Lexus of Pembroke Pines - Service Center

Me.john steigele takes service to an exemplary level. he is knowledgeable and respectful while getting the job done in a prompt efficient manner. i will only use lexus of pp in a the future because of the a is knowledgeable and respectful while getting the job done in a prompt efficient manner. i will only use lexus of pp in a the future because of the amazing experience I had with John. thank you Carole Taub MD More

I told them I needed a rental. When I got there they didn’t have any so I waited one and half hours to get a car. They just gave me a random car because they knew I had my kids in school at home. I have didn’t have any so I waited one and half hours to get a car. They just gave me a random car because they knew I had my kids in school at home. I have to say thankfully I love my suv or I would’ve probably been done with Lexus as the rental car was awful to drive. The service in previous times was great! Maybe you are understaffed or overwhelmed. Also they kept my car an extra night for the recall. They just texted “I need to keep your veh”. Then the next day I had to text and ask if it was ready yet. He said it just got washed. It had bird poop all over the hood. I don’t care as the wash is complimentary but don’t tell me you washed it. They did offer to wash it but I just took it myself to a local place so I could leave. I’m sad bc I do want another Lexus and when I first got it I thought how great is Lexus service compared to Acura. I don’t like to complain but they kept blaming it on people not returning the rentals. However, it could’ve been a similar situation like me where I had to ask if my car was ready. Anyway, hopefully they can improve on the service. Thankfully the car speaks for itself when it comes to quality! More

I was disappointed with service. Car was never cleaned. No communication until I called the next day They made it right but for another appointment No communication until I called the next day They made it right but for another appointment More

Vehicle brakes still squeaking. Car was returned very dirty, bird dropping when returned. The loaner was dirty inside and out. Sensor not working. Help please dirty, bird dropping when returned. The loaner was dirty inside and out. Sensor not working. Help please More

Service Advisor Jose kept me informed, as he always does. This makes a big difference; it reduces anxiety. He also advises if there any pending or other potential concerns to consider.Jo This makes a big difference; it reduces anxiety. He also advises if there any pending or other potential concerns to consider.Jo More

Was in and out in about hour and 15 mins. Used the cafe Was in and out in about hour and 15 mins. Used the cafe while waited. Good experience and will be back. Place clean. Thx u Was in and out in about hour and 15 mins. Used the cafe while waited. Good experience and will be back. Place clean. Thx u More

Every on I have dealt with from sales, finance, service etc have been most courteous and accommodating . It has been a full filling 3 years and enjoy driving my Lexus and possibly for many more years to c etc have been most courteous and accommodating . It has been a full filling 3 years and enjoy driving my Lexus and possibly for many more years to come. More

Great service very prompt and helpful my service writer is the best. Good coffee while waiting .The car wash was a nice touch to a great service is the best. Good coffee while waiting .The car wash was a nice touch to a great service More

Sebastian is always professional and friendly. I was not happy at all that the person that drive my car around at pick up was not wearing a mask in my car. There was also a plastic covering left on my gear happy at all that the person that drive my car around at pick up was not wearing a mask in my car. There was also a plastic covering left on my gear shift and some sort of protective plastic cap was left on my seat. This is totally unacceptable during the pandemic More

This dealership is always out for extra money and they always try to scam. I brought my SUV in for 2 recalls and one of my complimentary oil changes. I was told that there would be no charge, however, whe always try to scam. I brought my SUV in for 2 recalls and one of my complimentary oil changes. I was told that there would be no charge, however, when I went back to pick up I was told I owed 90 something dollars since they charged me for the oil change. I had to argue that I was not supposed to be charged. Finally, they corrected it and after 20 minutes of waiting for them to print a "new" receipt i was able to get my car. This is not the first time that I have been over charged for routine and complementary services and the fees and details were not reviewed upfront. More