Lexus of Pembroke Pines - Service Center

Great service!! The service was quick and complete in a timely manner. I was given a loaner which was such and easy process. I was able to come back at my earliest convince rather than being nagged to brin timely manner. I was given a loaner which was such and easy process. I was able to come back at my earliest convince rather than being nagged to bring the car back. It was a great experience. More

John is an excellent service writer and took care of all that needed doing to my 2018 ES. Would recommend him highly, but do not see his picture that needed doing to my 2018 ES. Would recommend him highly, but do not see his picture More

After an hour there, they texted my car was ready to pickup. Want to pickup they made me wait an extra hour just to bring my car out and it wasn’t even washed properly had the loaner lady come out wipe pickup. Want to pickup they made me wait an extra hour just to bring my car out and it wasn’t even washed properly had the loaner lady come out wipe the stains with a cloth ?!? More

Waited 20 minutes for service advisor. Only got taken care of after speaking up. While in tiny office of service advisor other employees walked in. This is not appropriate during Covid- 19. Three differ care of after speaking up. While in tiny office of service advisor other employees walked in. This is not appropriate during Covid- 19. Three different times I was asked to sign things all with pens that employees and other guests had used. That is not appropriate during this time. Offer clean pens. Need more sanitizer around. Should be in every advisors office. COVID-19 precautions? I have not been more disappointed with a business in the past 6 months. More

Staff changes have brought about changes in customer service which have not been friendly. Sadly, Lexus of Pembroke Pines use to be more like family service which have not been friendly. Sadly, Lexus of Pembroke Pines use to be more like family More

I was impressed with the professionalism and the courteous greeting from the staff. The appointment was early in the morning and all the staff was punctual courteous greeting from the staff. The appointment was early in the morning and all the staff was punctual More

I’ve been a customer for over 10 years. I’ve always experienced great service from my service advisor Carlos and the whole team. I’m very satisfied with everyone complying with the face masks and clea experienced great service from my service advisor Carlos and the whole team. I’m very satisfied with everyone complying with the face masks and cleanliness. More

The service has been deteriorating....Several times I've had to wait an hour to drop off a car even though I had an appointment. had to wait an hour to drop off a car even though I had an appointment. More

Very knowledgeable and helpful👌...Thanks To Jeremy Rivera for helping me make decisions on my car! Forever grateful for helping me out with my car... Rivera for helping me make decisions on my car! Forever grateful for helping me out with my car... More

All personnel are always cordial and respectful even the ones that’s not helping you, john Steige is outstanding, detailed and thorough. Regardless how busy he is, he makes you feel important at the moment. ones that’s not helping you, john Steige is outstanding, detailed and thorough. Regardless how busy he is, he makes you feel important at the moment. More