy. We're proud to have earned your business at Lexus of Pembroke Pines and we look forward to working with you next time!

November 08, 2020

Service is always outstanding, service done in under 1 hour, very please with everyone, very helpful and courteous, car washed in a very short time, but the person bringing the car around was not wearing More

by LORIPEREZ727
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre
Nov 11, 2020 -

Lexus of Pembroke Pines responded

Hi Lori - Thank you for writing us such an excellent review. I also appreciate you sharing these concerns as we are taking safety protocols very seriously. We look forward to serving you next time at Lexus of Pembroke Pines! Osiris Barcelo - Service Manager - (954) 443-2361

November 08, 2020

I have been a Lexus of Pembroke Pines loyal customer for over 15 years. Their service department does some great work. Service Adviser Jose Amaro is absolutely the best!!! More

by Mad4745
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Nov 09, 2020 -

Lexus of Pembroke Pines responded

Thank you for your loyalty to Lexus of Pembroke Pines! It is fantastic to hear that Jose consistently impresses you by providing great service. We look forward to taking care of you next time!

November 08, 2020

Excellent service! Melissa Ho was a very good advisor.I dropped off my car in the morning and it was ready for pick up in the afternoon. My car was spotless and interior was well taken care of. More

by Katamoreh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
Nov 09, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review Lexus of Pembroke Pines. We're grateful for your confidence in us to get the job done and we're glad to hear that Melissa impressed you with her services!

November 08, 2020

I’ve leased or purchased many Lexus vehicles from your dealership. The service people are great. But I feel I got”ripped off” concerning overall cost of parts and labor. I had my wiper blades replaced, an More

by Chuck
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ron
Dec 01, 2020 -

Lexus of Pembroke Pines responded

Hi Chuck - I am sorry if we left the wrong impression during your visit. We strive to deliver a great value and it's hard to hear that did not come through to you. I would be more than willing to speak with you directly to discuss any outstanding concerns. Please consider giving me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

Dec 01, 2020 -

Chuck responded

If you pride yourself on giving great customer service, you should be calling me! On second thought, you should have already called me!

Dec 03, 2020 -

Lexus of Pembroke Pines responded

Chuck - We certainly want to get in touch, but without your last name we are not able to look up your phone number. Please consider giving me a call as I would really appreciate the chance to assist you. Osiris Barcelo - Service Manager - (954) 443-2361

November 08, 2020

I enjoy service at Lexus of Pines. Their prices are higher than most locations but the service makes up for it. I will continue to use them More

by JAHNATURAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2020 -

Lexus of Pembroke Pines responded

We appreciate your feedback and are glad that you can trust our Lexus of Pembroke Pines team to deliver excellent service. Thank you so much for your business!

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