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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,098 Reviews

8,098 Reviews of Lexus of Pembroke Pines - Service Center

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October 10, 2020

Very good services on maintenance departments customers relationships very accurate and efficient on top of dealer I will take my vehicle any time thanks for services More

by ELSA.NAPOLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2020 -

Lexus of Pembroke Pines responded

Thank you, Elsa, for reviewing Lexus of Pembroke Pines! We are grateful to have earned your trust and we look forward to taking care of you during your vehicle's next service visit!

October 10, 2020

Excellent service. Zoe Green was very, very good. She made my visit smooth and stress free. I would recommend this service center to friends and family. More

by Mpowell
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zoe Green
Oct 12, 2020 -

Lexus of Pembroke Pines responded

It's great to hear that Zoe could assist at your recent visit and deliver five-star service. Thank you so much for recommending her and Lexus of Pembroke Pines! We look forward to seeing you down the road.

October 10, 2020

I made an appt and 30 min after being waiting, i found out my serv rep was on lunch. The person who took care of me was completely rude. I received a text message saying my car would be ready in 15 min, More

by GIANNYST6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Rivera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2020 -

Lexus of Pembroke Pines responded

We strive to deliver a seamless and enjoyable experience and I sincerely apologize for your frustrations. Additionally, the safety of guests is our priority and I will address these concerns with my team promptly. I'd be happy to speak with you in more detail, however, I won't be able to get in touch without a full name. If you would like to discuss this feedback together, please reach out. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

October 10, 2020

Good service department from check in through departure. Always a pleasant experience with my service advisor, Carlos Perez. Only recommendation is to improve the friendliness of the Ladies on the car retur More

by Karenlee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Perez
Oct 12, 2020 -

Lexus of Pembroke Pines responded

Karen - Thank you for taking time out of your day to write us a review! We are so glad that you enjoy your visits with us at Lexus of Pembroke Pines and will take your feedback into consideration moving forward. Have a wonderful week!

October 09, 2020

Great service by Jose and the team. Experience so far has been nothing short of 5 stars. Will recommend to my friends and family for sure. More

by RonyJacob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Oct 09, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking a moment to share your feedback for Lexus of Pembroke Pines. We're glad to see that Jose and the rest of our team treated you right. It is a privilege to have earned your 5-stars and recommendation and we look forward to working with you in the future!

October 09, 2020

Excellent Service at this dealership my Service Advisor Andre is absolutely the best hands down. My experiences at this dealership is always excellent from start to finish. More

by Simply Green
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Hurst
Oct 09, 2020 -

Lexus of Pembroke Pines responded

It means the world to hear that you receive consistently excellent service from our Lexus of Pembroke Pines team. Thank you so much for your repeat business and rave review! We hope you have a great weekend.

October 09, 2020

Exceptional service provided by professionals who appear genuinely interested in me and my vehicle. Also purchased Lexus weather mats and very glad in stock. Overall my first service under warranty was grea More

by SOUTHCOM07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2020 -

Lexus of Pembroke Pines responded

Thank you for posting about your recent visit to Lexus of Pembroke Pines. It is fantastic to hear that our team made the right first impression and provided you with great service. We look forward to working with you in the future!

October 09, 2020

The customer service was very good and helpful staff is very knowledgeable. However my wife and I were very concerned about some staff not wearing their masks or not wearing them properly while coming to t More

by DONLANTHONY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2020 -

Lexus of Pembroke Pines responded

Don - While I am pleased to hear that our customer service was excellent, I am concerned to hear that these comments about our safety protocol. I assure you that customer safety is our number one priority here, and I will be sure to share this feedback with my team and work to improve our process going forward. If there is anything more you'd like to share with me, please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

October 09, 2020

On time and professional service. Xar was fully serviced. From hosting 2 greeting to service nothing was Left Behind all on time and as I mentioned delivery was Pristina car was even cleaned no complaints h More

by smartinvestor2011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! It is wonderful to hear that you had such an excellent experience at Lexus of Pembroke Pines. We appreciate your confidence in our team and hope to work with you again down the road!

October 09, 2020

John S. is the best! Excellent communication, goes above John S. is the best! Excellent communication, goes above and beyond to ensure that I received the best care and quality in service. Thank you More

by 5015880j
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Siegel
Oct 09, 2020 -

Lexus of Pembroke Pines responded

Thank you for the rave review of John! We are delighted to hear that you can depend on him to keep you safe behind the wheel. Hope to see you next time at Lexus of Pembroke Pines!

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