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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,275 Reviews

8,275 Reviews of Lexus of Pembroke Pines - Service Center

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September 25, 2020

Ada & Jacob are the best Lexus representatives you all have. Excellent duo and work hand in hand. They really care, loved working with them. Thanks More

by DANNYSANCHEZ24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Carey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ada, Jacob
Sep 25, 2020 -

Lexus of Pembroke Pines responded

Danny, thank you for taking the time to leave us a review! Ada and Jacob are both excellent members of our team at Lexus of Pembroke Pines, and we will certainly let them know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!

September 24, 2020

Awful. I was told my 2018 Lexus IS is a cheap car and that is why it has a stench coming from my AC vent. I took my car in yesterday and they said they changed the filter and cleaned it. Today it still s More

by Meyerpeter Ashley
Recommend Dealer
No
Employees Worked With
Carlos Perez
Oct 09, 2020 -

Lexus of Pembroke Pines responded

We're known for performing meticulous service so it's hard to see this feedback. I am sorry to hear that you are still having issues with your vehicle's air conditioning vent. I'd like to step in here to assist you in taking care of these concerns. I will look for your contact information, however, please consider giving me a call at your convenience. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

September 24, 2020

Excellent customer service. Sebastian in the service department is the best!!!! He goes over and beyond for his customers. Thank you for all you do. More

by DGOCHOA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2020 -

Lexus of Pembroke Pines responded

Thank you for reviewing Lexus of Pembroke Pines and for giving a shout out to Sebastian! We are glad to hear that he continues to impress you during your service visits and we look forward to working with you next time!

September 24, 2020

Service agent John is the best. Knowledgeable, friendly, efficient and timely. Went out of his way to get me a loaner so my day wasn’t disrupted. Great experience. Already started looking into next lease. More

by rtrb17
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John
Sep 24, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! It is wonderful to hear that John earned your five-stars. We appreciate your business and are looking forward to working with you again at Lexus of Pembroke Pines!

September 24, 2020

I have been Lexus customer for a few years and the service has always been excellent and the waiting area is great. But they have a problem with internet or reception More

by LEONEL1130
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jose luis amaro from service department , REINALDO ENRIQUE RIVERA RAMOS
Sep 24, 2020 -

Lexus of Pembroke Pines responded

We are grateful to have earned your continued support! I am glad to hear that you enjoy the service and amenities at Lexus of Pembroke Pines. Thank you for sharing this feedback as it will help us improve for the future. See you next time!

September 23, 2020

Overall experience was excellent. Whenever anyone asks for great service I Will recommend Lexus of Pembroke Pines. Thank you all for attending to all of my needs. A job well done 👏. More

by mareyes75
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2020 -

Lexus of Pembroke Pines responded

We appreciate your confidence in the Lexus of Pembroke Pines team! Thank you for taking the time to share and for being such a loyal customer. Safe travels and we hope to see you back next time!

September 23, 2020

Jeremy is the best! Always efficient and makes me feel like a number one priority. He goes that extra mile to make the customer happy. He is the best service technician and I've owned many lexus cars for More

by Nicole
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2020 -

Lexus of Pembroke Pines responded

Thank you for sharing such kind feedback for our team member, Jeremy. We are glad to hear that he always provides you with excellent experiences as customer satisfaction is our goal at Lexus of Pembroke Pines. All of us are looking forward to your next service visit!

September 23, 2020

Mr. I. Garcia took over for my past service advisor. He was very kind in reviewing my needs, saw to it that I had a loaner and had my car checked out per my concerns with no charge. This is the second Le More

by 2putt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I. Garcia
Sep 23, 2020 -

Lexus of Pembroke Pines responded

We appreciate your repeat business at Lexus of Pembroke Pines! It is wonderful to hear that the team delivered such an accommodating and thorough experience. Safe travels and we hope to work with you again in the future!

September 23, 2020

Top quality customer service! Very friendly and professional. We were out of there in no time. And the loaner they gave us WOW! We are considering trading in ours for the new NX. More

by Chachi1114
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2020 -

Lexus of Pembroke Pines responded

We're so grateful to have you as a customer! It's fantastic to hear how happy you were with the quality of our team's work (and with your loaner vehicle). Thank you for trusting Lexus of Pembroke Pines with your service needs - and we hope to see you when you're in the market for a new Lexus NX!

September 23, 2020

Best dealer experience I’ve ever had, better than Toyota, Nissan, Honda and even BMW dealers around shout Florida. I hope you guys stay awesome More

by josecarlos1593
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2020 -

Lexus of Pembroke Pines responded

Jose - thank you for taking the time to review Lexus of Pembroke Pines! For you to say that we are the best dealership you've worked with truly made our day. It was a pleasure to have your business and we look forward to impressing you next time!

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