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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,212 Reviews

8,213 Reviews of Lexus of Pembroke Pines - Service Center

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October 31, 2020

The service was good and service adviser was excellent . My only issue was Once I received the text that my vehicle was ready and I finished at the cashiers it took 40 minutes to get my vehicle while other More

by SIGLERO
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for choosing Lexus of Pembroke Pines for your auto service needs. We apologize for this delay and appreciate your patience. Hope to see you down the road!

October 31, 2020

They lost my rim L sign and gave me the dirty car back after charging so much money. Still expecting a call back but nothing More

by Malik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melissa
Nov 16, 2020 -

Lexus of Pembroke Pines responded

Malik - This is a very concerning review to read, and I sincerely apologize for the lack of follow-up communication on our end. I would be more than willing to speak with you directly about this. Unfortunately, I am unable to find your contact information without a full name - would you consider giving me a call? Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

October 31, 2020

Professional and responsive, always taking care of customers. I have been doing business with this dealership since 2008 and they are the best Lexus dealer in South Florida. More

by ZOEYMAE2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Rust
Nov 01, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for your many years of business, Zoey! It really means a lot that you would say Lexus of Pembroke Pines is the best Lexus dealer in South Florida. Hope to see you next time!

October 31, 2020

My Service Representative Andre Rust is always professional. He assures that I have an expeditious and good customer service experience. If I need a loaner vehicle it's available, I can read or ca More

by sford305
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Rust
Nov 02, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! Andre is an excellent member of our team at Lexus of Pembroke Pines, and we will certainly let him know that you appreciate his help. We look forward to your next visit!

October 31, 2020

Jose was amazing and took care of me quickly! Such a gentleman, he is a shining example of a polite and thoughtful human being. Thank you Jose! More

by gus221
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose, Jean Carlo Correa
Nov 02, 2020 -

Lexus of Pembroke Pines responded

Reviews like this one make us smile! We are so happy that Jose provided outstanding service during your recent visit with us at Lexus of Pembroke Pines. Thank you for your business!

October 31, 2020

I just turned up without an appointment for my 10K service. Andre Rust and his team were very courteous and fast. I was in and out in less than 90 mins. Thanks Andre for you continued excellent servic More

by REGAEPIOLT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Rust
Nov 02, 2020 -

Lexus of Pembroke Pines responded

Thank you for coming to Lexus of Pembroke Pines for your 10k service! We are so happy to hear that Andre helped you get back on the road in a timely manner. Hope to see you next time!

October 31, 2020

Jeremy is a excellent advisor, very attentive, courteous, professional in my car needs. I will always recommend to my friends and family to come to this dealer More

by annamay45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2020 -

Lexus of Pembroke Pines responded

Thank you for the many compliments, Anna! We truly appreciate you recommending Lexus of Pembroke Pines to your friends and family. Hope to see you at your next visit!

October 31, 2020

Excellence in service and customer service 100 % Professional. Thanks to be so efficient, They always work hard to reach your expectations and make you a happy customer. More

by CALDERONBLANDONEVE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
REINALDO ENRIQUE RIVERA RAMOS, Alex Guevara
Nov 02, 2020 -

Lexus of Pembroke Pines responded

Customer satisfaction is our highest priority and so we are delighted to see this feedback. Thank you very much for trusting our Lexus of Pembroke Pines team with your vehicle! We look forward to your next visit with us.

October 31, 2020

Isidro Garcia as always a true professional. He is an asset to Lexus and the dealership. They don't come any better. Thank you Lexus More

by ALEXACABY2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! Isidro is an excellent member of our team at Lexus of Pembroke Pines, and we will certainly let him know that you appreciate his help. We look forward to your next visit!

October 31, 2020

Came in for my 25,000 mile check up -the service was Came in for my 25,000 mile check up -the service was done quickly and Jose did a good job as the service technician -well done More

by jayro1018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Nov 01, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for coming to Lexus of Pembroke Pines for your 25k check up! It's great to hear that Jose took excellent care of you and got you back on the roads quickly. Enjoy your Sunday!

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