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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,210 Reviews

8,210 Reviews of Lexus of Pembroke Pines - Service Center

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October 07, 2020

Isidro Garcia, is the best service advisor EVER! He is understanding, knowledgeable and helpful. Great service and follow up. He’s the only person I will take my car to. More

by SMEDEROS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro Garcia
Oct 07, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! It is wonderful to hear that Isidro went above and beyond to make your service experience so excellent. We appreciate your support and are looking forward to seeing you back at Lexus of Pembroke Pines!

October 07, 2020

Very organized and nice staff. The staff is always very helpful and understanding. I recommend this dealer to all my friends. Will continue going there. More

by Luisa Quintero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlo Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2020 -

Lexus of Pembroke Pines responded

Your endorsement means the world to us, Luisa! It's always a pleasure doing business with you. Thank you for trusting Lexus of Pembroke Pines with all your repair and maintenance needs!

October 07, 2020

Excellent customer service. On time, very professional and friendly at the time of service. From begging to end I will never change it. Love been a Lexus owner More

by Jtdelvalle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian
Oct 07, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting Lexus of Pembroke Pines to get the job done. Our team takes pride in offering exceptional service for guests and it is fantastic to see that we continue to hit the mark!

October 07, 2020

The service advisor called me saying the was ready to pick up, had to wait another 40 minutes, the car ready wasn’t mine, not professional. More

by Besttrade
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose
Oct 22, 2020 -

Lexus of Pembroke Pines responded

I sincerely apologize for the inconvenience here. We strive for accommodating service, and I will be sure to share this with my team and work to improve our communication going forward. If there is anything more you'd like to share with me, please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

October 06, 2020

Service Assistant Melissa was smart, efficient and caring. She understood my problem and worked effectively with the service department get it solved. I was very satisfied with my service visit. More

by LOUMARETT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa
Oct 06, 2020 -

Lexus of Pembroke Pines responded

We couldn't have asked for better feedback, Lou! Melissa is just as brilliant and attentive as you describe, and we'll be sure to relay your kind words to her. Thank you for trusting Lexus of Pembroke Pines with your repair needs!

October 06, 2020

The staff is very attentive to my concern about the recall of dashboard for Lexus. They are fast and the waiting is short. They’re are professional too. More

by Orly
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2020 -

Lexus of Pembroke Pines responded

Thank you for the review! Providing attentive service is always the goal here at Lexus of Pembroke Pines, and it means a lot to know that we made it happen for you. If you ever need anything else, don't hesitate to come back and see us again!

October 06, 2020

Performed the service that was necessary in a very Performed the service that was necessary in a very reasonable amount of time -job well done - my service technician Jose is very efficient -thank you More

by jayro1018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Oct 06, 2020 -

Lexus of Pembroke Pines responded

Thank you for the review! We are so glad our team provided the excellent service we pride ourselves on at Lexus of Pembroke Pines, and we will certainly let Jose know that you appreciate his help. We look forward to your next visit!

October 05, 2020

Excellent service and such friendly and knowledgeable staff. Been in business with them for about 4 years and leased 2 vehicles with them. I cannot imagine going anywhere else! More

by AYDI90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Khalid Dahir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Warren Haynes
Oct 05, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for being a loyal Lexus of Pembroke Pines customer! We love that you can depend on our team for all your auto service needs. Have a great week and see you down the road!

October 05, 2020

Jeremy Rivera was very professional and efficient. He helped out with a recall and the whole process was handled with the outmost care. It was a pleasure working with him. More

by Patricia Brunke
Recommend Dealer
Yes
Employees Worked With
Oct 06, 2020 -

Lexus of Pembroke Pines responded

Patricia, thank you for the review! Jeremy is an excellent member of our team at Lexus of Pembroke Pines, and we will certainly let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

October 05, 2020

I’m not happy at all with the service they took my vehicle and the problem still exists. Again I’m not content at all More

by MARTINEZ2599
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michele Alter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Banko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Carey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edgar Chaparro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yomar Contreras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Abrahams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Acosta, Jean Carlo Correa, Melissa Cortes
Oct 20, 2020 -

Lexus of Pembroke Pines responded

This is a disappointing review to read. I assure you that we strive for thorough and knowledgeable service here, and I'm sorry to hear that you are still experiencing difficulties with your vehicle. I would be more than willing to speak with you directly to see what more we can do to assist you. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Jose Camara- Service Manager - (954) 443-2332

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