Back

Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,212 Reviews

8,212 Reviews of Lexus of Pembroke Pines - Service Center

Sort by
September 11, 2020

Service adviser Carlos Perez is an amazing and helpful person. He’s such a blessing each time I visit the service department. I would definitely recommend!! More

by krissiokegbola
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Otany Lantigua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2020 -

Lexus of Pembroke Pines responded

Thank you for recommending Carlos and Lexus of Pembroke Pines! We are so glad that you enjoy your visits with us and can depend on our Service Team to keep you safe out on the roads. Have a great weekend!

September 11, 2020

Everyone was very helpful and wonderful to deal with. It was a pleasure to bring my car to the Lexus collision for the repair. Thank you everyone for being so fabulous! More

by ASILLOT09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shirley, Ada, Roy, Jacob and Zoe
Sep 11, 2020 -

Lexus of Pembroke Pines responded

Thank you for choosing Lexus of Pembroke Pines! We are honored to have been able to serve you and so happy to hear you had a good experience. Safe travels and we hope to see you again down the road!

September 11, 2020

Overall I always have a great experience with Pembroke Pines Lexus .i have the perfect service advisor Melissa ho. she always give me great price and understands my work schedule and gives the best advice More

by JMCDONALD6124
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronald Hector
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa ho
Sep 11, 2020 -

Lexus of Pembroke Pines responded

Thank you for the stellar review of Lexus of Pembroke Pines! We're elated to know that you're always in great hands working with Melissa and we'll make sure to pass along your appreciation to her. We look forward to seeing you back here for your next service visit!

September 11, 2020

The service rep was not particularly friendly or communicative. When called that my car was ready; It took almost 20 minutes for car to appear More

by LOISWEXLER
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Juan
Sep 26, 2020 -

Lexus of Pembroke Pines responded

I'm very sorry that your recent visit wasn't up to our five-star standards. We expect all of our guests to receive friendly service, and I also apologize for the delay. I will share your feedback with my team and I hope we have the chance to impress you down the road. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

September 11, 2020

The service advisor was great however when my car was returned. It was returned with black tar and grease stains on the floor mats and carpet of the driver’s door. This is unacceptable for a Lexus deale More

by Fgmz727
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Sep 14, 2020 -

Lexus of Pembroke Pines responded

I'm so sorry to hear that your vehicle was returned to you with stains. This isn't the standard of care we have for our guests and I'd like to make things right for you. Would you please call me at your earliest convenience? Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

September 11, 2020

Service was excellent, as always. I’ve been coming to these dealer for the past 12 years All departments have always provided excellent service and if a mistake is made, it is immediately taken care More

by UBALDE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Steiger, Jeremy
Sep 11, 2020 -

Lexus of Pembroke Pines responded

Reviews like this one always make our day! It's been our pleasure to keep doing business with you over the years, and we're proud to hear that you've always been satisfied with our work. Thank you for continuing to trust the service team here at Lexus of Pembroke Pines with all your repair and maintenance needs!

September 11, 2020

Very good dealer,everything was done quickly,excellent service personnel were very courteous and friendly.I will definitely used this dealer for future services and purchases. More

by CANTARER2001
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maggie Marinova
Sep 11, 2020 -

Lexus of Pembroke Pines responded

Thank you for the kind review! It is great to hear that the team delivered such an excellent experience. We appreciate your business and are looking forward to seeing you again at Lexus of Pembroke Pines!

September 11, 2020

Have a great service rep-John Steigele and trust him with my service. If he tells me something is wrong or needs to be fixed, I believe him- very trust worthy. More

by finerealtyinc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigle
Sep 11, 2020 -

Lexus of Pembroke Pines responded

Customer trust and satisfaction are our highest priorities, so this is fantastic to read! John is just as much an asset to our service team as you describe, and we'll be sure to relay your kind words to him. Thank you for your confidence in Lexus of Pembroke Pines - we look forward to seeing you next time!

September 11, 2020

Excellent service from service advisor Carlos Perez. Thank you! Will be coming back for future service for sure. You always come through for your customers. More

by OA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Perez
Sep 11, 2020 -

Lexus of Pembroke Pines responded

We're so proud to have gained you as a Lexus of Pembroke Pines customer! We love hearing that Carlos made your service visit so exceptional. Thank you for trusting us with your repair and maintenance needs!

September 11, 2020

Jeremy was awesome. Service was quick and professional the dealership is clean and everyone there at the nice clean dealership is friendly and nice and More

by EANSIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2020 -

Lexus of Pembroke Pines responded

It's great to hear that you received professional service from Jeremy and our Lexus of Pembroke Pines team. Thank you so much for the rave review! For all your future auto service needs, we will be here to help.

...
725
...