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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,090 Reviews

8,090 Reviews of Lexus of Pembroke Pines - Service Center

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August 22, 2020

Very nice guy! Patient and willing to go above! Very attentive- made sure I wasn’t over charged! All around great dude to be new! More

by Marijahhart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney, Fuller
Aug 24, 2020 -

Lexus of Pembroke Pines responded

We appreciate you taking the time to share your feedback. At Lexus of Pembroke Pines, customer satisfaction is our priority and I am glad that came through to you. Our team looks forward to seeing you next time!

August 22, 2020

The service was just good nothing special, made a appointment I parked they took my car, washed it, and that’s it. Overall great service. More

by MAYLIN771
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2020 -

Lexus of Pembroke Pines responded

Thank you, Maylin. We are grateful that you came to Lexus of Pembroke Pines and hope we have the chance to work together in the future.

August 22, 2020

John was amazing!!!! If I ever need anything from Lexus John will be the person I talk to first! Thank you for the great service! More

by Bkbtittney23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigele
Aug 24, 2020 -

Lexus of Pembroke Pines responded

Feedback like this makes our day and we appreciate you reviewing the wonderful experience you had with John. Thank you for supporting Lexus of Pembroke Pines!

August 22, 2020

As always fantastic People from fantastic company love Lexus and people of Lexus. Service Manager Jeremy Rivera was brilliant. In fact more than Brilliant. Best of Luck. More

by ahmed chaudhry
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2020 -

Lexus of Pembroke Pines responded

Ahmed - Thank you so much for the fantastic review! We're proud of our wonderful team here at Lexus of Pembroke Pines and your generous words about Jeremy brightened our day. We look forward to working with you again down the road!

August 22, 2020

Price for an oil change is ludicrous. Paid $96 for the service which seems very high for an oil change. I should have asked why the price was so high. More

by Majbauer1950
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sabastian
Aug 24, 2020 -

Lexus of Pembroke Pines responded

I'm very sorry that you aren't satisfied with our prices. We strive to keep them competitive, and I would be glad to speak with you about this directly. I can't find your contact information from this review, but don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

August 22, 2020

Excellent customer service from mr Usidro Garcia, professional and helpful. My daughter had bad experience with service department some time ago and didn't want to come back to your location in Pemb More

by RECORTE2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro Garcia
Aug 24, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are so glad Isidro took good care of you here at Lexus of Pembroke Pines, and it means a lot to know that we earned back your trust. We will certainly share your kind words with Isidro, and we look forward to your next visit!

August 21, 2020

Had a great experience when having first, 5,000 mile service. I did not have to wait long for service to be completed. Excellent customer service. More

by GEPSTEYE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jose Luis Amaro
Aug 21, 2020 -

Lexus of Pembroke Pines responded

We're glad we could make your 5,000-mile checkup so friendly and efficient! Thank you for trusting Lexus of Pembroke Pines with your vehicle and your business!

August 21, 2020

Conveniently located in Pembroke Pines with attentive staff and courteous service consultant. Routine maintenance was quick and car sparkled when it was returned to me. More

by VHINKELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
Aug 21, 2020 -

Lexus of Pembroke Pines responded

We're so glad you were pleased with the quality of our work! Thank you for trusting Lexus of Pembroke Pines with your business!

August 21, 2020

It was a better experience, John was knowledgeable and the it person was fabulous. Wish I had caught his name. The only negative came when I was about 3 miles away- down 75. I realized I left an item at d More

by Trekkie472
Recommend Dealer
Yes
Employees Worked With
John
Aug 24, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us this feedback, and I apologize for the inconvenience with your forgotten item here. We strive for accommodating and attentive service, and I will be sure to share this with my team and ensure that we improve going forward. If there is anything more I can do for you, please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

August 20, 2020

Excellent support and customer service. Constant follow-up. Communicated frequently and concisely. Highly recommend. Responsive. Car was delivered on time and cleaned. Thanks Jeremy for your service More

by stiralongo
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2020 -

Lexus of Pembroke Pines responded

We're glad we could make your service visit so transparent and efficient! It's so good to hear how satisfied you were with the quality of Jeremy's work. Thank you for trusting Lexus of Pembroke Pines with your business!

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